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Loyalty Nissan Richmond

Chester, VA

4.9
457 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 457 reviews

July 18, 2024

Mr. Larry Meade was pleasant and attentive to my concerns regarding my vehicle. He explained four different services I needed in order to keep my vehicle running smoothly, I've enjoyed working with. More

by easye50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Jul 19, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Larry this extraordinary review! We are thrilled to hear that Larry took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was pleasant and attentive to your concerns. Please drive safely and do not hesitate to let us know how we may be of further service to you.

July 16, 2024

Roger Hodges always goes above and beyond. He is a awesome intelligence person.Always willing to help. More

by ncstate4ever80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Jul 17, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this terrific review! We are glad to hear that Roger took stellar care of you and your automotive needs. We are happy to know that he always goes above and beyond for you. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

July 12, 2024

My husband and I have purchased two new vehicles and a new truck from Loyalty Nissan. The service is wonderful. The employees are so very kind and knowledgeable too. Roger Hodges provides good service for More

by blipf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Jul 17, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Roger this stunning review! We are thrilled to hear that Roger took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that he was very kind and knowledgeable. Please drive safely and do not hesitate to let us know how we may be of further service to you.

July 09, 2024

Stephanie B, always find an appointment that best suits my schedule, lets me know what service is needed for my Rogue and does all with a positive attitude. Thank you Nissan mechanics for keeping my Rog More

by Lucretiablack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B.
Jul 10, 2024 -

Loyalty Nissan Richmond responded

It is our honor to have your trust in your safety and comfort! Thank you for your awesome perfect 5 star rating and recommendation. We look forward to assisting you in the future. Safest of joyful travels until next time!

July 06, 2024

I was very pleased with the work Mr. Larry Meade performed on my car. I was in and out of there in a timely matter. Thank you for your work Mr. Mead! More

by phenoris.v.redd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Jul 11, 2024 -

Loyalty Nissan Richmond responded

Phenoris, it is our pleasure to receive your kind remarks about Mr. Larry's efficient workmanship! Your feedback on all the services we provide with 5 stars are amazingly helpful as well as your recommendation. We wish you to enjoy the open road until we meet again!

July 06, 2024

Kim Turner provides great customer service streamlining next needed service steps and cost options to maintain vehicle health. More

by Specialk901.ker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Jul 11, 2024 -

Loyalty Nissan Richmond responded

We are pleased to know Kim is ever so consistent on her excellent service to you! Your awesome 5 star rating is greatly appreciated and we enjoy serving you. Please travel safely on the road!

July 05, 2024

My wife and I have been customers of Loyalty Nissan for many years. We always are completely satisfied with the service we receive from Kim Turner. Great store and great service. More

by cgregorycomstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Jul 11, 2024 -

Loyalty Nissan Richmond responded

Your great words about Kim's work and our team always being dependable is incredibly valuable to the growth of our company! Thank you for sharing your recommendation to others as well as that is the biggest compliment to our services. Please enjoy the open road until we get to assist you again!

July 01, 2024

Stephanie was great help she takes care of my vehicle always thanks for being thanks More

by tbfferguson512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Bullock
Jul 11, 2024 -

Loyalty Nissan Richmond responded

We are delighted that Stephanie was great help to you on your recent visit to our dealership's service! It is so important to receive our guests' honest feedback and your 5 star review across the board let's us know how we are doing. Please enjoy the road in fun and safety!

June 30, 2024

They are very polite an know what they are doing and keep you informed thanks More

by Wilma.jarvis1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Taylor Tiffany in service dept. In sale Robert
Jul 11, 2024 -

Loyalty Nissan Richmond responded

Wilma, thank you for leaving great words about our team and recommending their work to others! If there is anything we missed please do let us know. It is incredibly useful to have your feedback and we wish you fun and safety on the road!

June 30, 2024

Mohamad, my sales person at Loyalty Nissan was great. Damion in Finance was great too! I saw the service center, they found me the best rate possible, and worked hard to get me the Titan I wanted. Well More

by outwardbound
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad and Damion
Jul 11, 2024 -

Loyalty Nissan Richmond responded

Congratulations on your new truck from Loyalty Nissan! We truly appreciate your time sharing your excellent experience buying with us and your kind recommendation goes a long way. If there is anything we can do to better assist you please care to let us know. Safest of travels!

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