Loyalty Nissan Richmond

Our overall experience was really positive and pleasant. Warren Fennell was an exceptional salesman. He was so personable, and he really wanted to get us the best deal possible. He went above and beyond t Warren Fennell was an exceptional salesman. He was so personable, and he really wanted to get us the best deal possible. He went above and beyond to make sure we were comfortable and satisfied with our purchase. I would send any of our friends and family directly to him to buy a new or used car. The dealership is so clean and I love the fact that there is a children's play area! More

I bought my 2013 Sentra SR and really wish I hadn't. I have had many issues with it. All have been fixed but the muffler. It has been in 3 times over it and the last time they told me the Nissan enginee I have had many issues with it. All have been fixed but the muffler. It has been in 3 times over it and the last time they told me the Nissan engineer would be there in 2 weeks and he would call me to bring my car in. Well, that never happened. I have sent complaints in writing before but have never received a response. The Service Department is the ONLY good thing about this dealership. When the car was purchased it was late on a saturday so they didn't clean my car. I was delivered a car that didn't have the options it was supposed to have. I didn't realize til it was too late that I ended up with a cheaper car then what I thought I was supposed to get. I looked at the paper work that I signed and the tech check list that clearly shows they went over how to use the blue tooth and navigation system in my car but the car I got doesn't have any of it. I really feel like I got screwed on that. When I brought my car back to have it washed and detailed the person that took my car hit something and messed up one of my tires and rims. When I confronted the salesman, Greg Campbell, he laughed and said that I did it and "that's just the xxxx that happens". He added that it could not have been done at the dealership because they have no curbs to hit and that it was my problem. Needless to say by the time I got in my car to leave I was so mad I was in tears. I drove around the dealership with my husband and lost count of the curbs there not to mention that leading out of the car wash you can see lots of black marks from them hitting the sides with the tires of our cars!I also mentioned that my car didn't have the navi and sound system that it was supposed to have and he told me to go somewhere and have it installed if I wanted it. I paid $21,000.00 for a car that was supposed to have it in it but didn't! I wish I would have not let him pressure me into this car because now I have a 9 month old car that I owe $19000.00 dollars on and the trade in value is $13,000.00. Unfortunately I am stuck with a crappy car! More

She is reliable and informative, very knowledgeable, easy to work with, helpful, very friendly. Great purchasing experience at this dealership We are returning customers and definitely recommend her and th to work with, helpful, very friendly. Great purchasing experience at this dealership We are returning customers and definitely recommend her and this dealership to other customers More

Robert Warner was aware (based of a previous conversation) of my desire to purchase an SUV for my growing family. I received a call from Robert on last Thursday regarding a Nissan Armada he had conversation) of my desire to purchase an SUV for my growing family. I received a call from Robert on last Thursday regarding a Nissan Armada he had just processed into their inventory. He informed me that he had it priced right for the budget we had previously discussed and that it wouldn't be on the lot that long. I immediately acquired pre-approved financing and headed to the lot to complete the deal. Robert was courteous, knowledgeable and straightforward in our business dealings and his honesty and integrity was greatly appreciated. He is an upright man of character and will look out for the buyers interest before his own. We are now proud owners of a great, late-model SUV that's beneficial to our family. Thanks Robert. More

I have worked with this dealership in the past and have always received courteous service. I expect to receive the same with my new purchase always received courteous service. I expect to receive the same with my new purchase More

I was ver impressed I was I in and out with no hassle. Every one was friendly great customer service . I would def recommend priority Every one was friendly great customer service . I would def recommend priority More