Loyalty Nissan Richmond

I had a 7:15 pm appointment with Ahmad Miller on 5/25/2022.. Ahmad was very professional, friendly, patient, and caring. He gave us all the information we needed and worked around our needs. The 5/25/2022.. Ahmad was very professional, friendly, patient, and caring. He gave us all the information we needed and worked around our needs. The staff at the dealership were very efficient and welcoming. More

Service employees were efficient and friendly. Work and lounge area is kept clean. Service was performed promptly. Work and lounge area is kept clean. Service was performed promptly. More

Rebecca Stilling goes above & beyond to give her customers great customer service.l love having her guide me in the right direction on my car.Rebecca always greets with a smile and answers all my is customers great customer service.l love having her guide me in the right direction on my car.Rebecca always greets with a smile and answers all my issues in a timely fashion. More

I had a new lady today Rebrcca Stallings an she was excellent… I usually have Hope Nunnally who is also exceptional.. I am always pleased with the service! excellent… I usually have Hope Nunnally who is also exceptional.. I am always pleased with the service! More

Left the car to Nissan dealership night to fix the problem, received a text from Tffany Joyner that she will update me as soon as they check our car. Email received stating the problem and the cost if problem, received a text from Tffany Joyner that she will update me as soon as they check our car. Email received stating the problem and the cost if the repair. And other receommendation. I called her and discussed the issues and gave her an approval to fix it. She told us parts will be ordered and it will be done the next day. Called Ms joyner, and unfortunately she is off on that day. I told my son to follow up with someone to find out if its going to get done as it was promised. Then later in the afternoon, my son picked up the car. More

Loyalty Nissan's staff are extremely professional, dependable, accommodating, patient, warm-spirited, approachable, and caring!!! dependable, accommodating, patient, warm-spirited, approachable, and caring!!! More

Very good service. Latrell was excellent and made the process painless. Latrell made great recommendations. Latrell was excellent and made the process painless. Latrell made great recommendations. More

Everyone is friendly and professional. We thank Bob for his help. Went in for an oil change and came home with a new 2022 Rogue. We love it. We thank Bob for his help. Went in for an oil change and came home with a new 2022 Rogue. We love it. More

We were in good hands with service advisor, Rebecca Stillings. She was determined to see that our concerns were acknowledged and that our request for a new battery was honored. Stillings. She was determined to see that our concerns were acknowledged and that our request for a new battery was honored. More

Everything went well. Rebecca Stillings kept me updated on what was taking place. I came out in a timely manner. Very pleased. Thank you. Rebecca Stillings kept me updated on what was taking place. I came out in a timely manner. Very pleased. Thank you. More