Loyalty Nissan Richmond

I was ready for a new car. I contacted Pam Deal and she had me come by. We looked at two models I was interested in and I decided to buy the Nissan Pathfinder. Pam worked very hard to get what I wanted a had me come by. We looked at two models I was interested in and I decided to buy the Nissan Pathfinder. Pam worked very hard to get what I wanted and I couldn't be happier with my choice. More

As a customer I went in with my mind set on a specific brand, model and year of car. Mr. McKinnon was very helpful in trying to meet the standards I had for a car and the price range I was looking for. As brand, model and year of car. Mr. McKinnon was very helpful in trying to meet the standards I had for a car and the price range I was looking for. As a sales associate he was not aggressive in trying to make a sale or in getting me to look at or like a car I was not interested in. Based on what I told him I was looking for he tried to find multiple options at the dealership and even at other dealerships that could have been brought to the there. He was very honest and went to extra lengths to try to get me what I needed in order to purchase a car. In the end I didn't get the car I was set on but got a car that I didn't even consider due to Mr. McKinnon reviews and negotiation with sales manger. The car he sold me I fell in love with ( not only the car but the price!). Mr.McKinnon is a very patient, understanding, and reliable sales associate that will not try to get one over on you but try to get you the best deal possible on the car you are looking for. I would highly recommend using him as a sales associate . More

This is the second car that I purchased from Priority Nissan. The first one, a new Alitma and Pam Deal was the sales representative. This time I knew no one else would do but Pam. I walked in for a se Nissan. The first one, a new Alitma and Pam Deal was the sales representative. This time I knew no one else would do but Pam. I walked in for a service appointment and decided if Pam Deal was there, it was the day to buy the car, this was for my husband. All the guys came asking if I was looking for a new car, I said yes, but only if Pam was there and if she had not been there I would have waited and set up an appointment. I gave Pam very specific things I wanted on the car, the price and even the color...she found it all, to say we are please with Pam Deal is the understatement. She has been the best sales rep we have worked with and being military and purchasing cars in different states that says alot. Priority Nissan has a Diamond in Pam Deal, they need her. I will recommend Pam to all my friends in the military. I will also purchase another vehicle from her. On a scale of 1 to 10 she's a 20+. Thank you Pam for all your hard work and Priority you need to be happy you have her with you. More

My air conditioning was not working in my Juke, so I took it to Priority Nissan to get it fixed. I was told that a rock had put a hole in the condenser and that it was not covered by the life-time warranty it to Priority Nissan to get it fixed. I was told that a rock had put a hole in the condenser and that it was not covered by the life-time warranty (which I paid for when I bought my car.) They wanted to charge me $861.00. I told Amber that I wanted to see the hole. The tech, Patrick, came out and showed me something, but in my opinion he had put a hole in it with his fingernail. He said he had put some freon in it, (but when I left, I tried it and it was not blowing cold air.) Needless to say, I was very upset. I went in to speak with Greg Campbell, the fine fella who sold me the car, and told him the situation. He went to Jaime Davis, the General Sales Manager to see if something could be done to help me out since I had purchased the life-time warranty Jaime was supposed to have done a follow-up with me, but he never called. Jaime went to Joe Massey, the Service Manager, who told Greg to tell me to file it with my insurance, but I have a $500 deductible, so I didn't want to do that. Joe Massey had no interest in helping in any way. I left very discouraged! When I got home in Northern Virginia, I took my car to Sheehy Nissan in Springfield. They looked at it in no time and told me that there was a hole, but it was a factory defect, and they would replace it FREE OF CHARGE!!!! They told me that it was under my warranty. Needless to say, I am so very disappointed in Priority and I think something needs to be done! SHAME ON THEM!!!! More

