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Loyalty Toyota Richmond

Chester, VA

4.9
1,343 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,343 reviews

April 28, 2025

SK and Brandon Davis did an excellent job of assisting us in picking out just the right RAV4. We came to the showroom knowing what we wanted and they helped us order the vehicle and kept us informed during More

by bernieknoerdel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SK and Brandon Davis
May 08, 2025 -

Loyalty Toyota Richmond responded

Bernie, Thank you for your wonderful review! We are honored to have had the opportunity to work with you, and we are thrilled that SK and Brandon provided you with top-notch service. It is our pleasure to assist you in any way possible. On behalf of the entire team- we warmly congratulate you on your new vehicle!

April 28, 2025

The service was great. Robert Wilson handled everything in a very professional manner and everything was very smooth. More

by berhundcamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
May 08, 2025 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! We are glad that Robert took great care of you and ensured your experience with us was as smooth as possible. We hope to see you again the next time you are in need of automotive service.

April 26, 2025

Guy Gordon is easy to work with and listens to what you are looking to purchase and price range. He has sold me my last two vehicles. I would go to him again and will as long as he is still with Loyalty To More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Apr 28, 2025 -

Loyalty Toyota Richmond responded

Ann, Thank you for leaving Guy this wonderful review! He will be honored to hear of your very kind words and to know how confident you are in his efforts. Your repeat business means so much to us. Please do not hesitate to give us a call if there is ever anything more that Guy and the team may help you with.

April 26, 2025

Stewart Winstead is experienced, helpful and knowledgeable. I am pleased with the service and courtesy I receive at Loyalty Toyota and will continue to use them for my automotive needs. More

by rmacwillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Willis, Stewart Winstead
Apr 28, 2025 -

Loyalty Toyota Richmond responded

We are so glad that Stewart and the team took great care of you and we look forward to continue providing you with the same 5-star service in your visits to come! Thank you and safe travels.

April 22, 2025

First service on Tundra. ..in & out...see ya at 10,000 miles....service representative great More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota
Apr 22, 2025 -

Loyalty Toyota Richmond responded

Larry, We appreciate you letting us know how we are doing here at- Loyalty Toyota. We are honored to be able to service your Tundra for the very first time. We look forward to the next opportunity to service your vehicle again.

April 18, 2025

Stephen Crutcher was my sales rep and he was very courteous and helpful. The dealership offers great packages and warranties. From start to finish the process was efficient More

by sdan2032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Crutcher
Apr 22, 2025 -

Loyalty Toyota Richmond responded

Dan, We appreciate you taking the time to write this wonderful review. We are pleased to hear that Stephen was able to assist you from the start to end. Please let us know if there is anything else we can do to assist you, we would love to help.

April 16, 2025

Sales representative Mr. Blanc was very professional, knowledgeable, down to earth and easy to work with. He put forth great effort in securing my deal/purchase. I would defi More

by nonf03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christapher Blanc
Apr 17, 2025 -

Loyalty Toyota Richmond responded

Non, We are thrilled to hear that we made the purchase of your new vehicle easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Mr. Blanco is certainly a favorite around here, so it is no surprise that you had a great experience working with him. Thank you for your recommendation and we look forward to the next opportunity to service your vehicle! You will not be disappointed.

April 13, 2025

I had required repairs completed and they made it easy and efficient. Service Advisor Brian Johnson did a great job explaining repairs and keeping be informed on status. More

by Robb23831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Thank you for your 5-star rating! We hope to see you again the next time you are in need of automotive service.

April 13, 2025

Carsteen, Thanks for the great service you provided during the purchase of my pre-owned truck, you were very knowledgeable in the areas of the dealership process's! I appreciate that you were able to a More

by Hispeedcam79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carsten
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! We are honored to have had the opportunity to work with you, and we are glad that Carsten provided you with 5-star service. It is our pleasure to assist you in any way possible. Thank you and take care!

April 12, 2025

An amazing place who service and representatives exude excellence. Thank you for serving me. You helped me with my vehicle. More

by MichaelAlbert17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Michael, We appreciate your wonderful review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service.