Lucas Chrysler Jeep Dodge RAM Inc. - Service Center

No longer good I bought my car last year and the service was good but it’s been 4 instance that the service is horrible or not done at all ! I bought my car last year and the service was good but it’s been 4 instance that the service is horrible or not done at all ! More

Great customer service This service department went above and beyond to help me with an issue that I was having with my Jeep. Very courteous and professional. They make sur This service department went above and beyond to help me with an issue that I was having with my Jeep. Very courteous and professional. They make sure you are comfortable and explain the issues and try to resolve them as quickly as they can. More

Beware this service department! The service department is not reliable and seems to only know what a computer tells them to do. Beyond simple oil changes and brakes, they don't seem The service department is not reliable and seems to only know what a computer tells them to do. Beyond simple oil changes and brakes, they don't seem to know what they are doing. I brought in a stalling issue, the first time it was the gas tank - and they changed the gas tank (it was a recall). I broke down again due to stalling and this 2nd trip was due to a CAM Sensor which is $79 but cost $400 to install. I also got a carbon cleaning and tune up. Not 10 miles traveled the car stalls multiple times and I have it towed to Lucas. They didn't charge me to fix it this 3rd time bringing it in for the same reason but now say it was a computer board that controls the engine. I let them know they'd be losing a customer if they cannot fix this. Upon leaving the dealership the car still didn't work properly. I wanted another Dodge but they are my local repair shop - since they have no clue how to fix my issue I traded the car in for a new 2016 Nissan and won't be buying another Dodge any time soon. I have no issue with the sales dept. or the Dodge car I had - it was rock solid for 10 years but Lucas Service in Hainsport is to be avoid unless you want to spend a lot of time and many trips there. More

Brought my car in for a minor repair. When I got the car home I found the work was done very amateurish and unsafe- to say the least. I brought my car back in the next day to rectify shoddy repair. When I home I found the work was done very amateurish and unsafe- to say the least. I brought my car back in the next day to rectify shoddy repair. When I got my car back this second time there was serious undercarriage damage in various places as if somebody went joyriding and hit major bumps or potholes. Dealer denied everything and basically told me to take a hike. I put in a dispute direct with Chrysler and nothing came of it. I would strongly recommend not to bring your car here for any repairs or maintenance. Very bad experience. More