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Lovering Volvo Cars Concord

Concord, NH

4.9
312 Reviews

95 Manchester St

Concord, NH

03301

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Showing 312 reviews

April 23, 2020

Helpful and flexible! The Lovering staff was a huge help to us after a disappointing purchase experience through Carvana. We will be back in the future. More

by jfortin0311
Recommend Dealer
Yes
Employees Worked With
Lisa Gendron, Cory Brickley
Apr 28, 2020 -

Lovering Volvo Cars Concord responded

Thank you for your great review! We're very happy to hear that we were able to exceed your expectations and be able to present that same experience for you with everything at your convenience! We look forward to assisting you in the future as well!

April 20, 2020

So glad I went to Lovering! Service, excellent, price, excellent. I will definitely go back! Lisa and Cory were a pleasure to work with! When looking for a Volvo, go to Lovering first! More

by level1
Recommend Dealer
Yes
Employees Worked With
Lisa Gendron, Cory Brickley
Apr 28, 2020 -

Lovering Volvo Cars Concord responded

Thank you for sharing, we're very happy it was such an exceptional experience for you!

April 15, 2020

Excellent Purchase experience! I worked primarily with Tami to make the selection for the V60 CC AWD that we chose. Initial screening was from a distance. Because of travel conflic More

by walt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tami Lovering, Cory Brickley
Apr 15, 2020 -

Lovering Volvo Cars Concord responded

Thank you Walt for sharing your experience and taking the time to write such a great review! We're glad that you chose to visit with us and we were able to earn your business! Enjoy your V60CC!

April 10, 2020

Picked up my custom xc60 t6 inscription Saturday and I love it! Tami Lovering was a pleasure to work with, as was Cory! Thank you! More

by KRUFF
Recommend Dealer
Yes
Employees Worked With
Tami Lovering, Cory Brickley
Apr 15, 2020 -

Lovering Volvo Cars Concord responded

Thank you for your 5 star review and we're glad you're loving your XC60! =]

April 09, 2020

UPDATE- WARNING TO EVERYONE! 6 months after buying a Volvo here I am now paying on a $13,000 loan with a car that I can't drive because of a blown engine. I was just about due for my very first oil chan More

by cinluksto
Recommend Dealer
No
Employees Worked With
Chris Bradley, Rick Lovering, David Seeley, Scott Cushing, Lisa Gendron
Apr 15, 2020 -

Lovering Volvo Cars Concord responded

We're sorry to hear about the issue with your S60. We did review our records and have documentation showing that the oil was changed on 8/30/2019, during our pre-sale inspection. The carfax history report also shows the vehicle was well maintained at our dealership with all services performed in a timely manner since being sold to the original owner. Once towed in, we did inspect your vehicle free of charge to try and diagnose the issue. Once the issue was diagnosed, we found a used engine with a normal installed price of $6,892. We agreed to reduce that price down to $4,985 to try and help. If you have further questions please feel free to reach out to me at 603-689-1815. Regards, Rick Lovering

Apr 15, 2020 -

cinluksto responded

Still nobody can explain why there was barely any oil in my car that cause my engine to blow. Even when I ask your service person about where did my oil go I was told he had no idea because there are no signs of oil being burned or a leak. There is no other explanation of why this happened. even if something is written down and recorded such as an oil change doesn't mean that it actually happened, unless there is an actual video recording of it being done. I'm sorry if any of this seems harsh but I have not been helped in the way that I should have been. I even called you Rick lovering directly and said I would even pay payments on getting that engine for $5,000 put in, even when I should not be paying that at all and you never got back to me. Basically I am being left with a $13,000 loan on a car with a blown engine that I only drove at most for five months. I was told by you guys to bring it back after 9,000 miles and get my first oil change and the car didn't even make it to the first oil change.

Apr 28, 2020 -

Lovering Volvo Cars Concord responded

We're sorry to hear about the issue with your S60. We did review our records and have documentation showing that the oil was changed on 8/30/2019, during our pre-sale inspection. The carfax history report also shows the vehicle was well maintained at our dealership with all services performed in a timely manner since being sold to the original owner. Once towed in, we did inspect your vehicle free of charge to try and diagnose the issue. Once the issue was diagnosed, we found a used engine with a normal installed price of $6,892. We agreed to reduce that price down to $4,985 to try and help. If you have further questions please feel free to reach out to me at 603-689-1815. Regards, Rick Lovering

April 01, 2020

Happy customer The moment I entered the sales room I was at ease due to the welcoming, friendly and relaxed atmosphere. Sales rep Tami Lovering invited me to discuss More

by DeborahC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tami Lovering
Apr 15, 2020 -

Lovering Volvo Cars Concord responded

Thank you Deborah for your outstanding review of us and Tami! We're happy to hear of your experience and we hope you enjoy your new S60!

March 20, 2020

Purchased a retired demo XC90 from Lovering. The whole experience was just amazing. Lisa completed the whole deal with efficiency. Lisa was very thorough in asking us questions to get the right vehicle f More

by Mrswyman75
Recommend Dealer
Yes
Employees Worked With
Lisa Gendron
Apr 01, 2020 -

Lovering Volvo Cars Concord responded

Thank you for your great review!

March 09, 2020

I recently got a Volvo xc60 t8 from Lovering Volvo in Concord. Luke Fox did an amazing job of telling me about the different vehicle options without any pressure at all and was completely honest about t More

by Pavan P.
Recommend Dealer
Yes
Employees Worked With
Luke Fox
Mar 18, 2020 -

Lovering Volvo Cars Concord responded

Thank you Pavan for your wonderful review of us and our team! We're very happy we were able to exceed your expectations!

March 07, 2020

Luke was great! He was thorough and we left with the perfect XC40! We will be back for our 3rd Volvo. Professional and not pushy like we had experienced at another dealership.... More

by Charleescleaners
Recommend Dealer
Yes
Employees Worked With
Luke Fox
Mar 18, 2020 -

Lovering Volvo Cars Concord responded

Thank you for your kind review!

March 07, 2020

We recently purchased a Mitsubishi Outlander GT from Lisa Gendron. She was low pressure and let us decide on what best fit our family and time frame for a new vehicle purchase. So far all of the staff we hav More

by Satisfied Customer
Recommend Dealer
Yes
Employees Worked With
Tami Lovering, Lisa Gendron
Mar 18, 2020 -

Lovering Volvo Cars Concord responded

Thank you for your great review!

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