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Lucas Chevrolet - Service Center

Lumberton, NJ

4.6
642 Reviews
Call Service Center (609) 288-7623

642 Reviews of Lucas Chevrolet - Service Center

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December 15, 2024

My truck was there for over 24 hours before I called to find out what was going on with my 2025silverado How long should a customer hears about their vehicle More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ins service
Report | Print
Dec 16, 2024 -

Lucas Chevrolet responded

Thank you for taking the time to share your feedback. We are sorry to hear about the delay and any inconvenience we may have caused. We sincerely value your business and hope you will give us another opportunity to serve you.

December 13, 2024

Service center and Mechanics were awesome. They were pleasant, respectful and very helpful. Had my vehicle in there twice and both times had an awesome experience. More

by nschutts
Recommend Dealer
Yes
Employees Worked With
Don't recall their names
Report | Print
Dec 15, 2024 -

Lucas Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 02, 2024

Had my car for two weeks, than couldn’t repair it. Mechanic wasn’t certified. More

by TCLUYBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Dec 05, 2024 -

Lucas Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 30, 2024

They were absolutely great. The communication and services they provided was excellent. Had to take my vehicle there twice and both times was an awesome experience. More

by nschutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
To be honest I don't remember the names
Report | Print
Dec 02, 2024 -

Lucas Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2024

I went in for a diagnosis of an oil leak. While I can respect the findings of the oil leak and chose not to pursue any repairs, the diagnostic fee to me was extremely high. To top it off to t More

by JFLURCHICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 05, 2024 -

Lucas Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 25, 2024

The step pad was installed on right side front step the truck was ready for oick up. More

by Gswain11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randell And Pat Grover
Report | Print
Nov 25, 2024 -

Lucas Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 23, 2024

Denny did a great job and a big thanks to Kyle 2 for fixing it all. And the snacks are great. More

by joelfreyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DennyandKyle2
Report | Print
Nov 25, 2024 -

Lucas Chevrolet responded

Thank you for the kind words for our service department, Joel! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 21, 2024

The counter person Mike was very courtesy and friendly. Also discussed my options now snd future. More

by FIFIGOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike counter person
Report | Print
Nov 22, 2024 -

Lucas Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lucas Chevrolet!

November 01, 2024

We had to come back because the service took a couple of hours to do and we live an hour away. The center provide us with a loaner vehicle. The service and team were excellent! More

by BUDDW8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Lynch
Report | Print
Nov 04, 2024 -

Lucas Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lucas Chevrolet. We look forward to having you as one of our valued customers for many more years to come!

October 15, 2024

Safe, clean and friendly environment. Randel is the best! Timely service. The sales group is great. More

by doubleub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randel, Jason L., Jim L., Bob B., and Ryan.
Report | Print
Oct 15, 2024 -

Lucas Chevrolet responded

Thanks for sharing your thoughts about your experience with Lucas Chevrolet. Randel and our team appreciate your business and hope to see you again soon!

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