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58 Reviews of Louisville INFINITI - Service Center
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January 17, 2025
1/17/25 appointment 730am- Infiniti QX60 2023 in for a 20k maintenance. Unfortunately, I did not quite understand why my pre owned vehicle was not in the Infiniti system. I recently moved here from South 20k maintenance. Unfortunately, I did not quite understand why my pre owned vehicle was not in the Infiniti system. I recently moved here from South Carolina. Once I found out and was reminded, I had purchased an extended warranty when I bought the vehicle. I still didn’t quite understand why this seemed to be an issue for maintenance . I just needed an understanding. The service advisor Anna became very frustrated in the customer waiting area, I front of another waiting customer and the housekeeping staff. Stormed off mid sentence when I motioned for her to bring her voice down to a normal level and tone. Anna, we could’ve just went to your cubicle for a brief professional explanation. I canceled my service, called a Nissan dealership and was professionally treated. I have full maintenance coverage with my third party extended warranty as dealership would recommend at 20k. I understand your office may not have had all the answers in the moment but at least treat your customers with a little respect. I will never go back. I have read some really good reviews and honestly I am surprised that I even had this encounter. More
by Lisa Evans
Employees Worked With
July 03, 2023
I enjoy going to the dealer. They are knowledgeable and efficient. Leaving with a clean car is the best They are knowledgeable and efficient. Leaving with a clean car is the best More
by Crgaffney
Employees Worked With
April 04, 2023
Louisville Infiniti has always done right by us. We have always had our Infiniti serviced there and been very satisfied with every step of the process. The people are wonderful and the waiting area We have always had our Infiniti serviced there and been very satisfied with every step of the process. The people are wonderful and the waiting area comfortable. More
by Ali cat
February 01, 2023
Great Service Department. Customer Service is awesome, highly recommend using them. We will continue to do business with Louisville Infiniti. Customer Service is awesome, highly recommend using them. We will continue to do business with Louisville Infiniti. More
by mike_hill12
Employees Worked With
December 12, 2022
The Infiniti dealership has a great group of salesman and the service department is fantastic! the service department is fantastic! More
by Rick
October 10, 2022
The customer service is always a1. The facility is nice and clean. The wait time is always minimal. The facility is nice and clean. The wait time is always minimal. More
by tabithajackson
Employees Worked With
August 17, 2022
Professional and courteous dealership and service department. Anna Graff is amazing and I highly recommend! department. Anna Graff is amazing and I highly recommend! More
by kim.rutherford
August 13, 2022
Had my first scheduled maintenance and was very satisfied by the friendly people (thanks Miguel!) and timely manner the work was completed in. I'm very pleased with the experience and would recommend them by the friendly people (thanks Miguel!) and timely manner the work was completed in. I'm very pleased with the experience and would recommend them to any Infiniti owner. More
by qman
Employees Worked With
Miguel Leon
August 12, 2022
Professional and with great experience every time I have brought my car in for service. brought my car in for service. More
by richard.altman
