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Lucas Smith Chrysler Center
Festus, MO
473 Reviews
Lucas-Smith Chrysler Center is the modern name for a historic DeSoto-Plymouth dealership that began on South Mill Street, Festus in 1939. Founded by Roy Lucas; a pilot, trucker, mechanic and farmer, it is now owned by Butch Lucas and Dennis Smith and managed by Brad Smith. The store moved to its current location at 1600 Parkway West, Festus in 1999. After 40 years as a Dodge dealership, the store became a Dodge, Ram, Jeep, and Chrysler dealership in 2009.
The success of the store, when so many others have come and gone, is owed to its award winning service department. The governing rule of our service department is "Customers Come First!" The majority of our customers are friends, but all deserve to be treated that way. The last thing we want to do is disappoint them. The service department is not operated as a profit center; it really is a service to our customers.
Sponsoring local schools is an example of how we spend thousands of dollars to support our community. We are just very glad to be in a position to do those things. There have been some tough times over the years but this store has survived to be one of the oldest business in the Festus area. Our success is largely due to what Mr. Lucas used to preach: "If you take care of your customers the dollars will take care of themselves."
About Our Chrysler, Dodge, Jeep, Ram Dealer & Auto Services
We sell the exciting new Chrysler, Dodge, Jeep and RAM models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the new and used car inventory that is available at our store and submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above.
Use the Car Finder form for a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 1600 Parkway West. We have served customers from all over the greater Festus area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 473 reviews
June 01, 2024
All the dealership staff were extremely helpful and friendly, We have had several bad experiences buying cars at other dealerships but the staff at Lucas Smith made our experience there laid back and friendly, We have had several bad experiences buying cars at other dealerships but the staff at Lucas Smith made our experience there laid back and very enjoyable. More
by msaawoodz
May 23, 2024
Everyone was very friendly and knowledgeable. Was no pressure to make the deal and we greatly appreciate that. Was no pressure to make the deal and we greatly appreciate that. More
by meseyt
May 13, 2024
This dealership is a horrible business. They tell you one price then come back with a whole different price then they told you about. In one day I had one shady dealing after another, you s They tell you one price then come back with a whole different price then they told you about. In one day I had one shady dealing after another, you shouldn’t have almost three in one day!!!! If I could give a negative rating I would! Worst dealership ever!!!!! More
by cgaux0233
Employees Worked With
April 20, 2024
Great service everyone was friendly I felt no pressure. It is a big decision to purchase a new vehicle with the prices today. It is a big decision to purchase a new vehicle with the prices today. More
by vanhornjanet
Employees Worked With
April 17, 2024
It was a great experience. Working with someone wtth a lot of patience. Greatly appreciated. Working with someone wtth a lot of patience. Greatly appreciated. More
by palmietraskpalmie trask
Employees Worked With
April 08, 2024
Shawn was a good salesman in and out very quick. Very low pressure experience. Great dealership Very low pressure experience. Great dealership More
by Cgrabe1999
Employees Worked With
April 04, 2024
I had such a great experience. I knew we had a 3rd baby on the way and we only had 1 car which was a small sedan. We had been searching for a Durango for awhile just couldn't find I knew we had a 3rd baby on the way and we only had 1 car which was a small sedan. We had been searching for a Durango for awhile just couldn't find the right one. We walked into Lucas-Smith Dodge dealership in festus and found the perfect vehicle right away. It was only on the lot for 1 week. Shawn helped us and we test drove the Durango to make sure we were comfortable. He was so patient, wasn't over pressuring to sell it and was very informative and friendly. Jackie also made the transaction so smooth as she had all the paperwork ready to go and we signed in less than 10 minutes and out the door we were to our new Durango. Best buying experience ever and will continue to do business with them. More
by mandy41509
April 02, 2024
Very friendly and helpful staff. It was awesome working with Frank thank you all very much! It was awesome working with Frank thank you all very much! More
by flintlockdave
April 02, 2024
Thank you. While the process was ephemeral, I look forward to little or no issues with my NEW Ram 1500. I'm betting on any issues being fugacious with intermi While the process was ephemeral, I look forward to little or no issues with my NEW Ram 1500. I'm betting on any issues being fugacious with intermittent soporific ministrations by you highly skilled staff! More
by Chester
Employees Worked With
Other Employees :
Main Receptionist and let us not forget Ms Forrester in finance
March 27, 2024
The sales person was very pleasant to work with and knowledgeable about the vehicle. He had a very courteous and professional attitude. knowledgeable about the vehicle. He had a very courteous and professional attitude. More
by Cooter
