Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
434 Reviews
Call Dealership (804) 414-1700
View Awards

16301 Loyalty Way

Chester, VA

23834

Directions

By Type

Showing 434 reviews

September 18, 2024

My Advisor Pandora Thomas was an asset to me when I came in for my appointment. She was very discreet while informing me of what I needed extra done to my car and everything was done in a timely manner. More

by trrhatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Sep 18, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Pandora this flawless review! We are thrilled to hear that Pandora took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she got everything done in a timely manner. Please drive safely and do not hesitate to let us know how we may be of further service to you.

September 17, 2024

Aubrey was very helpful and worked diligently towards getting a car for my son to drive. More

by tbail023
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
Report | Print
Sep 18, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Aubrey this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Aubrey could provide you with top notch service. We are delighted to know that she was very helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate your son on his new vehicle- behalf of the entire Loyalty Nissan team!

September 12, 2024

Thank you to Mr. Larry Meade for the outstanding attention to customer service. His professional truly made a difference in my experience. More

by akaren1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Meade
Report | Print
September 06, 2024

The cealership is clean and the staff there are respectful, well knowledgeable and capable to get the job done. More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Sep 09, 2024 -

Loyalty Nissan Richmond responded

Kurt, thank you for your positive review! We are glad that our team provided you with 5-star service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

September 06, 2024

Pandora Thomas gives Outstanding service . She helped to get my buried seat belt buckle unburied. A big thanks to her. Hope to see her on my next oil change! More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Sep 09, 2024 -

Loyalty Nissan Richmond responded

Kim, Thank you for your positive review! We are glad that Pandora got your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels until we meet again!

August 26, 2024

Robert Wagner was a helpful and caring salesman. He answered all my questions. I would see him again for another purchase More

by tammy4harris76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon, Robert Warner
Report | Print
Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! We are so glad that Robert took great care of you. He will be honored to know how confident you are in his efforts. We wish you safe travels and we hope for an opportunity to work with you again!

August 25, 2024

Stephanie is the best customer service representative, they had me in and out in no time. More

by shunikac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Report | Print
Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! She will be honored to hear of your kind words. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

August 24, 2024

Excellent service and customer experience as always. Very knowledgeable and informative. Service completed in a very timely manner. More

by Trel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B.
Report | Print
Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 23, 2024

Great service always go above & beyond for me to make sure I’m service properly More

by Cromartie.shakita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Aug 23, 2024 -

Loyalty Nissan Richmond responded

Providing immaculate and quality service is so important to us here at Loyalty Nissan and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they went above and beyond for you. We wish you safe travels until we meet again!

August 22, 2024

Kim Turner was very helpful, she made the repair visit easy, and was helpful with lots of information to show the actual reasons repair needed to made. Thanks Kim !! More

by MJBR0430
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Aug 22, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Kim this exceptional review! We are thrilled to hear that Kim took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very helpful and made your repair visit easy. Please drive safely and do not hesitate to let us know how we may be of further service to you.

1
2
3
4
...
44