Lugoff Chevrolet Buick GMC - Service Center

I’m very disappointed with customer service and management !!! I bought a new 2022 in September and need tires and no one tried to accommodate me they continue to make excuses on why they were bad management !!! I bought a new 2022 in September and need tires and no one tried to accommodate me they continue to make excuses on why they were bad More

Very pleased with the service. Did not have an appt so had to wait a little while. It was during lunch time and one of the workers brought me back a sandwich from McDonalds. Did not have an appt so had to wait a little while. It was during lunch time and one of the workers brought me back a sandwich from McDonalds. More

Mason was a great and very knowledgeable salesman and he took great care of us and the rest that’s on the team. The financial management done a great job to make things work took great care of us and the rest that’s on the team. The financial management done a great job to make things work More

Don’t call or keep there schedule and show know concerns over customers and there time or issues and work took 3 visits and over a month and a half to fix and still got issues so not happy at all with thing over customers and there time or issues and work took 3 visits and over a month and a half to fix and still got issues so not happy at all with things and they just blow it off like it’s nothing I’m a proud gm owner been one for 25 years plus family worked for gm but this is not acceptable will look at other makes when time to trade if this is the best a dealer can do to support there customers and brand !!!! More

Amazing turn around time. Great customer service and a warm and inviting atmosphere. The staff members are well informed and ready to handle anything Great customer service and a warm and inviting atmosphere. The staff members are well informed and ready to handle anything More

I had to have a recall done on the trailer brakes on my 22' High Country along with getting its oil changed and these guys went above and beyond with their service. I even had an issue with the rear speake 22' High Country along with getting its oil changed and these guys went above and beyond with their service. I even had an issue with the rear speakers in my truck and I voiced my concerns and they helped me determine that it was in fact an operator error. More

Very accommodating. ..very professional and informative. I was informed about recalls and given an approximate time for repairs. ..very professional and informative. I was informed about recalls and given an approximate time for repairs. More

First and foremost, my rating doesn’t reflect the employees in the service department that I dealt with. They were very friendly. My rating reflects the disorganization and absurd wait times that employees in the service department that I dealt with. They were very friendly. My rating reflects the disorganization and absurd wait times that I’ve experienced on both occasions that I’ve been here. Let me elaborate. The first time I was here was for an oil change on my camaro. It took I think 3-4 hours, which is just ridiculous. The techs got oil streaks all over my exterior and on my suede steering wheel. The second time I visited was for 2 price quotes that I was told would take 30-40 minutes. I ended up talking to 3 different people, all of which had no idea why I was in, so I had to explain what I came for 3 different times- note I had an appointment. And even though I explained what I needed done 3 times, they still got my issue wrong, thinking I was there for leaking brake lines. The 30-40 minute estimate turned into another 3-4 hours, and I was almost sent home and told to come back the next day. It’s apparent that the service department is very disorganized, which would likely be management’s fault. I want to restate that the front desk service employees were very kind, and I appreciated that. More

I got to the dealership before my appointment time they were able to take me in and get me out early very much appreciated were able to take me in and get me out early very much appreciated More

Welcoming, accomodating They met my expectations, greeted me and said welcome back...got me in and out in q reasonable amount of time me and said welcome back...got me in and out in q reasonable amount of time More