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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,354 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,354 reviews

June 23, 2025

The always rise up to the top, even coming in on their off days. I just bought a 2025, and they made the transition smooth and assured me they would be there if I could not figure something out. More

by wjerickso3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britany for service on the 2014
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Jun 23, 2025 -

Loyalty Toyota Richmond responded

Thank you for choosing Loyalty Toyota and for your kind review! Providing a smooth, top-notch experience is always our goal, and we are glad that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

June 22, 2025

Very accommodating, the staff were very nice and approachable. It was my first time buying a car and my experience was awesome. More

by Jude
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon and Tina Lewis
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Jun 23, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle, Judy! We are so glad that our team was both kind and helpful throughout your visit. Our guest's satisfaction is our utmost priority. Thank you and safe travels!

June 21, 2025

Like it. As a first buyer I appreciate Toyota very much for giving me a chance to get a brand new toyota car and affordable to pay. More

by Jude
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Jun 23, 2025 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! We are honored to have been of assistance to you with your special purchase, and we are glad that our team took great care of you. We warmly congratulate you on your new Toyota- on behalf of the entire team!

June 18, 2025

I don't no how Brian Johnson could have taken any better care of my problem. More

by roger.goodman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Jun 18, 2025 -

Loyalty Toyota Richmond responded

Roger, Thank you for your wonderful review! We are glad that Brian and the team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 17, 2025

Loyal Toyota is amazing! My son, daughter and I all bought a 2025 Toyota from Guy Gordan which was so helpful. I had 'a 5000 mile checkup and Keyone helped me. Keyone was so More

by Randall G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyone
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Jun 17, 2025 -

Loyalty Toyota Richmond responded

Randall, We appreciate your 5-star review! We are pleased to hear that Keyone took exceptional care of you during your recent service visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that Guy, Keyone, and the team may help you and your family with.

June 17, 2025

Outstanding service and great people who work there that you can depend on. Stewart Whitman is outstanding. More

by lbergerb48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Whitman
Report | Print
Jun 17, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review! Providing 5-star service is so important to us, and we are glad that Stewart's efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service.

June 15, 2025

Excellent service. Work done in a timely manner. Jordan emailed and called with quote and updates. More

by susanfdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Johnson
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Jun 16, 2025 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are pleased to hear that Jordan got your automotive needs efficiently taken care of. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 15, 2025

Mr. Stewart Winstead was very professional and courteous, and addressed information for future issues. Completed service in a timely manner. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Jun 16, 2025 -

Loyalty Toyota Richmond responded

Billy, Thank you for taking the time to leave us this kind review! Offering thorough and efficient service is so important to us, and we are glad that Stewart provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 13, 2025

Always courteous. Brought new 2024 RAV4 in December last year. Second RAV4. Appointments on time. Like they provide transportation to pick you up and take you home More

by joycebtabb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cartwright
Report | Print
Jun 13, 2025 -

Loyalty Toyota Richmond responded

We strive for 100% customer satisfaction, and we are glad that our team consistently provides you with the quality care that you so much deserve. It is our pleasure to serve you and your Rav4's needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Thank you and safe travels!

June 12, 2025

I purchased my Camry in 2024 and have been coming to have regular Free oil changes and maintenance every since. Bailey Romain is my go to and is amazing. I wouldn't work with anyone else! More

by kellyepps75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Jun 12, 2025 -

Loyalty Toyota Richmond responded

Kelly, Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and we are so glad that Bailey and the team have consistently provided you with top-notch service. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

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