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Lufkin Ford - Service Center
Lufkin, TX
12 Reviews
12 Reviews of Lufkin Ford - Service Center
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August 13, 2021
I drove from Louisiana to Lufkin, TX to visit my grandkids. When I arrived I got a flat tire and Mitch in the service department helped me out tremendously! He was so polite and he went above and be grandkids. When I arrived I got a flat tire and Mitch in the service department helped me out tremendously! He was so polite and he went above and beyond to help me get back on the road to see my babies! Thank you so much! More
by RonquilleStacie
Employees Worked With
Mitch in service
July 27, 2021
Had a fuel rail changed on my 2017 Ford F350, 6.7 diesel. The mechanic didn't change the fuel injector lines that attach to it as they are a one time use,,,Only! One of the lines started leaking diesel afte The mechanic didn't change the fuel injector lines that attach to it as they are a one time use,,,Only! One of the lines started leaking diesel after it was repaired. They denied that you have to change them. They ordered an injector line kit to correct the problem. The parts came in and after making 3 different appointments to get it fixed they still haven't done the work that should had been done when fuel rail was done. It is always an excuse of some sort or they keep pushing up the appointment by several days. They don't keep their word on appointment dates......ever. After picking up truck today I decided to go to Tipton Ford in Nacogdoches since they do the work when appointment is schedule. You might get a good deal on a vehicle there BUT what is the point if you can't get it repaired when something happens? More
by David Beard
Employees Worked With
Kevin
February 06, 2021
My friend and I bought Mustangs approx. a week apart and have been taking them to Lufkin Ford (previously Al Meyer) for service since we have bought them for service (oil change, TIRE ROTATION, and so on.) have been taking them to Lufkin Ford (previously Al Meyer) for service since we have bought them for service (oil change, TIRE ROTATION, and so on.) We both had great service the first couple of times, in and out. Then all of the sudden a few months into having our cars our tires were starting to wear down really fast with not even 20,000 miles on one and barely over on the other. Come to find out after wondering why the same tire on my car kept getting low and there was "no issue" they never even checked it much less rotated it. They never rotated the tires on either one of our vehicles the whole time and marking they were checked and rotated. They can't even make sure emails and Fordpass stuff it set up correctly on their end after asking them multiple times to do so. I have now already had to buy new tires for my car and my friend is going to have to buy some. They offered a free oil change to replace $800-$1000 tires and the same price match I can get anywhere. Let's just say Tipton Ford in Nac was way better my first visit, you can see them working on your car, and they are $10 cheaper!!! More
by kan56
Employees Worked With
service department
September 11, 2019
Great experience I will never forget I went in with a problem. . They cared about what I was dealing with and went out of their way to make sure it was corrected. Not only did they fix th I went in with a problem. . They cared about what I was dealing with and went out of their way to make sure it was corrected. Not only did they fix the problem, they won me over. My whole attitude is totally different about this dealership. Jerald Hale, Carl Crane, Jose Castillo, Ben Boyle, and Chris (service dept.) are absolutely the best to work with. Not only was my daughter's problem fixed, I ended up leaving in a brand new car. The experience was truly a blessing. If you have questions, give them a chance and you will leave with a smile on your face just like I did. More
by Betty
Employees Worked With
Jerald Hale, Carl Crane, Jose Castillo, Ben Boyle, and Chris in service dept.
August 20, 2019
Sales and service Needed help with hose leaking on AC, service dept showed me what was the problem, gave me options discussed price up front. Totally trust this team. Needed help with hose leaking on AC, service dept showed me what was the problem, gave me options discussed price up front. Totally trust this team. Carl has a great crew. More
by JRNac
Employees Worked With
Carl and service Made sure I understood all things they were doing. Got me a great deal. Carl came out to visit.
July 19, 2019
Satisfied Got my truck in right away. I thought it would take all day but was done by noon. The service department was professional and very attentive.! I’ll be Got my truck in right away. I thought it would take all day but was done by noon. The service department was professional and very attentive.! I’ll be going back for all my work on my truck. More
by BillTiff02
Employees Worked With
Jay
July 17, 2019
Service Dept Couldn’t ask for a better customer service experience every time I come into have vehicle checked. If the front doesn’t know the answer they get the t Couldn’t ask for a better customer service experience every time I come into have vehicle checked. If the front doesn’t know the answer they get the technician to come and explain More
by Happy Customer
Employees Worked With
Anita, Caitlin and Chris
July 15, 2019
Great Business This dealership has always gone the extra mile to meet any sales or service needs we have. Have been doing business with them for 20+ years This dealership has always gone the extra mile to meet any sales or service needs we have. Have been doing business with them for 20+ years More
by rmdlufkin
Employees Worked With
Vikki Weeks
June 20, 2019
Wonderfu Love my dealership and service manager they did a good job and was very friendly and washed my truck also will always get my truck services done here Love my dealership and service manager they did a good job and was very friendly and washed my truck also will always get my truck services done here at al Meyer Ford More
by Cwebb
Employees Worked With
Anita and vikki
June 18, 2019
Great people Always very friendly staff never felt pressured for anything will continue to do business here! Sales service or just a quick question they are there Always very friendly staff never felt pressured for anything will continue to do business here! Sales service or just a quick question they are there for you! More
by Huerta
Employees Worked With
Several
