Loyalty Nissan Richmond

Was in the market for one of the new Nissan NV's, which are hard to find. Priority Nissan had one come in and we contacted Howard, Internet Sales Mgr. He was very responsive, reasonable, and access which are hard to find. Priority Nissan had one come in and we contacted Howard, Internet Sales Mgr. He was very responsive, reasonable, and accessible throughout the two day conversations we had over email. We came in to look at the vehicle about an hour before closing on Saturday and he did not pressure us to move through the process. He was patient, knowledgeable, and worked with us until we had a deal. We worked the financials with Mike and while he also stayed late to help us, the quality of the information we received was sub par. While Mike was fairly new with the company, we were incorrectly told that some additional services were included in one of the add-on programs. After the purchase, we tried to follow back up with Mike to have him clarify his statements. After several emails, two direct phone conversations with no follow-up answers (which he said he would call back with information), we decided to cancel the add-on program. I would highly recommend Howard to anyone looking to get honest feedback, no sales pressure or gimmicks, or an overall smooth process. I would also double check the details of any programs they try to sell you during the financial closing process. I don't think there was anything malicious, but I would have expected much better follow-up and some resolution to our issue. More

Pam was great! She even came in on her day off so that we could mull over our decision for the night. Would definitely use Pam for another purchase in the future. the renfro's could mull over our decision for the night. Would definitely use Pam for another purchase in the future. the renfro's More

I rated this dealership all scores of 5, was greeted by Robert Warnner with warm welcomes, made me felt rite at home, to the point, they work all around to make sure you payments suits you. I even look for Robert Warnner with warm welcomes, made me felt rite at home, to the point, they work all around to make sure you payments suits you. I even look forward bringing my car back for oil changes..your the best Robert W. More

Robert Warner was outstanding salesmen. Very knowledgable and very helpful with the whole sale. Helped us with every step of the process. Can't find a better salesmen with more knowledge and willing to help and very helpful with the whole sale. Helped us with every step of the process. Can't find a better salesmen with more knowledge and willing to help with all your needs. The entire dealership was friendly and helpful. The best dealership i ever been in. More

I had an overall great experience. All of the employees were very friendly and seemed to really care. The specific dealer that worked with me was Pam Deal. She is an amazing worker and put in tons of effor were very friendly and seemed to really care. The specific dealer that worked with me was Pam Deal. She is an amazing worker and put in tons of effort to get me the car that I wanted. She still calls me almost every week just to check on me and the vehicle to make sure things are perfect for me, which they are so far! I had to come back in to get my spare key programmed and get the automatic window fixed (it was not automatically rolling back up like it was supposed to) and when I visited again the employees took great care of me. Fixed everything that needed to be done with no hassle. It was quick and easy, and then I was on my way. I will highly recommend this dealership to any and everyone! More

We picked Priority and Pam Deal based on previous reviews on this website. We are happy to say that each one of those reviews held true for us! I emailed Pam the first time discussing what my plans were, wha on this website. We are happy to say that each one of those reviews held true for us! I emailed Pam the first time discussing what my plans were, what car I wanted and the price I was trying to stay at. She responded with a phone call within 24 hours. She was as professional and friendly as could be. Pam and I agreed to meet around 6:45PM, but I couldn't make it on time due to other circumstances (the dealership was a 30 minute trip). I kept her informed and she was very thankful. Finally, we pulled up to the dealership around 7:15PM where she had the 2013 Sentra that fit my needs and features already washed and parked out front for me to check out. We proceeded inside and was impressed with the look of the dealership. Very clean, big, not just cars and desks. It had a Kids Zone, massage chairs, HUGE lounge with TVs, etc. Pam met me at the front with a friendly smile and we went out to check out the car. She explained the features of the Sentra as thoroughly as possible before we began the test drive (I got the navigation package and Premium Package). Everything went smoothly. At the desk, we proceeded to discuss pricing. I told her the payment I wanted to hover around and although she couldn't meet my exact numbers she went back and forth twice to the manager and brought me a number I could handle to "earn my business". I couldn't pass it up. The payment was doable, it was the car I wanted with the features I wanted and Priorities for Life. Throw that in with a great overall experience (conversations and laughs with Pam) and her willingness to get me out of the dealership in the car we wanted was the cherry on top. After previous experience at Victory Nissan/Sheehy Nissan where the customer service was absolute trash, this was incredibly refreshing and welcoming. She stayed with us all the way until 10PM (dealership closed at 9PM). Even offered to come pick up the car should we ever have circumstances where we couldn't bring the car for service to maintain the Priorities for Life warranty. It was beyond my expectations, and we couldn't be more satisfied with the car and service. I look forward to heading back up there for future services. I would recommend Priority Nissan and especially Pam to anybody! More

I went to priority just to look at a truck and felt like I was pressured into buying it. Went in on Sunday and signed all paperwork and left with the truck with a deals tag and no registration or permission I was pressured into buying it. Went in on Sunday and signed all paperwork and left with the truck with a deals tag and no registration or permission to drive slip, which I think is illegal. Came back Monday only to have more finance paperwork practically shoved down my throat and I felt like I was forced to sign so I did, with a higher interest rate and higher payment. The service is crap, and the friendliness is crap. I will never refer anyone I know to shop at priority nor will I ever come back not even to take advantage of the priority for life coverage. Thanks for nothing priority. More

Aubrey treated me with great respect. He treated me as if i was the most important customer in the world. I didnt have to wonder what was going on with the status of my purchase. He informed me every step of i was the most important customer in the world. I didnt have to wonder what was going on with the status of my purchase. He informed me every step of the way. He explained and showed me all of the features of my new vehicle. I came in a month later to get my oil changed and he wasnt afraid to say hello. I would recommend him to anyone who wants to have a great car buying experience. More

******CHOOSE ANOTHER DEALERSHIP******** I spoke with the ******CHOOSE ANOTHER DEALERSHIP******** I spoke with the GM and my problems were solved to my satisfaction. See Carly Whelan if you visit with locati ******CHOOSE ANOTHER DEALERSHIP******** I spoke with the GM and my problems were solved to my satisfaction. See Carly Whelan if you visit with location. She will work for your business. More

This is an outstanding dealership. I bought pre-owned Lincoln from them in 2010. On 17 Aug. I bought a 2013 Altima from them. The excellent service that I got on my Lincoln from them was a prime consider Lincoln from them in 2010. On 17 Aug. I bought a 2013 Altima from them. The excellent service that I got on my Lincoln from them was a prime consideriation in buying from Priority. I have bought numerous cars in my lifetime and dealing with the three Priority dealerships in the richmond area has been a mpst pleasant experience. The salesperson and sales mgr. for priority nissan are the consumate professionals. They are totally knowledgeable on Nissan and the most professional staff that I have ever dealt with. They are willing to work patiently and with concern all the questions i had and they were the most professional i've ever experienced in giving all the details on the Altima I purchased, Their lifetime benefits of oil change, inspections, engine and tow service are a very nice added benefit. I highly recommend this dealership and the other Priority dealerships as well, What a pleasant experience in buying a new car. More