Lucas Chevrolet - Service Center

12,000 mile check, oil change, tire rotation. Recall on leak into the taillights they called and told me when they anticipated the vehicle would be done leak into the taillights they called and told me when they anticipated the vehicle would be done More

Best Service Evere Got my estimate of the cost drop my car off and it was done when I was told it would be and the cost was the same as quoted. Perfect Got my estimate of the cost drop my car off and it was done when I was told it would be and the cost was the same as quoted. Perfect More

Service dept is pleasant, helpful, with excellent customer service. I value the honesty of the people who I regularly interact with. They also are excellent at keeping customers updated. customer service. I value the honesty of the people who I regularly interact with. They also are excellent at keeping customers updated. More

There is effort to make the experience good when at the location. However, communication if off-site or expected follow-up after the visit is non-existent. Trusting recent changes are going improve ex location. However, communication if off-site or expected follow-up after the visit is non-existent. Trusting recent changes are going improve experiences. I am satisfied with the tech work of Shane. He has continuously worked on my vehicle each time. Alex is pleasant and works to satisfy More

Great service!!!! Customer service was great, kept me informed and was done on time! Alex did a great job checking me in and was very courteous. informed and was done on time! Alex did a great job checking me in and was very courteous. More

Took a month to get the part. No one called me when it came in, I called and it was there. After service the same problem is still present. came in, I called and it was there. After service the same problem is still present. More

Lucas service department was extremely disappointing!! I scheduled my 2019 Chevy volt for service a week prior to my appointment. I asked the customer service person to ensure there was a Volt technician av scheduled my 2019 Chevy volt for service a week prior to my appointment. I asked the customer service person to ensure there was a Volt technician available she indicated yes! When I arrived the service desk said they could not perform any of the standard volt service but could change the oil and check the fluids. More

Service dept under new and improved management I bought a GM Certified used car in June of 2019 and soon realized that the certification checklist was falsified. Oil wasn't changed, was low, and th I bought a GM Certified used car in June of 2019 and soon realized that the certification checklist was falsified. Oil wasn't changed, was low, and the Nav/On Star didn't work. When I asked the Service Manager about this, he lied and made lame excuses (such as "maybe it went bad on the lot"). I've got 40 years of mechanic experience so I knew better. He also refused to give me a copy of the original certification check list that was supposed to be completed by their mechanic. I filed a formal complaint with Chevrolet and made their service department do that required service over (for the first time). I refused to return to Lucas Chevrolet until recently when I learned that the Service Manager was no longer employed there. I can only guess why. But I gave them another chance and with a new Service Manager who was promoted from within, things turned around 180 degrees. They replaced my bad battery, changed the oil, and reset the TPMS sensors on my newly installed tires/wheels. All while I waited, within an hour. There is no more dark cloud over the back of the house, which keeps customers coming back. And that was the second car I had bought there in a year. More

It Wes very good I have used Lucas GMC for all my service needs for the past 5 years. I trust them to perform the required work, and have a good outcome. Everyone is I have used Lucas GMC for all my service needs for the past 5 years. I trust them to perform the required work, and have a good outcome. Everyone is friendly and professional. The advisor I had this time - Randel Brito - was very knowledgeable and informative. I'll be back! More

Quick and easy to add plates and program key remote They called us to pick up plates and give us the key remote which they had to program. I only had to be there for about 1 hour. They called us to pick up plates and give us the key remote which they had to program. I only had to be there for about 1 hour. More