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Lucas Chevrolet - Service Center

Lumberton, NJ

4.5
647 Reviews

647 Reviews of Lucas Chevrolet - Service Center

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August 12, 2021

Pat is a xxxx of a mechanic always does everything he can to fix problems, pat has good communication to find the leading issue quality work as always More

by surfer08015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Grover
August 12, 2021

The professionals at Lucas Chevrolet meet and exceed all my expectations. Scheduling maintenance has been easy and deliver my vehicle on time. All the staff has been accomadating and courteous. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lynch, Mike in service dept.
August 10, 2021

If our actual repair is on par with your amazing customer service we will be more than pleased! Everyone we dealt with was knowledgeable, professional & friendly. They are an asset to Lucas Chevrolet. More

by mpsjbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Randelle, Summer & not sure of the technician who checked our vehicle. 5 stars to all!
August 07, 2021

Technician did not take care of my Corvette. Got grease on the door and center console. Did not use Mobil 1. Steep overcharge for that. More

by hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Aug 07, 2021 -

hank responded

No paper mat in the footwell either. Professionalism and fairness is important if you want to gain customer loyalty. Case in point: My first service ever at Lucas, I was smacked with an over $700 bill to repair a door handle.

August 07, 2021

Very good customer service dept. However there is one problem after 4 times there for the same problem under warranty they cannot figure out how to solve the problem and the 3 year warranty 36000 is up. More

by Mdietch
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept and service manager
August 06, 2021

I do not go to a dealer for service unless it is something warranty/recall related or proprietary that cannot be handled at my TRUSTED mechanic of 25+ years loyalty and excellent service. More

by OZZIEJAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know who Chris Hurff is!, Chris Hurff
August 06, 2021

The representative that processed my vehicle for maintenance was very courteous and professional. I do not recall her name but if you look up my order hopefully her name is attached. I had transmi More

by john.yesensky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall her name
August 04, 2021

Neet clean helpful professional pleasant friendly check in was easy very informative check out was also very helpful entire staff was spot on will be coming back for sure More

by WOLFHEAD9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hurff
July 30, 2021

Staff is pleasant unfortunately issue wasn’t recited in fact is worse. As a long time customer to this brand of automobile we’re very frustrated. More

by JBRADALLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hurff
July 24, 2021

Everyone was friendly and helpful I called easy to make an appointment it was quick service The service people explained everything clearly And quick checked our More

by ak4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hurff
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