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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.1
541 Reviews

541 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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September 28, 2022

The repair on my 2019 Impala was done quickly and correctly, once it was inside the service bay; however, it Sat on the lot for 6 days prior to their starting work. More

by allen.upchurch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Sep 29, 2022 -

Lugoff Chevrolet Buick GMC responded

Thanks for sharing your thoughts about your experience with Lugoff Chevrolet Buick GMC. We appreciate your business and hope to see you again soon! Trevor Reames, tdreames@gmail.com

September 25, 2022

I did not agree with the fact the diagnostic charge did not come off my final bill. I add to wait 6 weeks to get parts in which was s great inconvenience. More

by Walterwoodard611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 25, 2022 -

Lugoff Chevrolet Buick GMC responded

Walter, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as a valued customer for many years to come! Trevor Reames, tdreames@gmail.com

September 23, 2022

Great people. Great service. They fit me in and treated me like I and my car mattered. I don’t see any reason to go anywhere else!! More

by DFULCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Lugoff Chevrolet Buick GMC responded

We are very happy to hear Gary provided you with such a positive experience! Gary and our team sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

September 20, 2022

I stopped in to discuss an utterly unsatisfactory situation , had a nice chat, a thank you letting us know with no indication of a resolution. This is not the way to do business. More

by woclark581
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Eichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Lugoff Chevrolet Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Trevor Reames, tdreames@gmail.com

September 18, 2022

Service manager were very polite as I brought my2017GMC Denali for service mr.Tim was very helpful when I had to bring my truck back in after I went home the Same day.he did fixed it. And I do him for ta More

by Walterwoodard611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Akshar
Sep 19, 2022 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience, Walter! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

September 15, 2022

I got an oil change and they were quick and did a great job. Great Service More

by Wtreimann
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Sep 17, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com

September 14, 2022

The employees are so kind! They definitely made it an easier process to get our oil changed! More

by Lauren Herrera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Sep 15, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, Lauren, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com

September 14, 2022

Charged me $750 just for a key fob and took a week to fix. Charged me for a battery I didn’t need and kept adding more charges. More

by presleycannaday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Black guy
Sep 18, 2022 -

Lugoff Chevrolet Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Trevor Reames, tdreames@gmail.com

September 14, 2022

They had nothing bout the front tires in agreement and want replace them after I signed a paper saying that the only problem was the back tires and alignment which all should of been done before we got it More

by furmanwilliams58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Jones, Mason Victor
Sep 18, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Trevor Reames, tdreames@gmail.com

September 10, 2022

Good service . The staff were very professional at the job that was done for me. More

by ltaylor576
Recommend Dealer
Yes
Employees Worked With
Don't remember their names.
Sep 12, 2022 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Trevor Reames, tdreames@gmail.com

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