Louisville INFINITI

1/17/25 appointment 730am- Infiniti QX60 2023 in for a 20k maintenance. Unfortunately, I did not quite understand why my pre owned vehicle was not in the Infiniti system. I recently moved here from South 20k maintenance. Unfortunately, I did not quite understand why my pre owned vehicle was not in the Infiniti system. I recently moved here from South Carolina. Once I found out and was reminded, I had purchased an extended warranty when I bought the vehicle. I still didn’t quite understand why this seemed to be an issue for maintenance . I just needed an understanding. The service advisor Anna became very frustrated in the customer waiting area, I front of another waiting customer and the housekeeping staff. Stormed off mid sentence when I motioned for her to bring her voice down to a normal level and tone. Anna, we could’ve just went to your cubicle for a brief professional explanation. I canceled my service, called a Nissan dealership and was professionally treated. I have full maintenance coverage with my third party extended warranty as dealership would recommend at 20k. I understand your office may not have had all the answers in the moment but at least treat your customers with a little respect. I will never go back. I have read some really good reviews and honestly I am surprised that I even had this encounter. More

Never have I been to a dealership this unprofessional. Management is a JOKE! The amount of things wrong with place won’t fit here, but I wouldn’t send my worst enemy to deal with this place! RUN RUN RUN!! Management is a JOKE! The amount of things wrong with place won’t fit here, but I wouldn’t send my worst enemy to deal with this place! RUN RUN RUN!!!!!!!!!!!!! More

Our sales specialist, Omar Abdulqader, was very professional, knowledgeable, and helpful with our purchase of a 2023 Infiniti QX80. We look forward to working with him again in the future. professional, knowledgeable, and helpful with our purchase of a 2023 Infiniti QX80. We look forward to working with him again in the future. More

Very responsive. Knowledgeable and extremely helpful when it came to financing my vehicle, as well as shipping my vehicle to me 3 states away. Was able to complete th Knowledgeable and extremely helpful when it came to financing my vehicle, as well as shipping my vehicle to me 3 states away. Was able to complete the entire process online, thru email, and via text. Everyone there is extremely nice and kind. Daymond in sales and Keith in finance really took care of me. I'd recommend them to anyone. Thanks for an awesome experience guys! More

My experience at the Infiniti dealership and with Ivan English was great. They ensured my time spent buying a vehicle was good quality time. English was great. They ensured my time spent buying a vehicle was good quality time. More

Ivan was the absolute best salesman we have ever experienced! He was professional, personable, and treated us with the upmost respect. I have visited numerous dealerships in my life, and many have experienced! He was professional, personable, and treated us with the upmost respect. I have visited numerous dealerships in my life, and many have treated me like another number or judged me by outward appearance. Ivan was the exact opposite…he was a genuine and good hearted person! More

We are very pleased with our purchase. Ivan was incredibly helpful and made our experience worth the drive. Ivan was incredibly helpful and made our experience worth the drive. More

Lilly made the process easy and made me feel comfortable from the moment I walked in the front door. She is very personable and knowledgeable within the Nissan/Infiniti family. I would and will highly recom from the moment I walked in the front door. She is very personable and knowledgeable within the Nissan/Infiniti family. I would and will highly recommend her to anyone I know that is looking for a vehicle! More

Ivan was extremely helpful and made purchasing our new vehicle a breeze. He was a dream to work with! Thanks again! vehicle a breeze. He was a dream to work with! Thanks again! More

Ivan was great to work with and answered all of the questions that we had! questions that we had! More