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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,403 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,403 reviews

November 05, 2025

A big shout out to Dustin Stroud, the service department manager. He went above and beyond and stepped up when nobody else would to take care of a situation that occurred with my truck when having a wheel More

by th4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Stroud
Report | Print
November 01, 2025

I met with Jordan Johnson yesterday for my 2023 Rav4 annual inspection. Jordan did a great job of keeping me informed, letting me know potential services that may need to be done and getting me through More

by Donna D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
Report | Print
Nov 05, 2025 -

Loyalty Toyota Richmond responded

Donna, thank you for your 5-star rating! We are glad that Jordan provided you with top-notch service and kept you well informed throughout the process. It is our pleasure to serve you and your Toyota's needs in any way possible. Safe travels!

November 01, 2025

David Busby took care of my service needs I will be using him for all service in the future More

by sgray500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
david busby
Report | Print
Nov 05, 2025 -

Loyalty Toyota Richmond responded

Thank you for leaving David this kind review! He will be honored to know how confident you are in his efforts and we look forward to continue serving you and your automotive needs with our best care in your visits to come!

October 30, 2025

Donavian Gray served me perfectly and I would give him a 5 stars for his efforts. More

by kuruluslu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavian Gray
Report | Print
Oct 30, 2025 -

Loyalty Toyota Richmond responded

Providing top-notch service is so important to us, and we are glad that Donavian's efforts met your satisfaction. Thank you for your kind review. We wish you safe travels and we hope for an opportunity to work with you again!

October 29, 2025

Jordan Johnson was our contact person and he as excellent! He kept us informed on our cars progress. He also helped us get a rental lined up, excellent service More

by tommy744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady at rental car
Report | Print
Oct 30, 2025 -

Loyalty Toyota Richmond responded

Tommy, Thank you for your positive review! We are glad that Jordan provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 24, 2025

Loyalty is a too notch dealership that promotes professionalism and customer service. I always enjoy my visits to Loyalty Toyota. More

by chbjlb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Oct 28, 2025 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We strive for 100% customer satisfaction, and we are glad that our team consistently provides you with a top-notch experience. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

October 24, 2025

Very Friendly. Found the truck I was looking for! Floyd Whitlock came in on his day off & finalized the sale. Karen in finance was so helpful. More

by canyon2crk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd Whitlock & Karen & Austin
Report | Print
Oct 28, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! We are so glad that Floyd, Karen, and the team were kind and helpful. It is our pleasure to assist you in any way possible. Thank you and safe travels!

October 17, 2025

We have been going to Loyalty Toyota since we purchased our 2020 Highlander. In the five years we have been using their service department, we have always received exceptional service. We always try and sc More

by Dimples22c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Oct 17, 2025 -

Loyalty Toyota Richmond responded

Tank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that David consistently provides you with the A+ service that you deserve. Your kind recommendation means so much to us. Wishing you the safest of travels until we meet again!

October 15, 2025

Great service, and great enthusiasm to answer all my questions and to discuss details on service. I would recommend him to family and friends. More

by lbergerb48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey, St. Romain
Report | Print
Oct 16, 2025 -

Loyalty Toyota Richmond responded

Thank you for your kind review! We are pleased to hear that our team took great care of you. Your recommendation means so much to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Oct 16, 2025 -

lbergerb48 responded

Thank you

October 09, 2025

Jordan Johnson was very polite and professional. Very helpful young man. He helped this old lady into the building....holding my hand. (smiles) More

by cindiboo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
Report | Print
Oct 10, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. We are happy to hear that Jordan was both kind and helpful throughout your visit. If there is ever anything more that he and the team may assist you with, please do not hesitate to give us a call.

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