Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

I had scheduled an oil change and tire rotation for an appointment on Saturday at 8AM. When I came in to check in and wait with the car, I was told there would be an approximate 2 hour wait because of the appointment on Saturday at 8AM. When I came in to check in and wait with the car, I was told there would be an approximate 2 hour wait because of the number of scheduled services and they were short on techs for the day. I was able to have someone come pick me up even though I had scheduled the service as wait because normally it only takes 1 hour to finish. I didn't get a call that it was ready for pickup until after lunch. It wasn't a huge issue and I got my car back same day but maybe the scheduling needs to be looked at to make sure it isn't overbooked for appointments. More

This dealership makes it very easy and fast. I have to say the service that I received from Frank was top-notch, One of the best car dealerships I’ve ever been to, I will definitely be back To b I have to say the service that I received from Frank was top-notch, One of the best car dealerships I’ve ever been to, I will definitely be back To buy another vehicle, Even after closing hours they stayed open so that I was still able to make my purchase of buying a Dodge Durango for my fiancé there wasn’t no pressure no hassling no trying to sell me packages that I didn’t need. They are straightforward and clear on everything. More

Great customer service much appreciated for the fast and friendly service thank you very much friendly service thank you very much More

I will never use this dealership again even for warranty repair. Brought truck in twice within week and half for same issue only to be told on second visit it was a common problem. Paid for a tire rotation repair. Brought truck in twice within week and half for same issue only to be told on second visit it was a common problem. Paid for a tire rotation that was never completed but I was billed for. If they can’t do the simple things how can I believe they would handle more complicated repairs. More

Still have no idea why my check engine light came on. It was just cleared no explanation! Had to come out of pocket for a rental car and my vehicle isn’t even a year old so clearly still under warranty. It was just cleared no explanation! Had to come out of pocket for a rental car and my vehicle isn’t even a year old so clearly still under warranty. After doing my oil change it is not even reset in my Wagoneer. More

Very disappointed today when I got an email saying I declined an AC filter and a multipoint inspection. When I brought my Pacifica in I said I knew I needed an oil change and new wipers. I also said to declined an AC filter and a multipoint inspection. When I brought my Pacifica in I said I knew I needed an oil change and new wipers. I also said to do anything else that was needed. I did not decline any service. In fact no one even spoke to me while I was waiting to tell me you recommended these services. The only thing said to me after I checked in was that my car was done. I was told everything was good. This makes me angry because now I will need to find the time to schedule a time to come in to have a service done that should have been done when I was there. More

service advisor did not really know what I was there for. . I filled out all the information on your appointment page listing what I wanted done and all you did was change the oil which was done very fast. go . I filled out all the information on your appointment page listing what I wanted done and all you did was change the oil which was done very fast. good job on that item. I thought they were supposed to rotate the tires and check all fluids. that is what I checked in the little boxes on my appointment page. does anyone read this? More

Issue was not resolved. After paying $4000, the engine light came back on and now the Throttle control light is also on, after 140 miles! But, to rub salt in the wound, the After paying $4000, the engine light came back on and now the Throttle control light is also on, after 140 miles! But, to rub salt in the wound, the dealership wants to add 3.5% to your bill if you use a credit card and will not accept personal checks! No one should be forced into subsidizing the cost of doing business. More

This the third car purchased from this dealership. Always been a good experience. I have felt well taken care of and my requests in a new purchase met Always been a good experience. I have felt well taken care of and my requests in a new purchase met More

Will continue to bring my vehicle for service at Lucas, great service center. Very knowledgeable with great communication while vehicle was there. great service center. Very knowledgeable with great communication while vehicle was there. More