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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
434 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 434 reviews

October 16, 2024

Good service the people was nice and respectful. Great customer service and they went beyond the expectations. More

by edward_h_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
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Oct 16, 2024 -

Loyalty Nissan Richmond responded

Edward, Thank you for leaving us this terrific review! We are happy to know that our team was nice, respectful and went beyond expectations. Please do not hesitate to let us know how we may be of further service to you.

October 11, 2024

I have been to the dealership many times and never had any problem really keep you updated More

by wandabrown1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B Mclaughlin
Report | Print
Oct 11, 2024 -

Loyalty Nissan Richmond responded

Wanda, We are grateful for you leaving us this extraordinary review! We are pleased to know that you always have a good experience here at Loyalty Nissan. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 08, 2024

Loyalty Nissan has been here for me through 5 cars. They have nothing but the highest level of sale , service and staff. More

by Thomaskinsey33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
Report | Print
Oct 09, 2024 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that our team consistently provides you with the quality care that you deserve. Please do not hesitate to give us a call if we may ever be of further service to you!

October 07, 2024

Stephanie B is simply the best in the service department. Always takes care of my truck and such a pleasure to work with. More

by hooiedaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Report | Print
Oct 09, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this 5-star rating! We are so glad that she consistently takes great care of you and your automotive needs. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 06, 2024

Excellent customer service from the moment I dropped my vehicle off until I picked it up! Stephanie B kept me informed as to what needed to be done! Great job everyone from the person that booked the appoi More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Report | Print
Oct 09, 2024 -

Loyalty Nissan Richmond responded

Michelle, Thank you for your positive review! We are so glad that Stephanie took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

October 02, 2024

Mr. Charles Picco was my service rep who responded to my drop box request for a diagnostic test for some sudden issues. He directed me through the online payment and informed me of the problem cause. He als More

by Tflhokie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Charles Picco
Report | Print
Oct 04, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Charles this extraordinary review! We are pleased to know that he got the work done on your vehicle in a reasonably timely manner as always. We appreciate your continued business with us. We look forward to serving you again in the future when the time comes.

September 27, 2024

Kim turner was nice and pleasant. She was welcoming and always had a smile. Appreciate that. More

by Avanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim turner
Report | Print
Sep 27, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Kim this 5-star rating! We are delighted that she took great care of you throughout your visit. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

September 23, 2024

Robert Warner is an amazing person and sales person. He is kind, efficient, very knowledgeable and very helpful. We are blessed with him. Pray you have more like him. More

by sshephard524
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard , Robert Warner
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Sep 24, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Robert this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he was kind, knowledgeable, efficient and helpful. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

September 20, 2024

I have been a customer since 2016 for 2 new LEAFs. The dealership has been very helpful. Roger Hodges has been my service advisor for the past couple of years. He has understood my car needs and my More

by millerm15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Sep 20, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this amazing review! We are glad to hear that Roger took exceptional care of you and your automotive needs. We are happy to know that he understood you and your cars scheduling needs. Please do not hesitate to let us know how we may be of further service to you.

September 18, 2024

Awesome dealership that is really clean comfortable waiting area. Good technicians and awesome service advisor Stephanie Mclaughlin. More

by U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
Report | Print
Sep 18, 2024 -

Loyalty Nissan Richmond responded

U, Providing outstanding and quality service is so important to us here at Loyalty Nissan and we are glad that Stephanie's efforts could meet your satisfaction! We are thrilled to know that she was awesome. We wish you safe travels until we meet again!

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