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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
443 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 443 reviews

December 02, 2022

Stephanie McLaughlin has been wonderful from day one she goes above and beyond to make sure her customers are satisfied I wish she could work every department in the service department my experience with th More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie McLaughlin
Report | Print
November 27, 2022

I always come out satisfied everyone is friendly and welcoming. They offer food and drinks very hospitable. The used car selections are awesome all questions are answered and you walk away happy. More

by Danielle.flax
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince
Report | Print
Dec 01, 2022 -

Loyalty Nissan Richmond responded

Danielle, Thank you so much for your wonderful review! Providing top-notch service is so important to us, and we are glad that our efforts could consistently meet your satisfaction. It is our pleasure to assist you in any way possible. If there is ever anything more that our team may help you with, please do not hesitate to give us a call!

November 23, 2022

The staff friendly and helpful especially Stephanie McLaughlin was extremely professional .was able to service me quickly. More

by pbcritt02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Report | Print
Nov 23, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! We are happy to hear that Stephanie took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

November 17, 2022

Tiffany Joyner continues to be an asset for this dealership. Her professionalism, empathy and knowledge keep me coming back. More

by gregeversole55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joyner, Tiffany
Report | Print
Nov 23, 2022 -

Loyalty Nissan Richmond responded

Greg, Thank you for taking the time to leave Tiffany this excellent review! She definitely is an asset to our team, and she will be honored to hear of your very kind words. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with!

November 16, 2022

Always a pleasure working with Stephanie M, she always makes you feel like you are special. More

by jamesp49
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie M
Report | Print
Nov 23, 2022 -

Loyalty Nissan Richmond responded

James, Thank you so much for your wonderful review! We are delighted that Stephanie consistently provides you with the quality care that you deserve. It is our pleasure to assist you in any way possible. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!

November 12, 2022

I have purchased three Toyotas in the past. First time at Loyalty and the experience was great. Vincent Gibson Sales Associate was fantastic. Thank you for the great experience!! More

by kimwyatt6171
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Gibson
Report | Print
Nov 15, 2022 -

Loyalty Nissan Richmond responded

Kim, Thank you so much for your wonderful review! We are honored that you took the time to visit us, and we are so glad that Vincent took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. Congratulations on your new Toyota! If there is ever anything more that we may help you with, please do not hesitate to give us a cal!

November 08, 2022

My service was excellent and with the assistance of Stephanie, our experience was very well planned, tailored and appreciated to us of customers. More

by A.L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie, Anthony McKinnon
Report | Print
Nov 09, 2022 -

Loyalty Nissan Richmond responded

A.L., Thank you so much for your positive review! We are happy to hear that Stephanie took great care of you and your experience with us top-notch. Our customers' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to let us know.

November 08, 2022

Excellent service, I think he has just started but Robert Burke was great to work with and answered any of my questions that I had. More

by vtrvrgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Burke
Report | Print
Nov 09, 2022 -

Loyalty Nissan Richmond responded

Thank you for sharing the positive experience you had with Robert! We are so glad that he took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 06, 2022

Rebecca was very friendly and presented herself professionally and she texted me when my car was finished. More

by Randal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Stillings
Report | Print
Nov 09, 2022 -

Loyalty Nissan Richmond responded

Randal, Thank you for leaving Rebecca this positive review! She will be delighted to hear of your kind words. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service!

October 29, 2022

Excellent service staff from the desk to the shop and to the return area. A pleasant experience as always. More

by Walt B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie McGlaughlin
Report | Print
Nov 03, 2022 -

Loyalty Nissan Richmond responded

Walt, Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit. Our customers' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

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