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Lucas Smith Chrysler Center

Festus, MO

4.8
473 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009. The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers. Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves." About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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1600 Parkway W

Festus, MO

63028

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Showing 473 reviews

February 15, 2023

Our experience was Great! They really went out of their way to give us what we wanted. Very friendly and nice. More

by carnold0401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patti Bright
Feb 15, 2023 -

Lucas Smith Chrysler Center responded

Hello and thank you for your excellent review. We hope you continue to choose Lucas Smith Chrysler Dodge Jeep for all your automotive needs. Take care.

Feb 15, 2023 -

carnold0401 responded

Absolutely Rick Kime has always taken car of all our Dodges with fantastic service! We won't go anywhere else!

February 14, 2023

Just bought my 5th vehicle from Lucas Smith and as always, everything was as smooth as glass. Pete and Jason made sure I was kept up to date on my order and made the process super easy. Thanks guys! More

by Jared1956
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Shearer
Feb 14, 2023 -

Lucas Smith Chrysler Center responded

Our Sales Team here at Lucas Smith Chrysler Dodge Jeep is committed to going above and beyond to make every purchase seamless. Your feedback lets us know we're delivering on our promise of a superior experience.

February 07, 2023

Jason Shearer & Jackie Forrister were both amazing to work with! They answered all the questions we had & explained everything thoroughly to us both! They both have us their business cards & said to b More

by Ben & Mona
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Shearer
Feb 08, 2023 -

Lucas Smith Chrysler Center responded

Hello Ben & Mona, congratulations on the purchase of your new Jeep Cherokee Latitude X! We are so pleased to see that our Sales Teams at Lucas Smith Chrysler Dodge Jeep could provide you with such an outstanding experience. We are all deeply appreciative of your wonderful 5-star review. It is so exciting to be able to be a part of such a momentous occasion with you. It is our hope that we can provide you with this same type of extraordinary service for years to come. Let us know if we can help with anything else. Enjoy your day.

January 31, 2023

I would like to say thank you for the long time relationship I have with lucas Smith Chrysler. Thank you to Brad Smith and his staff for such great service. Would highly recommend this dealership More

by Frank Kerbler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Smith, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
Feb 01, 2023 -

Lucas Smith Chrysler Center responded

We appreciate your positive review, Frank. We're glad you were pleased with our team's diligent work and overall customer service at Lucas Smith Chrysler Dodge Jeep. Should you need anything else, please reach out to us. Have a wonderful day!

January 17, 2023

Easy to work with, knowledgeable and friendly. Will be a customer for quite a long time. More

by Melindamoore38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Shearer
Jan 18, 2023 -

Lucas Smith Chrysler Center responded

Hello. It is thrilling to see that you had such a memorable experience with us at Lucas Smith Chrysler Dodge Jeep. We're glad you experienced how knowledgeable and friendly our team is here. Thank you so much for your delightful review. Take care.

December 18, 2022

Very nice, accommodating, communication could be a little better. Vehicle was just as I expected. More

by jneff89
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patti Bright
Dec 19, 2022 -

Lucas Smith Chrysler Center responded

Hello. We will make sure to share this wonderful review with everyone here at Lucas Smith Chrysler Dodge Jeep. Thank you for taking the time to share your positive feedback and give us five stars. Come back and visit us anytime, we'll be glad to assist. Have a great day.

December 17, 2022

Friendly staff been dealing here several years. I think I have been treated fairly for the last four years because it was a learning experience for me. More

by Flruch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2022 -

Lucas Smith Chrysler Center responded

Hello! Thank you for your 5-star rating! We value you as a customer and hope to be of service to you again here at Lucas Smith Chrysler Dodge Jeep.

December 01, 2022

My spouse and I have bought 50+ vehicles in our lifetimes and I have to say that this experience was one of the best. Our salesman, Shawn Smith, was exceptionally friendly, knowledgeable and professional. Th More

by Happy Jeeper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Smith
Dec 02, 2022 -

Lucas Smith Chrysler Center responded

Hello, thank you for taking the time to provide us with positive feedback as well as an excellent rating. We are happy to read that your experience with our Sales team member here at Lucas Smith Chrysler Dodge Jeep has been an enjoyable one. Have a fantastic day.

November 30, 2022

My salesman to the finance lady was great took really good care of me thank you! More

by Turnerrice18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Nov 30, 2022 -

Lucas Smith Chrysler Center responded

Thanks for taking the time to leave a great rating. We are glad you're happy with our friendly customer service and hope to see you again at Lucas Smith Chrysler Dodge Jeep Ram.

November 03, 2022

Working with Shawn and Doug was a pleasant experience when I went to order my new Jeep Grand Cherokee. When the vehicle arrived Shawn spent a lot of time going over all the features on the vehicle. Eve More

by jroux
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Smith, Doug Marler
Nov 30, 2022 -

Lucas Smith Chrysler Center responded

Hello, thank you for taking the time to leave a positive review. We are happy to read that your experience with our Sales team members here at Lucas Smith Chrysler Dodge Jeep was a wonderful one. Have an amazing day.

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