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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.1
541 Reviews

541 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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August 30, 2021

I made a quick appointment. It didn't take all day. The service people were very helpful and friendly. They asked if there was anything else they could help me with. I thought that was special. Thanks. More

by JUSTJEN957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Stephens, Joe Akshar, Robbie Wilson
Aug 31, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Trevor Reames, tdreames@gmail.com

August 29, 2021

Past experiences have been horrible due to mgmt, not mechanics! The service Dept got it right today. Final visit tho for me. For good. T More

by Buick fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Aug 30, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for your business and this review. While we're happy to hear that our service team provided you with a positive experience, we're sorry that you aren't fully satisfied with your dealership experience. If there is anything we can do to turn this situation around for you, please don't hesitate to reach out to me directly. Trevor Reames, tdreames@gmail.com

August 28, 2021

Very professional greeting and kept informed of progress and does not take all day to complete simple tasks and inform you of your warranty and what took place during repair More

by Willie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Aug 28, 2021 -

Lugoff Chevrolet Buick GMC responded

Willie, Thank you for the kind words for our service department! Robbie and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Trevor Reames, tdreames@gmail.com

August 18, 2021

After dropping off my vehicle I received a verbal quote shortly afterward. I agreed to the price and the work was completed in a timely manner. The price never changed. All items on the repair list were ta More

by M-phuebner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Stephens
Aug 18, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lugoff Chevrolet Buick GMC. Please don't hesitate to reach out if you need anything else. Trevor Reames, tdreames@gmail.com

August 15, 2021

They provided Great Customer Service and They provided Quick Service. Arrival time and Departure time were quick. Service Technician communicated via text message and asked if I had any questions during t More

by debenjamin77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kemomric
Aug 16, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

July 26, 2021

Very knowledgeable. Excellent service and all employees are very nice. The truck has never run better. It has been so long since it has run this well I forgot how well it ran before. More

by hj123wwoop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Jul 26, 2021 -

Lugoff Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robbie met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Trevor Reames, tdreames@gmail.com

Jul 26, 2021 -

hj123wwoop responded

I got a email that you do not have my email address. I sent with the responce.My address is hj123wwoop@twc.com

July 20, 2021

I received prompt service when I took my car for replacement of 2 brake pads, a new air filter, and a tire inflation check. The service was exceptional, as usual! More

by HARRIS.BAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyrsten
Jul 21, 2021 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

July 20, 2021

Very bad customer service. They want answer the phone when you call. Want return your phone call if you leave a message. No one willing to help. More

by struesdale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trevor Reames
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Eichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you for providing this feedback, and I apologize for the lack of communication. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to me so that we can speak directly, I'd love to address your concerns in detail. If you would like you could also leave me your contact info, and I can reach out to you. Trevor Reames, trevorreames@lugoffchevrolet.com

July 19, 2021

This dealership has no customer service in the service department. I took my truck for check engine light and service emission system. When I asked about a rental vehicle because I have to go to work they More

by Armydude53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robbie Wilson
Aug 05, 2021 -

Lugoff Chevrolet Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Trevor Reames, tdreames@gmail.com

July 17, 2021

I enjoyed my visit to Lugoff service center, the service center helpers were extremely helpful and showed such kindness which much easier talk with them. More

by llodom1601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Jul 19, 2021 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com

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