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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
443 Reviews
Call Dealership (804) 414-1700
View Awards

16301 Loyalty Way

Chester, VA

23834

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Showing 443 reviews

October 28, 2022

I had excellent service with Stephanie and my car was ready very quickly. Always excellent service More

by nana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie M
Report | Print
Nov 03, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Stephanie could provide you with a smooth, top-notch experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

October 24, 2022

At my service appointment, I was greetly upon arrival and car was taken on time. The service was completed within the time indicated it would be. More

by Shell Fidler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaela Brown
Report | Print
Nov 03, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 18, 2022

Here at Loyalty the staff is very friendly especially Stephanie M, very polite. Will come again. More

by mzqueenB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughin
Report | Print
Oct 18, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are happy to hear that Stephanie and the team could provide you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

October 18, 2022

Tre was FANTASTIC! Excellent customer service! I will always return to Loyalty Nissan for future purchases. Thank you! Shannon More

by shannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TRE, Mike Ezell
Report | Print
Oct 18, 2022 -

Loyalty Nissan Richmond responded

Shannon, Thank you so much for your wonderful review! We are delighted that our team could provide you with a 5-star experience. It is an honor to have earned your confidence and loyalty. We wish you the safest of travels until we meet again!

October 15, 2022

I’m glad Stephanie was helping me, she kept me updated on my car and her customer service was great.. More

by debradebb59
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Oct 18, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that Stephanie provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

October 08, 2022

Stephanie is the best service advisor at Nissan. She personable, knowledgeable and very professional. Thank you for everything you do to assist customers with their car problems. More

by steele_beauty24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Oct 12, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Stephanie could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drove safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 07, 2022

Tiffany is Awsome ! !!trustworthy!!!always take care of her customers like we are her family!!!Nissan so lucky to have her as a employee More

by Hien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Report | Print
Oct 07, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are delighted that Tiffany consistently takes great care of you! She will be honored to hear of your very kind words. If there is ever anything more that she and the team may help you with, please do not hesitate to let us know. Safe travels!

October 02, 2022

I would like to give you some advice on when someone is picking up their car,you should bring the car inside out of the rain.I believe it would make it a better experience for the customer.I got this idea More

by Randal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaela Brown
Report | Print
Oct 04, 2022 -

Loyalty Nissan Richmond responded

Randal, we apologize for not meeting your expectations regarding our level of customer service. We have taken your advice and will try to better serve our customers during inclement weather. If you have any additional questions, please reach out to our General Manager Brennan Miller at 804-414-1700. Thank you!

September 30, 2022

I enjoy every experience Ive had with Robert Warner at Nissan. This is my 4th car that I've bought from him. More

by Kyhoopsfan56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Warner
Report | Print
Oct 04, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are honored by your repeat business, and we are so glad that Robert could consistently provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels- on behalf of the entire team!

September 27, 2022

Outstanding customer service provided by Mikeala Brown. She was informative, courteous and professional. B. Christian More

by bevnva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikeala Brown
Report | Print
Sep 29, 2022 -

Loyalty Nissan Richmond responded

Thank you for leaving Mikaela this positive review! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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