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Loyalty Nissan Richmond
Chester, VA
442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 442 reviews
May 10, 2022
I took my car in for service and was greeted right away . My car was completed in the timeframe promised . My service writer -Joe Hamilton was very polite, professional and knowledgeable. He went over my ser My car was completed in the timeframe promised . My service writer -Joe Hamilton was very polite, professional and knowledgeable. He went over my service recommendations and even numbered them as to what should be taken care of first! At my request More
by Classib2
Employees Worked With
Joe Hamilton
April 30, 2022
Staff are professional and courteous. They keep you informed on the progress and the type of services that are being made to your vehicle . They keep you informed on the progress and the type of services that are being made to your vehicle . More
by Cindyhmorris868
Employees Worked With
Joe Hamilton
April 22, 2022
Wonderful service experience as always and Rebecca Stillings took care of all my vehicles needs and communicated throughout the entire process. Thank you Rebecca! Stillings took care of all my vehicles needs and communicated throughout the entire process. Thank you Rebecca! More
by ctpresti@hotmail.com
Employees Worked With
Rebecca Stillings in service
November 17, 2021
I agreed to terms in principle based on certain outcomes regarding the vehicle. Several repairs were to be made, recall taken care of and a suspicious leak near the front of the driveshaft was to be investi regarding the vehicle. Several repairs were to be made, recall taken care of and a suspicious leak near the front of the driveshaft was to be investigated and reported to me. The website terms read that drivetrain lifetime coverage was include. I was told at the dealership that it was not. Website indicated that an additional discount, lower than advertised price was also available that day. No additional discount was offered. Actually an additional fee was added. So the car was significantly higher than advertised. Made me unhappy but since they were to take care of issues it eased the pain a little, but not much. Paper work on Nov 9. I called back later Nov 11. I was told they would get back to me about the repairs and inspection results. It is now Nov 17 and I’ve not heard a peep from the dealership. More
by larryhokie
Employees Worked With
Accounting Guy
