Lucas Honda of Jacksonville

Great experience It's always feel good when the service people @t Lucas Honda make the customers feel important and service is always great. No haggling and no hassles It's always feel good when the service people @t Lucas Honda make the customers feel important and service is always great. No haggling and no hassles, straight to the point. More

Lucas Honda should be EMBARRASSED Let me tell you my LEMON story from Lucas Honda... Sales experience was good, other than the alleged week I have to return the car - that’s 100% fa Let me tell you my LEMON story from Lucas Honda... Sales experience was good, other than the alleged week I have to return the car - that’s 100% false and if it is true everyone including the President, Scott Boyles lied to me and they won’t let you return it no matter how much you ask. Within 24 hours the car had locked me out and shut down electronically, that’s when I found out the keys didn’t even open the car. Upon further investigation I found the oil was never changed, dust collecting under the hood shown that this truck was never inspected by a Lucas Honda tech. The touchscreen also didn’t work and the check engine light came on, all immediately after I purchased the vehicle, the remote start also didn’t work. After being refused to return my vehicle multiple times within the first week including being refused to be worked on by their techs bc “it wasn’t a Honda” I took it to their recommended Key Buick. Where I come to find out the “bumper-to-bumper” warranty (quote from Jim their finance guy) was a not anywhere close to a “bumper-to-bumper” and fraudulently sold to me as something it was not. I had to pay more out of pocket than the “bumper-to-bumper” warranty covered. Almost immediately I discovered the work wasn’t even done properly (touchscreen still didn’t work and keys didn’t work) that’s when I took it back to Lucas Honda and had a stern conversation with their service department and they agreed to handle the issues - still refusing to let me return the vehicle. Granted if I didn’t purchase the warranty they probably would’ve told me to kick rocks or screw me over in some other way. The president, Scott Boyles, after hours and multiple days of me asking to have a conversation with him, finally agreed to sit down with me and hear my concerns but I was greeted by being attacked, called a punk, and given an ultimatum about my vehicle. I now understand how this poor customer service and unwillingness to deal with the customer trickles down to all their reps. I was treated indifferently and with a double standard being that I am a young man and was purchasing my first financed truck, they saw an opportunity to take advantage. They then came to an agreement with me that they would find something “of like kind and quality” and would trade it out for the lemon truck they sold me. After two weeks of no response, not even a call to give me a heads up or anything, I decided I would finally give up with this embarrassment of a dealership, service department, and customer service based organization. Upon further inspection and getting reports the car was used as a rental and came from another dealership, NONDISCLOSURE!!! Also they should learn to put customers on hold correctly because I heard exactly how they spoke of me when the phone was down and it was not nice! Lucas Honda - stick to Honda’s and take responsibility for your actions! I see dozens of new people on a day toy basis in the greater Jacksonville area and the truck is always a great topic of discussion to relate! More

Great service of our Honda Civic at Lucas Honda Steve Cardoza is the best service writer in the world; honest, professional, knowledgeable and personable. We fully and absolutely trust Steve. Our Steve Cardoza is the best service writer in the world; honest, professional, knowledgeable and personable. We fully and absolutely trust Steve. Our family has been buying cars and using the service department of Lucas Honda for almost 3 decades. The Service Manager (John Keene) is great; he runs a highly skilled team of techs who always produce a superb quality of maintenance for us. Bottom line is that we would never go anywhere else to purchase or service any of our many Hondas. More

Purchased a new car Jim in service was very helpful in purchasing a new car and trading in my civic in we are very happy with our New Accord Jim in service was very helpful in purchasing a new car and trading in my civic in we are very happy with our New Accord More

Great Experience Jim is great to deal with. Had the car ready and price set. No Haggling. This was a great experience and I highly recommend buying a Honda from him. Jim is great to deal with. Had the car ready and price set. No Haggling. This was a great experience and I highly recommend buying a Honda from him. More

Very nice doing business with It is evident that I enjoyed the experience since I bought the car I wanted Thanks to everyone involved I met quiet a few employees, and they wer It is evident that I enjoyed the experience since I bought the car I wanted Thanks to everyone involved I met quiet a few employees, and they were very nice More

my battery died and it was replaced the warranty was used miss pam always takes good care of me she is the best any time i call she always manages to get me in quickly keeps me posted on my car miss pam always takes good care of me she is the best any time i call she always manages to get me in quickly keeps me posted on my car More

Service Excellent care with great interest in my car. Answers questions I had about my tires and even buffed out a small scratch. I only have my car service Excellent care with great interest in my car. Answers questions I had about my tires and even buffed out a small scratch. I only have my car serviced where I purchased it. More

Friendly, professional and courteous The service representative was very friendly. She greeted me at my car as soon as I arrived with a disposable floor mat and big smile. She quickly p The service representative was very friendly. She greeted me at my car as soon as I arrived with a disposable floor mat and big smile. She quickly put me in the system and printed the service authorization request for me to sign. She made me feel very welcomed. I totally enjoyed the visit. More

Exceed Expectations Exceed expectations, awesome customer service but that’s always expected, and Josh and Gary were spot on with everything. We will definitely be back. Exceed expectations, awesome customer service but that’s always expected, and Josh and Gary were spot on with everything. We will definitely be back. Don’t drive anywhere else, go to Lucas!!! More