Loving Toyota

Best Car Dealership Experience I Have Encountered Prior to going to Loving Toyota in Lufkin, I had bad experiences with car dealerships. I was MORE than pleased with their very helpful and caring sta Prior to going to Loving Toyota in Lufkin, I had bad experiences with car dealerships. I was MORE than pleased with their very helpful and caring staff. I got exactly what I wanted and I didn't feel pressured at all. They worked hard to get me the best deal possible. I recommend this dealership to everyone from first time buyers to experienced buyers. More

Bad people at loving toyota in lufkin texas Trey and Paula at this dealership will lie to you if you do not use the sales man name Scott. I bought a 2013 toyota and was told to keep it a year an Trey and Paula at this dealership will lie to you if you do not use the sales man name Scott. I bought a 2013 toyota and was told to keep it a year an I could trade it back in. But when it comes to trade it in Paula and trey are full of it. Trey will laugh in ur face and tell u bs. Paula will lie and go back on her world. Then when u ask to talk to mr loving trey will laugh at u and say that he answer to him. Well I'm sorry but I will never buy a car from loving toyota in lufkin Texas ever agian. Yes they have nice people working there but the three that is name in this makes it a bad dealership. More

I traded in a 2013 Avalon XLS on a 2014 Avalon Limited. In the negotiation for the trade in value of the 2013 I was told that the most that could be given on the car was $26,000 with just over 20K miles. I In the negotiation for the trade in value of the 2013 I was told that the most that could be given on the car was $26,000 with just over 20K miles. It had some miner bug damage on the front bumper and hood. I was told by Mr. Honeywell that they were going to spend $1500 to have it repainted so they could give the vehicle the Toyota Certified Guarantee. Upon returning to the dealership after two weeks, I found my car on the Toyota Certified Guarantee used car lot with a front license plate stating it was Certified. The car bumper and hood was not painted and it was listed for $32,995. They are also advertising it on their Website as a Limited Edition when it is an XLS. I was so mad that I spoke to everyone from the salesman to the general manager asking for my $1500 that I feel like they dishonestly misled me so they could give me less for my trade in. I was given a long list of excuses from it was scheduled to be painted to there was not enough room to store the car in the rear of the dealership which I verified was untruthful. After talking to the general manager Robert Gill he said there was no way that he was going to return my $1500 which is why I am writing this review. I was also denied access to the owner of the dealership Mr. Joe Loving . BUYER BE AWARE!!!!! More

We had an awesome experience at Loving Toyota! Everyone was very professional and they all made us feel like we were part of the family. They all took their time with us! They made sure we got just what was very professional and they all made us feel like we were part of the family. They all took their time with us! They made sure we got just what we wanted in every aspect of the sale:) It was our best experience with a dealership ever! We recommend Loving Toyota to anyone who is looking to buy a new or used vehicle !!! More

