Loveland Buick GMC - Service Center

Brought my 2014 Chevy Silverado for an oil change, tire rotation, wiper blade replacement and a filter change. When I brought my truck in, everything was working in perfect order, but, when I got it back, rotation, wiper blade replacement and a filter change. When I brought my truck in, everything was working in perfect order, but, when I got it back, the main console where the radio is at, the screen itself, was all blacked out. When I brought this to the attention to the attendant, he said that he'd have his guys look at it. Again, when I brought it in, it was working perfectly fine. After they checked everything over, the attendant stated that it was as short that must have gone out when they were working on it. Thankfully, my extended warranty covers the parts and labor but I was told I would have to pay the deductible of $100. I would be totally fine with that if the short happened while I had the truck in my possession and had to bring it in for them to fix. But, since it was in the possession of the service center at the time, how do I know that their techs did screw something up? I find it kind of fishy that again, when I brought it it, everything was working in perfect order. I feel like I shouldn't have to pay for something that their techs may have messed up on in the back. Not happy with them and a little shocked as they are normally really good at what they do. At this point, I doubt anything will be done by them in regards to covering any type of cost. Be very careful and mindful of when you bring your vehicle in to them to have service done, you may end up with something faulty if you get it back. More

GREAT SERVICE!!! I've had the GREAT fortune of working with Keith Ketchum and his service department on my 2007 Chevy. Keith has gone to great lengths to get my truc I've had the GREAT fortune of working with Keith Ketchum and his service department on my 2007 Chevy. Keith has gone to great lengths to get my truck up and running again. Having worked at dealerships previously I know that the only thing that any dealer has to sell that is different than the other dealers is SERVICE. Keith goes out of his way to make sure that customers get the BEST possible service. Would HIGHLY recommend King GMS's service department of all my family & friends!! So much respect for Keith Ketchum & his Service Team!! GREAT JOB ! ! ! More

Wonderful service department!! Thanks Keith Ketchum!! I couldn't imagine taking my new gmc Acadia to anyone else. Every time I visit I'm greeted with a friendly and knowledgeable staff. couldn't imagine taking my new gmc Acadia to anyone else. Every time I visit I'm greeted with a friendly and knowledgeable staff. More