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Lucas Smith Chrysler Center

Festus, MO

4.8
473 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009. The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers. Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves." About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you. Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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1600 Parkway W

Festus, MO

63028

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Showing 473 reviews

May 23, 2023

Very friendly and informative staff my sales woman Pattie was amazing and everything went very smoothly will definitely use them in the future! More

by jimmyharrell25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patti Bright
May 23, 2023 -

Lucas Smith Chrysler Center responded

Hello, and thank you for your amazing 5-star review. We're happy to read that our Sales Team here at Lucas Smith Chrysler Dodge Jeep provided a friendly, smooth, and informative experience for you. Congratulations on your purchase and we look forward to assisting you again in the future.

May 11, 2023

Professional / Patient / Courtious / Responsive / Detailed / I would recommed this dealership to friends and family - in the past i have recieved great service. More

by PaPaJoJo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patti Bright
May 12, 2023 -

Lucas Smith Chrysler Center responded

Hello, we are grateful for this wonderful 5-star review! It makes us glad to know that our team was professional, patient, and courteous while providing you with great service. Thank you for highlighting how they were also responsive and detailed. If there is any further automotive assistance that you require, please feel free to contact us here at Lucas Smith Chrysler Dodge Jeep.

May 12, 2023 -

Lucas Smith Chrysler Center responded

Hello, we are grateful for this wonderful 5-star review! It makes us glad to know that our team was professional, patient, and courteous while providing you with great service. Thank you for highlighting how they were also responsive and detailed. If there is any further automotive assistance that you require, please feel free to contact us here at Lucas Smith Chrysler Dodge Jeep.

May 12, 2023 -

Lucas Smith Chrysler Center responded

Hello, we are grateful for this wonderful 5-star review! It makes us glad to know that our team was professional, patient, and courteous while providing you with great service. Thank you for highlighting how they were also responsive and detailed. If there is any further automotive assistance that you require, please feel free to contact us here at Lucas Smith Chrysler Dodge Jeep.

May 12, 2023 -

Lucas Smith Chrysler Center responded

Hello, we are grateful for this wonderful 5-star review! It makes us glad to know that our team was professional, patient, and courteous while providing you with great service. Thank you for highlighting how they were also responsive and detailed. If there is any further automotive assistance that you require, please feel free to contact us here at Lucas Smith Chrysler Dodge Jeep.

May 12, 2023 -

Lucas Smith Chrysler Center responded

Hello, we are grateful for this wonderful 5-star review! It makes us glad to know that our team was professional, patient, and courteous while providing you with great service. Thank you for highlighting how they were also responsive and detailed. If there is any further automotive assistance that you require, please feel free to contact us here at Lucas Smith Chrysler Dodge Jeep.

May 10, 2023

Great service. Great location when I do need service. Sales and service staff friendly and professional. More

by djlllucas12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Schearer
May 19, 2023 -

Lucas Smith Chrysler Center responded

Thank you for the great rating and review. We are happy our Service Team at Lucas Smith Chrysler Dodge Jeep was both friendly and professional during your visit. We thank you for your business.

April 22, 2023

My family has been shopping at Lucas Smith for many years. I remember as a kid pretty much growing up there and being able to purchase my new car from them was amazing. More

by elijahw659
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patti Bright
May 19, 2023 -

Lucas Smith Chrysler Center responded

We are delighted to see this 5-star review for our Sales Team. It is wonderful to know they have consistently provided your family with amazing service for many years here at Lucas Smith Chrysler Dodge Jeep. Congratulations on your new car! We appreciate your business and truly value our loyal customers like you.

April 20, 2023

Great up front pricing and excellent customer experience no hidden fees and stress free buying a new car Thank you nice job More

by Mikeandpat1212
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn smith
May 20, 2023 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to share your experience with our Sales Team. We are thrilled they provided you with excellent service and a stress-free buying experience. It is also wonderful to learn you appreciated our up-front pricing with no hidden fees. We hope you come back and see us again at Lucas Smith Chrysler Dodge Jeep. We will be sure to always provide that same level of service.

April 14, 2023

This has been the best experience I have ever had purchasing a new vehicle. Lucas smith dodge is a top notch no hassles dealer. My salesman Jason shearer was excellent and got me exactly what I wante More

by Pmeixner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason shearer
May 19, 2023 -

Lucas Smith Chrysler Center responded

Thank you for taking the time to leave this perfect rating and review. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us at Lucas Smith Chrysler Dodge Jeep in the future.

March 17, 2023

Awesome people to come across at Lucas Smith Chrysler Center with outstanding service and great prices I highly recomend this dealership 110% More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in sales Dan in service, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
Mar 17, 2023 -

Lucas Smith Chrysler Center responded

Thank you, Brian, for your outstanding review for us here at Lucas Smith Chrysler Dodge Jeep. It is a pleasure to read about your great experience and we truly appreciate and value your recommendation. Have a superb day.

March 04, 2023

Lucas Smith Chrysler is very professional and friendly. I would only consider trading at Lucas Smith. More

by DWT1golfer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete Chinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Shearer 5 stars, Rick Lucas, Doug Marler, Patti Bright, Chris Engelage
Mar 06, 2023 -

Lucas Smith Chrysler Center responded

We take our reviews seriously and are delighted to learn about your visit with us here at Lucas Smith Chrysler Dodge Jeep. We appreciate your highly-rated feedback. We want all our customers to feel this way when leaving our dealership. Safe travels!

February 25, 2023

No pressue, valued my time and provided the exact vehicle I needed for my business More

by connexmo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Smith
Feb 26, 2023 -

Lucas Smith Chrysler Center responded

Thank you for stopping by to see us at Lucas Smith Chrysler Dodge Jeep. Have a great day, and we appreciate your 5-star rating.

February 24, 2023

I took my car in for an oil change and it was running perfectly. When I came out and started it had an engine light on. I went back in and told them that an engine light was on. They plugged in their com More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Kime was on the receipt
Feb 25, 2023 -

Lucas Smith Chrysler Center responded

Joe, I would like to speak with you in order to address your concerns regarding your vehicle's oil change and the needed part replacement with our Service Team. Please use the number below to reach out to me at your convenience. Thank you, Pete Chinetti Sales Manager 636-933-5000

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