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Lugoff Chevrolet Buick GMC - Service Center
Lugoff, SC
541 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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541 Reviews of Lugoff Chevrolet Buick GMC - Service Center
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June 27, 2024
Terrible experience on my last oil change. I bought the 2018 Enclave new there and everything has been ok until this last oil change. I opened the door to get in there was grease on the se I bought the 2018 Enclave new there and everything has been ok until this last oil change. I opened the door to get in there was grease on the seat. I didn't say anything I wiped it off and left. As I was driving home the screen popped up SERVICE OIL LOW ADD OIL. So, I pulled into the parking lot at Midway Elementary School which is 15.5 miles from Lugoff Chev Buick GMC. I turned the vehicle off, sat there for a few minutes, got out and checked the oil. It was not touching the stick. At 11:13 am I called the service department and explained my situation. The girl said, "oh no" and put me on hold. She came back on, and she said she would be sending someone with oil. At 11:24 am she called back to confirm my location and ask I how much oil she should send. I said, "I don't know, send a whole xxxx case, just send enough". At 12:29 pm the technician calls and says he's at the school but doesn't see my car. WRONG SCHOOL. At 1:29 pm I call the technician to see where he is and says he's 10 minutes away. At 1:42pm he shows up with the oil. Two hours and twenty-nine minutes to come 15.5 miles. I paid $95 for this, and I haven't received and an apology, I'm sorry, I'm sorry for the inconvenience or anything. Needless to say, I will not visit Lugoff Chevrolet Buick GMC again! The only reason I rate ONE STAR was because there wasn't anything lower. More
by grandpaflash14
Employees Worked With
August 17, 2023
Worst experience I've had with trying to get my vehicle repaired at this delaership repaired at this delaership More
by Howard
Verified CustomerEmployees Worked With
August 16, 2023
Personalized service, very polite and considerate, great people. Service was completed satisfactorily and on-time people. Service was completed satisfactorily and on-time More
by Danroyston
Employees Worked With
August 15, 2023
Too long a wait . Inform AAA of the need for an appointment before leaving vehicle. Inform AAA of the need for an appointment before leaving vehicle. More
by joannbbclarkson
Employees Worked With
August 05, 2023
The only complaint was it took so long to be able to get a appt. My mom was without a car for over 2 weeks a appt. My mom was without a car for over 2 weeks More
by kcsd63
Employees Worked With
August 05, 2023
The service department was very professional and efficient. They had my vehicle before they had promised. efficient. They had my vehicle before they had promised. More
by williams_dale
August 01, 2023
Outstanding staff, Kasey & Caleb really got it going on. In and out without a issue. In and out without a issue. More
by SCBORN1989
Employees Worked With
July 31, 2023
They repaired a crack ithat was n the windshield when I purchased the car. They were quick and professional. Great job guys! purchased the car. They were quick and professional. Great job guys! More
by angelfrank0209
Employees Worked With
July 27, 2023
I can’t tell you how appreciative I am of my hometown dealership! I thought I had a major leak in my Tahoe and it was near closing time but they all made time to check it out to make sure it wasn’t anyt dealership! I thought I had a major leak in my Tahoe and it was near closing time but they all made time to check it out to make sure it wasn’t anything serious before I drove home. Casey(girl), Caleb and the technicians all really took care of me! Thank you! More
by SHANNONBRAZELL
Employees Worked With
Other Employees :
Casey in service, Mason Victor, Caleb Kleiderlein
