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Loyalty Nissan Richmond

Overview Reviews (442) Inventory (1)

Loyalty Nissan Richmond

Name: Loyalty Nissan Richmond
Address: 16301 Loyalty Way, Chester, VA, 23834, US
Telephone: (804) 414-1700
Rating: 4.9

4.9

442 Reviews

16301 Loyalty Way, Chester, Virginia 23834

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Sales: (804) 414-1700

Service: (804) 414-1700

Parts: (804) 414-1700

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Loyalty Nissan Richmond

Chester, VA

Overview

Reviews

Vehicles

4.9

442 Reviews

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16301 Loyalty Way

Chester, VA

23834

Directions

4.9

442 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (442) Inventory (1)

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Sales: (804) 414-1700

Service: (804) 414-1700

Parts: (804) 414-1700

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customer service car service oil change buying experience make appointment Stephanie helpful recommend dealer

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Showing 442 reviews

June 18, 2022

SERVICE VISIT

I’ve been a customer on Loyalty Nissan for over 10 years. The service is always top notch and they take very good care of my vehicle. The service is always top notch and they take very good care of my vehicle. More

by nylady1118

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Hope Nunnally

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Jun 21, 2022 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! We are honored by your continued business, and we are delighted that our team consistently provides you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

June 17, 2022

SALES VISIT - NEW

Love this dealership everyone is so welcoming and helpful. I don’t have to wait long when I get my car serviced. helpful. I don’t have to wait long when I get my car serviced. More

by Jay

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Hope Nunnally, Aubrey Bailey, Steve Exteres

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Jun 17, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 17, 2022

SERVICE VISIT

Excellent customer service. Recbecca is truly a professional and outstanding representative. She always take good care of me. Recbecca is truly a professional and outstanding representative. She always take good care of me. More

by csarmy82

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Rebecca Stillings

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Jun 17, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Rebecca consistently provides you with the quality service that you deserve! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

Jun 17, 2022 -

csarmy82 responded

No worries. I give credit when it is due!

June 15, 2022

SERVICE VISIT

The service writer, Tiffanny was very courteous and professional. The light snacks & beverages was a bonus. Waiting area was clean and comfortable. professional. The light snacks & beverages was a bonus. Waiting area was clean and comfortable. More

by rmflscoop

Customer Service

Friendliness

Recommend Dealer

Yes

Employees Worked With

Tiffanny service department

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Jun 15, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Tiffany could provide you with a top-notch experience! It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!

June 12, 2022

SERVICE VISIT

Very friendly and knowledgeable. I like working with Hope Nunnley. It is very clean and well maintained I like working with Hope Nunnley. It is very clean and well maintained More

by Dthomas520

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Hope nunnley

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Jun 14, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Hope consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

June 10, 2022

SERVICE VISIT

Joe Hamilton is an excellent Service Tech. Kept me informed and was very helpful. Getting my Murano serviced is always a pleasure at Loyalty Nissan. Kept me informed and was very helpful. Getting my Murano serviced is always a pleasure at Loyalty Nissan. More

by Brijack1

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Joe Hamilton

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Jun 10, 2022 -

Loyalty Nissan Richmond responded

Thank you for sharing the positive experience you had with Joe! Offering quality and efficient service is so important to us, and we are pleased that he consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 10, 2022

SERVICE VISIT

Stephanie McLaughlin is an excellence "Customer Service Team Member". She was extremely thorough and kept me informed through then entire service. Stephanie was very friendly and approachable. She has Team Member". She was extremely thorough and kept me informed through then entire service. Stephanie was very friendly and approachable. She has a positive winning attitude which and takes her responsibilities very seriously. It was a pleasure working with Stephanie. She is obviously an asset to Loyalty Nissan. You are lucky to have her. More

by mark

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Stephanie McLaughlin

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Jun 10, 2022 -

Loyalty Nissan Richmond responded

Mark, Thank you for taking the time to leave Stephanie this wonderful review! We are so glad that she took great care of you throughout your visit! She definitely is an asset to our team and she will be honored to hear of your kind words. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

June 06, 2022

SERVICE VISIT

Extremely nice courteous staff always greeted me with smiles and good service great dealership alsome smiles and good service great dealership alsome More

by Kim1hailes

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Stephanie mclaughlin

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Jun 07, 2022 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are pleased that our efforts could consistently meet your satisfaction. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!

Jun 07, 2022 -

Kim1hailes responded

Stephanie McLaughlin is extremely outstanding and very courteous employee very responsive to needs of customers excellent personal skills to cope with job assigned

June 05, 2022

SERVICE VISIT

Very helpful and friendly along with being extremely professional. Kept me posted on how the service to my vehicle was going. professional. Kept me posted on how the service to my vehicle was going. More

by ananaga

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

My Lala Brown

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Jun 07, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that our team took great care of you! It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!

May 29, 2022

SERVICE VISIT

I had a 9 am appointment and my car wasn’t ready until after 2 pm after 2 pm More

by vlcorprew

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Joe Hamilton

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Loyalty Nissan Richmond

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