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Loyalty Nissan Richmond
Chester, VA
441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 441 reviews
October 12, 2011
It was the best car buying experience I have ever had because Robert worked so hard to get us into the car we wanted with a payment we could live with. We feel like we got a great deal, including givin because Robert worked so hard to get us into the car we wanted with a payment we could live with. We feel like we got a great deal, including giving us top dollar for our trades. More
by SgtWsWife
Employees Worked With
Robert Warner, Robert Warner
October 03, 2011
Honestly? The overall new car buying experience was better than average, but one still finds the same worn-out sales practices that have been around for 50 years or more. That is, you meet and develop better than average, but one still finds the same worn-out sales practices that have been around for 50 years or more. That is, you meet and develop a rapport with a salesperson, then get down to discussing money/offer at some point, and then the Sales Manager gets involved to whittle away your offer in favor of the dealership, bit by bit. So, for the uninitiated, or those whose stress levels are agitated by any confrontation, albeit even of a mild type, the consumer is pitted against the dealer, and more frequently than not, the dealer has all of the experience & tools of the trade to win that contest. They'll do it with more aplomb here than with most, remaining friendly throughout, but the buyer will feel the same 'ol, same 'ol that has permeated the buyer/seller relationship in new car sales for decades. And that is that no matter how stoic and clever you thought you were as a buyer, you get the sense that you always paid more than you should have/could have. But here at Priority, they're nicer than most, and also offer the Priorities for Life, which has real value down the road for new car buyers. Would recommend to a friend, with the above-mentioned caveats. More
by VirginiaRagtopper
Employees Worked With
General Mgr, and a salesperson also, Brison Chu
September 11, 2011
Robert was the nicest car salesman I have ever dealt with. Always kind and courteous,never pushy or overbearing.He has a genuine concern for the customer. with. Always kind and courteous,never pushy or overbearing.He has a genuine concern for the customer. More
by Andy Weaver
Employees Worked With
Robert Warner, Robert Warner
September 09, 2011
Guy was awesome!! I came with my mother all the way from Hampton, VA with a certain car in mind, but it turns out it was already sold. but he found the PERFECT car for me. Guy wrote down all the cars that f Hampton, VA with a certain car in mind, but it turns out it was already sold. but he found the PERFECT car for me. Guy wrote down all the cars that fit what i was looking for and showed them all to me. He didn't try to go for something more expensive, but paid attention to MY NEEDS. i am very satisfied. when i found the car i wanted, the price was a little bit above what i could afford, but he worked with us and got us the figures we needed :]. VERY happy with my vehicle as well. it is just right. Guy Gordon is a great sales associate. When you come to this dealership ASK FOR HIM. More
by haooy
Employees Worked With
Guy R. Grordon
August 11, 2011
I had an amazing experience with this dealership and with Pam Deal. She is by far the best sales associate I have ever worked with. If you decide to visit this dealership, ask for Pam Deal. She will get you Pam Deal. She is by far the best sales associate I have ever worked with. If you decide to visit this dealership, ask for Pam Deal. She will get you the best deal and is most pleasant to work with. More
by orangemonkey909
Employees Worked With
Pam Deal, Pam Deal
August 02, 2011
I have given the dealership and my salesperson a perfect rating because they were perfect in finding the right vehicle to meet my needs at a price I can afford. rating because they were perfect in finding the right vehicle to meet my needs at a price I can afford. More
by MSJLRAINES
Employees Worked With
Pamelia Deal, Pam Deal
July 31, 2011
Felt rushed on day of sale. Came in to test drive only. Left with new car. Returned for review of features and Auto Butler. Auto Butler application left visible spots throughout the car dash and seats, etc Left with new car. Returned for review of features and Auto Butler. Auto Butler application left visible spots throughout the car dash and seats, etc. The new product dries quicker than yhe previous one (a plus. My salesman and Stephanie (Service Mngr) wiped all the noticeable spray spots off as soon as it was noticed. Greg (my salesman) and Stephanie did all that was possible to assure satisfaction as I drove my new car home. I have had the car for almost two weeks now, and so far, my experience with it on the road has been pleasing. The electronic operations CD was easy to review and apply also. Thank you. More
by drsgilham
Employees Worked With
Greg Campbell, DJ in Finance, and Service Dept.
July 12, 2011
Robert did an excellent job and we are very pleased with our purchase. He went beyond job expectations to help us get the best deal on a great auto. I was able to get far more car than I had anticipated o our purchase. He went beyond job expectations to help us get the best deal on a great auto. I was able to get far more car than I had anticipated or hoped for. Thanks again. More
by aabjr
Employees Worked With
Robert Warner, Robert Warner
June 29, 2011
I am so far very satisfied with the service that I have received from Priority Nissan's staff and associates. Mrs. Deal accommodated me as my salesperson and went out of her way to ensure that I was satif received from Priority Nissan's staff and associates. Mrs. Deal accommodated me as my salesperson and went out of her way to ensure that I was satified with my purchase of a 2009 Nissan Sentra. I have encountered some minor problems that are being addressed (e.g. small scratches,damaged antennae). I am awaiting to recieved monies due me at the completion of the funding of the sales transaction. I am encouraged that Priority will honor their agreed upon obligation due to the high level of integrity and committment that they have already demonstrated. Mr. Cole the Sales Manager has been extemely accommodating and has provided additional services to me at no cost. I have absolutely no problems at this time recommending Priority Nissan and specifically Mrs. Deal to anyone looking for a good car and excellent service. More
by tchill
Employees Worked With
Pamelia Deal , Pam Deal
June 20, 2011
Guy and Greg both did an outstanding job for me with the purchase of my new pathfinder. The service was second to none. I will definately come back to Priority Nissan for my next purchase and would recomm purchase of my new pathfinder. The service was second to none. I will definately come back to Priority Nissan for my next purchase and would recommend them to anyone interested in a new vehicle purchase! Leonard Varney More
by lvarney
Employees Worked With
Guy Gordon and Greg Campbell
