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Lovering Volvo Cars Concord
Concord, NH
312 Reviews
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Showing 312 reviews
May 23, 2014
Buying a Volvo We just bought our second brand new Volvo from Tami!! She is an amazing Sales Consultant. She KNOWS Volvos and she knows how to make things happen. If We just bought our second brand new Volvo from Tami!! She is an amazing Sales Consultant. She KNOWS Volvos and she knows how to make things happen. If you want a Volvo, see Tami at Lovering in Concord and you will drive away happily in the Volvo of your choice!! More
by Frenchjeanne
Employees Worked With
Tami Lovering, Tami Lovering
March 20, 2014
Unfortunately I purchased a car As Is from Lovering Volvo in Concord a Lexus IS 250 AWD with 100,400 miles. The car appeared to be in good condition the test drive was short but good. Once I purchased the in Concord a Lexus IS 250 AWD with 100,400 miles. The car appeared to be in good condition the test drive was short but good. Once I purchased the car and drove it for a few days it was clear to me it was a mistake. The braking system is unsafe, the car has issues accelerating after braking and the gas mileage is awful. Bottom line I am so unhappy and dissapointed that at this point I will never do business with Lovering Volvo again nor will I recommend them. I notified them immediately that there was a problem. They examined the car and they say the car is fine. As the driver of the car I know it's not fine. I'm stuck with a car I don't like and don't feel safe in. I would beware of the 130 point check, it's not reliable. Don't buy a car with high mileage there is no warranty or recourse. Even if the car appears in good shape, and the Company seems friendly and trustworthy their not. I learned a very important lesson one I won't forget. More
by lmarsh6340
October 14, 2013
My husband and I went to Lovering Volvo in Concord, NH to look at and hopefully purchase a nice used Volvo. To our surprise we not only purchased the vehicle that we wanted the experience that we had with look at and hopefully purchase a nice used Volvo. To our surprise we not only purchased the vehicle that we wanted the experience that we had with our salesperson, Tami Lovering was above and beyond our expectations! She is quite knowledgeable (exceptionally knowledgeable!) about Volvo's and clearly enjoys what she does. We purchased our Volvo on the 11th of this month and today is the 14th and we are still talking about our wonderful experience with Tami and Lovering Volvo!!! We will definitely be spreading the word of our experience and of the great vehicle that we bought. We will positively be going back to Lovering Volvo when we are ready for our next vehicle purchase. Thank you Tami and thank you Lovering Volvo!!!! More
by thericker
Employees Worked With
Tami Lovering
October 04, 2013
I arrived at the appointed time for my service and was greeted warmly and given attention immediately. I was told there was food and drink in the waiting room, and when I asked if my dog could accompany greeted warmly and given attention immediately. I was told there was food and drink in the waiting room, and when I asked if my dog could accompany me, I was told that of course he could. I was given an approximate time that the inspection would take and then I went to the waiting room, made a cup of coffee, chose a snack, and settled in with the daily newspaper. The waiting room is in two sections, one with table and chairs and one with a TV, comfortable seating, magazines, and newspapers. Everything was clean and warm. There was a woman sitting at one of the tables. She obviously had a cold but was far enough away from me so that it was nothing for me to be concerned about. Within a reasonable time, the service man (whom I assume was Shawn Patterson since his name is on the payment sheet as the service advisor--he may have introduced himself, I'm not sure) found me to say that I needed a new passenger's plate light bulb and new wiper blades since my present ones were streaking. I ok'd them. He also explained that the technician noted the lower control arm bushings were starting to split. He explained about the bushings and said there was no danger involved at this time and that they would check them at my next service. He told me that replacement runs around $800, that there was no danger involved at this time, and that it would be rechecked at my next service appointment. With this knowledge, I can get a second opinion from my local mechanic if I want to. Very fair. Mr. Patterson also found the password for the Wi-Fi so that I could use my Ipad. It was no more than twenty minutes or so when he returned to tell me that my car was ready. He accompanied me to the cashier's booth in case I had questions. The price was not excessive, but not cheap. I paid, he thanked me with a smile, and I went to my car which was outside the door. It had been washed and vacuumed (which it needed badly to my embarrassment). All in all, a pleasant experience! I don't see how there could have been any improvements. More
