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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.1
541 Reviews

541 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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March 03, 2023

They are always fast and courteous. I have had nothing but quality workmanship. They also kept me informed. More

by FCLWGURLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson
Mar 05, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Trevor Reames, tdreames@gmail.com

February 26, 2023

Quick to answer able to get the job done, didn’t have to wait around. More

by jjvessell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Feb 27, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

February 20, 2023

They took care of my car in a timely manner and I was pleased with the work. More

by bennett.charles21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Thomas Stanton
Feb 20, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as a valued customer for many years to come! Trevor Reames, tdreames@gmail.com

February 19, 2023

Never sure if dealership has mechanics on duty, enjoy the service given but last encounter was not good… More

by Brucemaynor814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Feb 19, 2023 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Bruce, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Trevor Reames, tdreames@gmail.com

February 19, 2023

Prompt service and great communication. Took great care of my vehicle and made sure I knew every step. More

by cgormap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson
Feb 19, 2023 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

February 18, 2023

Service was overbooked so my vehicle wasn’t able to be worked on the 1st time. When I scheduled a 2nd appointment, I didn’t have any issues. My vehicle seems to still be exhibiting the same issues that I More

by awbreyness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Feb 19, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Trevor Reames, tdreames@gmail.com

February 13, 2023

Amazing customer service. Caring and efficient. Everyone was super kind and made a hard situation for us easier. More

by Pastorstevesimpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Wilson
Feb 14, 2023 -

Lugoff Chevrolet Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

February 02, 2023

Not punctual with appointment times. Long waiting time for service to be complete. Cold and gloomy waiting room. Vending machines out of order. Coffee pot and cups present but no coffe More

by hdlver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service counter unknown
Feb 05, 2023 -

Lugoff Chevrolet Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Trevor Reames, tdreames@gmail.com

February 02, 2023

The service center did a great job, installing that heated seats into my work vehicle. Thank you More

by Sugababy41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Thomas Stanton
Feb 02, 2023 -

Lugoff Chevrolet Buick GMC responded

Thanks for sharing your thoughts about your service experience with Lugoff Chevrolet Buick GMC. We appreciate your business and hope to see you again soon! Trevor Reames, tdreames@gmail.com

February 02, 2023

Great job on servicing my car in a timely manner Thanks for answering all my questions. More

by STOVERJOHNNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robbie Wilson, Thomas Stanton
Feb 02, 2023 -

Lugoff Chevrolet Buick GMC responded

Johnnie, Thank you so much for your excellent review! We are so glad that Rahmik, Gary, Thomas, and Robbie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lugoff Chevrolet Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Trevor Reames, tdreames@gmail.com

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