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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
457 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 457 reviews

August 24, 2024

Excellent service and customer experience as always. Very knowledgeable and informative. Service completed in a very timely manner. More

by Trel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B.
Report | Print
Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 23, 2024

Great service always go above & beyond for me to make sure I’m service properly More

by Cromartie.shakita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
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Aug 23, 2024 -

Loyalty Nissan Richmond responded

Providing immaculate and quality service is so important to us here at Loyalty Nissan and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they went above and beyond for you. We wish you safe travels until we meet again!

August 22, 2024

Kim Turner was very helpful, she made the repair visit easy, and was helpful with lots of information to show the actual reasons repair needed to made. Thanks Kim !! More

by MJBR0430
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Aug 22, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Kim this exceptional review! We are thrilled to hear that Kim took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very helpful and made your repair visit easy. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 08, 2024

Pandora was pleasant to work with and my car was completed before the estimated completion time. More

by david
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
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Aug 13, 2024 -

Loyalty Nissan Richmond responded

David, Thank you for your excellent review! We are glad that Pandora provided you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 04, 2024

Larry Meade was instrumental in helping me resolve my issue and receive the service requested. thank you very very much for your professionalism More

by jonesjan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
larry meade
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Aug 13, 2024 -

Loyalty Nissan Richmond responded

We appreciate your positive review, Larry! We are so glad that Larry got your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 02, 2024

Robert Warner has helped us purchase three vehicles form Loyalty. As always, he has gone above and beyond the necessary service and made the process a pleasure. Thanks Robert! More

by svzehler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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Aug 02, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Robert this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he went above and beyond for you and made the process a pleasure. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

August 01, 2024

Stephanie McLaughlin is a very knowledgeable, skilled, kind, friendly, and compassionate person. I’m very grateful for the service she provides me each time I bring my Rogue in for service. She is a jewel More

by lpmayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B. McLaughlin
Report | Print
Aug 02, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Stephanie this extraordinary review! We are thrilled to hear that Stephanie took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she was knowledgeable, skilled, kind and friendly. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 01, 2024

Assisted by Kevin Collins,to purchase my first car,Nissan Sentra SV.He was amazing.Thank you More

by Njagi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Collins
Report | Print
Aug 02, 2024 -

Loyalty Nissan Richmond responded

Providing immaculate service is so important to us here at Loyalty Nissan and we are glad that Kevin's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was amazing. We wish you safe travels. Congratulations on your new Nissan Sentra SV- behalf of the entire team!

July 30, 2024

From purchase through each service call, scheduled or not, Loyalty has worked courteously and professionally to assure a long and satisfactory driving experience with my Frontier. More

by Tflhokie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Aug 02, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving us this amazing review! We are glad to hear that our team took exceptional care of you and Nissan Frontier needs. We are happy to know that they worked courteously and professionally. Please do not hesitate to let us know how we may be of further service to you.

July 27, 2024

Always very knowledgeable explains what was done and I love the new video they show on your car That's awesome More

by vvangelwings@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Aug 02, 2024 -

Loyalty Nissan Richmond responded

Providing exemplary and quality service is so important to us here at Loyalty Nissan and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very knowledgeable and explained what was done. We wish you safe travels until we meet again!

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