by njhead
Employees Worked With
Shawn Patterson
September 16, 2013
We bought a 2005 Mitsubishi Galant in August 2012 for $10,999 plus the Century Extended Warranty for $1,695 & GAP insurance for $595 which the GAP insurance was $300 more than our bank charges. We didn't $10,999 plus the Century Extended Warranty for $1,695 & GAP insurance for $595 which the GAP insurance was $300 more than our bank charges. We didn't want to get the warranty because we believed that it wouldn't cover any problems the car may have which Dan Carlen guaranteed they would. Sure enough 6 months (later in Feb) Century didn't cover our problem & we told Dan to cancel it which he never did & still now in September we are STILL trying to have it cancelled & receive our money back. Also we have had the check engine light coming on since feb (ONLY 6 MONTHS AFTER BUYING THE CAR) Sean Patterson & John Reilly the service men charged a $100 diagnosis fee (which another mechanic did for free) & said to use good gas & should be fine, which it wasn't the light came back on. We couldn't afford to pay another $100 for nothing & went to another mechanic to get it inspected & it failed from a recall on the pre-cats that Mitsubishi will NOT cover which is $2,300 to fix. They are trying to say its 3 months passed the recall date which we had the check engine light come on in Feb. Now we are stuck with a car that won't pass inspection less than a year of having it & another 4 yrs owed on it. When we told Dan Carlen (sales manager) that we wanted to have them pay off the loan on this car & we wanted to buy a BRAND new car with manufacturers warranty he would check & call us back, which he never called us back & we have called numerous times & left voice mails. So we decided to & call Century & GAP insurance ourselves to cancel which both said "its the dealerships responsibility" & I told them the story & they said they will take care of it with me & forward it to the dealership. Two weeks later we are still doing Lovering Volvo's job & still getting the run around. I have also left a message for the owner 3 weeks ago & STILL NO CALL BACK FROM HIM EITHER. More
by tyler44
Employees Worked With
Marc Bowey, Sean Patterson, John Reilly
August 01, 2013
I have to say that Customer Service is no. 1 at Lovering Volvo. Service and sales employees I have dealt with are professional, polite and friendly. Volvo. Service and sales employees I have dealt with are professional, polite and friendly. More
by SBrochu
Employees Worked With
Sean in the service dept
July 01, 2013
Not sure if it was Dan or Scott or Alex that I dealt with. My bad. That said, the service was friendly, informative, comfortable, and expediate . . . all a Customer could ask for. That said, everyone with. My bad. That said, the service was friendly, informative, comfortable, and expediate . . . all a Customer could ask for. That said, everyone wants less expensive, but hey, that's human nature. Best regards, -Dan More
by ouelledj
May 15, 2013
My first experience with Lovering Volvo of Concord started with Heather Gilman. She helped me start the car buying process over the phone with a professional and kind voice at the other end. She was a started with Heather Gilman. She helped me start the car buying process over the phone with a professional and kind voice at the other end. She was attentive and returned my call with the information I was hoping for. Heather is fantastic and you can tell that she enjoys her job. I went to the Dealership and worked with Gary Duchesneau. He listened to what I DIDN'T want and showed me 2 or 3 cars. I fortunately loved the one I purchased. The team at Concord Volvo gave me a nicer car than I expected to aquire in exactly the monthly payment that I was looking for. As everyone can attest, the car buying process can be really horrible but I can honestly say it was the easiest car I have ever purchased (other than my cousin in Maine :) ). I highly recommend them. Thanks Lovering! Lisa Tremblay-Contoocook, NH More
by suubee
Employees Worked With
Gary Ducheesneau and Heather Gilman
May 10, 2013
John Reilly and the rest of the service crew at Concord Lovering Volvo are the best. They are responsive, honest, fair and friendly. A service department you can really trust. Lovering Volvo are the best. They are responsive, honest, fair and friendly. A service department you can really trust. More
by msbgate
Employees Worked With
John Reilly
April 29, 2013
Since purchasing my Volvo xcountry at Lovering in Concord I have been very pleased with their service, advice and personable employees. I would purchase from them again and recommend them highly. I have been very pleased with their service, advice and personable employees. I would purchase from them again and recommend them highly. More
by MRM123
Employees Worked With
John Reilly