To Whom It May Concern, We went to Lufkin Toyota and To Whom It May Concern, We went to Lufkin Toyota and worked with them for a couple of days to be sure we all understood the packages and options we To Whom It May Concern, We went to Lufkin Toyota and worked with them for a couple of days to be sure we all understood the packages and options we wanted. Lufkin Toyota does not want to do business and after the experience we received Friday, 29 November 2013, we will not be doing any business with them again in this lifetime. Their dealership is the most unprofessional, rudest bunch of people I have ever met. I waited patiently for my brother and sister to finish up their truck buying. After a couple hours went by, I became impatient and joined them at the dealership to see what the hold up was. When I arrived I found the one that is responsible for making offers on trade-ins cooking a turkey in the side lot with two other workers. After checking out their cooking methods and having friendly conversations with them he informed us he would be right there to help us. More time went by and still he did not come. After talking to another salesman and venting my frustrations about the whole situation he directed me to another salesman. It was very obvious the man was inside enjoying his turkey and still eating his meal when he approached us. It was very unprofessional and rude to say the least. Once the man got to the truck to review our trade-in, I explained we were going to check with some other dealerships to see what they could offer and he became very defensive. He informed me that if we bought a Toyota from any other dealership besides his, that his dealership would not be able to service it for us. He also informed me that I was wasting his time for having him review our trade-in only go to another dealership that could or would under sell his prices. Personally if the guy would have been respectful and treated me as a customer and not like someone who interrupted his lunch and turkey-cooking, we would have bought the truck that day and been on our way, despite our time being wasted while we waited for them to cook and then eat said turkey. I was aggravated but tried to brush that guy off, then went back inside to talk with another salesman, who finally gave us his best price for the truck which truthfully was the MSRP. Had we known that, we would have not wasted so much of our time or his. The trade in value was ok and was more than our bottom dollar preset before we got there. Then when we thanked him for his time and began to leave. He also became very rude and unprofessional. We did not need him to try and strong arm us into buying the truck. If the dealership had just shown us some common courtesy and professionalism the trade would have been done. FYI, I warn you if you want a fair trade, to be treated with respect, and deal with professional people do not go to Loving Toyota in Lufkin, TX, because they do not deal in this manner. They will lie to you, take advantage of you, and be rude to you just because they can. In my opinion, rating them at 1 star would be too much. ----------THIS IS A FOLLOW UP REVIEW TO THE ONE I POSTED A FEW DAYS BACK:---------- To Whom It May Concern: After getting bad customer service at Loving Toyota in Lufkin, TX, I emailed sixteen other Toyota dealerships in the East Texas area to see if anyone else would like to sell me a 2014 Toyota Tundra. After several dealerships responded with their best prices, there were two that stood out from the rest. Danny Cole’s in Marshall, Texas and Fred Haas in Spring, Texas, both came in with great prices and one came back with an offer on our trade-in that we could not turn down. Danny Cole’s in Marshall, Texas end up saving us $6,723.00 more than what Loving Toyota in Lufkin, TX offered us for the same 2014 Toyota Tundra and the same trade-in. Fred Haas in Spring, Texas also offered us best price on the 2014 Toyota Tundra but their offer on our trade-in was $2,000 less than what Danny Cole’s offered us. So, long story short, if you’re looking for a great deal at the best price, go to Danny Cole’s in Marshall, Texas or Fred Haas in Spring, Texas. Both of these dealerships are professional, know how to treat a customer, and will offer you a fair price on a new vehicle. Best regards, Brandon Weeks More

Best dealership I have ever dealt with - we requested a truck that wasn't on their lot around 5 pm on a Friday & they had it at the dealership cleaned up & ready the next day. No one else would even entert truck that wasn't on their lot around 5 pm on a Friday & they had it at the dealership cleaned up & ready the next day. No one else would even entertain the idea when we talked to them. The dealership was clean, had a great selection & everyone was so friendly. They also had the best price that we found within 150 miles. Highly, highly recommend. More

I bought a new Prius last spring. The sales experience was great. I got a fair price for my trade in (more than Car Max offered) and the car I wanted. I really liked the sales person - I think his name wa was great. I got a fair price for my trade in (more than Car Max offered) and the car I wanted. I really liked the sales person - I think his name was Serven. The service department, on the othar hand, cannot be trusted. The services writer told me the car needed the transmission and radiator fluids changed at 30,000 miles at a cost of around $500. According to Toyota, it isn't needed until after 100,000 miles. They also would not help me get a prepaid maintenance issue straightened out. I dealer in another state checked the wrong service when I brought it in for an oil change, costing me one of the prepaid services. The Service Manager told me that it was not their mistake. The salesman agreed to pay for the oil change out of his own pocket. In summary, the sales department was great and I can recommend purchjasing a car there. As to service, I will not go back. I go to another dealer over 75 miles farther away. More

Went into the dealership just to look around, I met the most amazing salesman/person Nick Gilbert, He was not pushy in anyway. He got to know me and asked what I wanted. I purchased a new Toyota Tundra and most amazing salesman/person Nick Gilbert, He was not pushy in anyway. He got to know me and asked what I wanted. I purchased a new Toyota Tundra and absolutely love it. I would totally recommend this dealership. More

Went in three weeks ago to buy a new truck. The worst dealership in the state, My wife and I sat there 2.5 hours with not one piece of paper put in front of us. Better yet when it came time to close they dealership in the state, My wife and I sat there 2.5 hours with not one piece of paper put in front of us. Better yet when it came time to close they booted us out the door. They did try to call us and I tried to work something out until I just gave up because no one would make a call back on my trade-in so we went some place else. I'm shocked they keep the lights on at this place. More