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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
457 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 457 reviews

September 23, 2024

Robert Warner is an amazing person and sales person. He is kind, efficient, very knowledgeable and very helpful. We are blessed with him. Pray you have more like him. More

by sshephard524
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard , Robert Warner
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Sep 24, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Robert this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he was kind, knowledgeable, efficient and helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

September 20, 2024

I have been a customer since 2016 for 2 new LEAFs. The dealership has been very helpful. Roger Hodges has been my service advisor for the past couple of years. He has understood my car needs and my More

by millerm15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
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Sep 20, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this amazing review! We are glad to hear that Roger took exceptional care of you and your automotive needs. We are happy to know that he understood you and your cars scheduling needs. Please do not hesitate to let us know how we may be of further service to you.

September 18, 2024

Awesome dealership that is really clean comfortable waiting area. Good technicians and awesome service advisor Stephanie Mclaughlin. More

by U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
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Sep 18, 2024 -

Loyalty Nissan Richmond responded

U, Providing outstanding and quality service is so important to us here at Loyalty Nissan and we are glad that Stephanie's efforts could meet your satisfaction! We are thrilled to know that she was awesome. We wish you safe travels until we meet again!

September 18, 2024

My Advisor Pandora Thomas was an asset to me when I came in for my appointment. She was very discreet while informing me of what I needed extra done to my car and everything was done in a timely manner. More

by trrhatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
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Sep 18, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Pandora this flawless review! We are thrilled to hear that Pandora took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she got everything done in a timely manner. Please drive safely and do not hesitate to let us know how we may be of further service to you.

September 17, 2024

Aubrey was very helpful and worked diligently towards getting a car for my son to drive. More

by tbail023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
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Sep 18, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Aubrey this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Aubrey could provide you with top notch service. We are delighted to know that she was very helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate your son on his new vehicle- behalf of the entire Loyalty Nissan team!

September 12, 2024

Thank you to Mr. Larry Meade for the outstanding attention to customer service. His professional truly made a difference in my experience. More

by akaren1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Meade
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September 06, 2024

The cealership is clean and the staff there are respectful, well knowledgeable and capable to get the job done. More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Sep 09, 2024 -

Loyalty Nissan Richmond responded

Kurt, thank you for your positive review! We are glad that our team provided you with 5-star service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

September 06, 2024

Pandora Thomas gives Outstanding service . She helped to get my buried seat belt buckle unburied. A big thanks to her. Hope to see her on my next oil change! More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Sep 09, 2024 -

Loyalty Nissan Richmond responded

Kim, Thank you for your positive review! We are glad that Pandora got your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels until we meet again!

August 26, 2024

Robert Wagner was a helpful and caring salesman. He answered all my questions. I would see him again for another purchase More

by tammy4harris76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon, Robert Warner
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Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! We are so glad that Robert took great care of you. He will be honored to know how confident you are in his efforts. We wish you safe travels and we hope for an opportunity to work with you again!

August 25, 2024

Stephanie is the best customer service representative, they had me in and out in no time. More

by shunikac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
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Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! She will be honored to hear of your kind words. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

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