I went to the dealer today to have my car serviced, when i walked into the waiting area i heard screaming " mr. x that was 7 years ago, you need to let it go" . then as i found out later this was sales per i walked into the waiting area i heard screaming " mr. x that was 7 years ago, you need to let it go" . then as i found out later this was sales person "GREG CAMPBELL" that had screamed at this older gentleman. He was sitting at the table a got up and walked away. The gentleman was then sitting a his table, not bothering anyone. An african american gentleman came around the corner and said " I heard you called my salesman a "SON OF A xxxx ". Very loudly. and he told the older man that the language would not be tolerated at the dealership. Then he sat down and starting talking to the older man. The conversation went on for 30 minutes or more, during this time "the salesman" calmed down and was laughing with the man. However he then told him " that greg was like that and everyone knew this, he has a bad attitude etc. And he didn't need to speak to him, just avoid him.- and a whole lot more was said. I personally was in shock over this, the waiting room was full and everyone heard this language from the staff. Apparently GREG had went and complained about the older gentleman but failed to tell what his actions were. There was no need in anyone coming over and cursing at the older man. The older man stated " i felt the hair on my neck stand up when you came over here. I then went and spoke to PAM who sold me my car ( she is wonderful and helpful) i asked who i could speak to about this and I went to speak to the GM. He really seemed uninterested in the situation, apparently the older man is some what of a pain. but what i told him, is they needed to suck it up. There was no need for anyone to confront the man in the manner he did,I was not present at the beginning of the whole thing- so i do not know if the guy cursed the sales man or not. But his staff's actions were very unacceptable to me.- the gm stated he did not know all that i was saying and would speak to them. Not sure about this dealership, a customer is a customer and the staff wanted to just make a bad situation worse. VERY BAD CUSTOMER SERVICE when the staff is allowed to act this way More

Was in the market for one of the new Nissan NV's, which are hard to find. Priority Nissan had one come in and we contacted Howard, Internet Sales Mgr. He was very responsive, reasonable, and access which are hard to find. Priority Nissan had one come in and we contacted Howard, Internet Sales Mgr. He was very responsive, reasonable, and accessible throughout the two day conversations we had over email. We came in to look at the vehicle about an hour before closing on Saturday and he did not pressure us to move through the process. He was patient, knowledgeable, and worked with us until we had a deal. We worked the financials with Mike and while he also stayed late to help us, the quality of the information we received was sub par. While Mike was fairly new with the company, we were incorrectly told that some additional services were included in one of the add-on programs. After the purchase, we tried to follow back up with Mike to have him clarify his statements. After several emails, two direct phone conversations with no follow-up answers (which he said he would call back with information), we decided to cancel the add-on program. I would highly recommend Howard to anyone looking to get honest feedback, no sales pressure or gimmicks, or an overall smooth process. I would also double check the details of any programs they try to sell you during the financial closing process. I don't think there was anything malicious, but I would have expected much better follow-up and some resolution to our issue. More

Pam was great! She even came in on her day off so that we could mull over our decision for the night. Would definitely use Pam for another purchase in the future. the renfro's could mull over our decision for the night. Would definitely use Pam for another purchase in the future. the renfro's More

I rated this dealership all scores of 5, was greeted by Robert Warnner with warm welcomes, made me felt rite at home, to the point, they work all around to make sure you payments suits you. I even look for Robert Warnner with warm welcomes, made me felt rite at home, to the point, they work all around to make sure you payments suits you. I even look forward bringing my car back for oil changes..your the best Robert W. More

Robert Warner was outstanding salesmen. Very knowledgable and very helpful with the whole sale. Helped us with every step of the process. Can't find a better salesmen with more knowledge and willing to help and very helpful with the whole sale. Helped us with every step of the process. Can't find a better salesmen with more knowledge and willing to help with all your needs. The entire dealership was friendly and helpful. The best dealership i ever been in. More

I had an overall great experience. All of the employees were very friendly and seemed to really care. The specific dealer that worked with me was Pam Deal. She is an amazing worker and put in tons of effor were very friendly and seemed to really care. The specific dealer that worked with me was Pam Deal. She is an amazing worker and put in tons of effort to get me the car that I wanted. She still calls me almost every week just to check on me and the vehicle to make sure things are perfect for me, which they are so far! I had to come back in to get my spare key programmed and get the automatic window fixed (it was not automatically rolling back up like it was supposed to) and when I visited again the employees took great care of me. Fixed everything that needed to be done with no hassle. It was quick and easy, and then I was on my way. I will highly recommend this dealership to any and everyone! More