Loyalty Nissan Richmond

Robert Burke reviewed the two services that would be performed.+ an additional 15000 mile maintenance procedure recommended by Nissan. And it would take about three hours. Shucks! I wish it could’ve be performed.+ an additional 15000 mile maintenance procedure recommended by Nissan. And it would take about three hours. Shucks! I wish it could’ve been quicker, but some things just take time – like the auto Butler paint treatment. He kept me informed, so I did not feel abandoned. The technician who cleaned my car prior to the paint treatment explained that it took extra time because some debris on the flat surfaces of my white car was very difficult to remove. Unfortunately I do not have a garage, and my yard is filled with oak trees. YIKES! Maybe I can figure out something to help protect my car before the next Jan. treatment Unfortunately, I wasted time arriving at the wrong cinderblock building (they look alike!) and waiting for 45 minutes. what a huge complex! Maybe a number on the end of the building would help! Thank you Robert, for not chastising me for being late, and for assuring me that the work would be completed as quickly as possible More

Cody was super helpful ans friendly as well as Marty they put me in the car I wanted and I'm super happy. Loyalty Nissan has sold me 2 cars now and serviced both I won't buy anywhere else. All around great s put me in the car I wanted and I'm super happy. Loyalty Nissan has sold me 2 cars now and serviced both I won't buy anywhere else. All around great service. More

My visit was speedy, informative and very helpful. I purchased this vehicle new back on 07/18/2007. I purchased this vehicle new back on 07/18/2007. More

Any time I come for service Stephanie McLaughlin is who I choose each time AMAZING! choose each time AMAZING! More

Tiffany Joyner has always made sure I'm taken care of in the best possible way. She goes over and beyond. the best possible way. She goes over and beyond. More

The attention is excellent and the service is very fast, that's why I like it that's why I like it More

Stephanie McLaughlin was great, checked me in and kept me informed as service was being done. She was pleasant and made the process easy. informed as service was being done. She was pleasant and made the process easy. More

I trust this dealership with my vehicle maintenance. I’ve been coming here since I purchased my vehicle in 2019. They always provide fast and professional service. Stephanie. helped me during my most re I’ve been coming here since I purchased my vehicle in 2019. They always provide fast and professional service. Stephanie. helped me during my most recent appointment and she took her time to clearly explain the details of my auto needs. She is very knowledgeable and I appreciate getting my many questions asked and fully answered. With that in mind, I recommend this dealership because they continue to provide me with great service. More

Stephanie M was great! She fit me right in and provided valuable assistance in an time sensitive situation. She fit me right in and provided valuable assistance in an time sensitive situation. More

They always do a great job with the Auto Butler and my car comes back looking great! car comes back looking great! More