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Loudon Motors Ford, LLC - Service Center

Minerva, OH

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30 Reviews

30 Reviews of Loudon Motors Ford, LLC - Service Center

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January 21, 2021

Paid 50 grand for used dump truck, advertised as being serviced. Brought truck home none of the marker lights worked on bed, license plate light didnt work either. Raised bed up and it got locked out and More

by bookieslawn
Recommend Dealer
No
Employees Worked With
Mike McKinney
Jan 26, 2021 -

Loudon Motors Ford, LLC responded

Thank you for taking the time out of your day to review our dealership, as we can only grow with both positive and negative feedback. We have tried reaching out to you to speak about this issue. If you would still like to speak with us, please call us at (330) 868-2277 and ask for our Service Manager, Robert.

January 13, 2021

Loudon always does a great job. They get the car in quickly, make sure repair is done correctly, and keeps me informed. Blake was especially helpful with this repair. More

by rippld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake
Jan 14, 2021 -

Loudon Motors Ford, LLC responded

Thank you for taking the time out of your day to leave us a review! We strive for customer satisfaction in all departments and are very glad that you had such a good experience with us. We hope to see you again in the future!

December 29, 2020

Bad time for a breakdown the week of Christmas. But I was very pleased with Loudons service . I had the vehicle towed in on Monday the 21st and was able to pick it up on the 24th. Thanks guys! More

by kconley52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Truck was towed in on Monday, I tested positive for covid on Tuesday so I really wasnt feeling well enough to get to know people just talked over the phone.
Dec 29, 2020 -

Loudon Motors Ford, LLC responded

Thank you for taking the time out of your day to leave us a review! We strive for customer satisfaction in all departments and are very glad that you decided to bring your truck to us. From all of us at Loudon Motors Ford, we hope you are feeling better!

December 20, 2020

Good service very satisfied very helpful. Very trusting felt taken care of. The dealer ship has a really nice waiting room and you get free coffee and snacks which is nice. More

by Buckeye Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McKinney
Dec 20, 2020 -

Loudon Motors Ford, LLC responded

Bill, Thank you for taking the time to leave us such a nice review. We strive for customer satisfaction in all of our departments and are very glad that you felt you could trust us.

December 17, 2020

The service dept. was outstanding. Ed, from parts, really went the extra mile to handle everything from picking my truck up to delivering it in the same day. More

by Chrisamato222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin and Ed , Mike McKinney
Dec 20, 2020 -

Loudon Motors Ford, LLC responded

Chris, Thank you for taking time out of your day to review us! We pride ourselves on going the extra mile to provide the best experience for our customers, so we are very happy you experienced this.

November 26, 2020

Your service department is the best and have always taken great care of us! Thank you. We will be back over and over. Be safe! More

by linma2c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in service!
Nov 29, 2020 -

Loudon Motors Ford, LLC responded

Thank you so much for this wonderful review! We are very glad you feel so comfortable with our service department and look forward to seeing you again.

November 18, 2020

Excellent Had the works package done. Everything was Excellent Had the works package done. Everything was done in a timely matter. Would highly recommend. The works package includes oil change and More

by skfunk44619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department, Courtney Gravett
Nov 19, 2020 -

Loudon Motors Ford, LLC responded

Thank you for taking the time to review us and recommend our service department! We hope to see you again.

October 29, 2020

It's Always a pleasure working with these guys. there alway ready to go the extra mile for you. When ever I call for an appointment there ready to help More

by e_kashdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Patterson and Robert fahey
Oct 29, 2020 -

Loudon Motors Ford, LLC responded

Thank you for taking the time to leave us such a wonderful review! It is a pleasure working with you, as well.

October 24, 2020

.Service manager, Rob Fahey and his team of service .Service manager, Rob Fahey and his team of service members listen to our concerns and follow through with the best scheduled Service maintenance. " More

by dvliet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle and Robert
Oct 29, 2020 -

Loudon Motors Ford, LLC responded

Thank you for taking the time to review us! We always put customer satisfaction as our top priority and are very glad that you experienced that with us.

October 23, 2020

The service department has always been friendly and courteous. They always seem to be able to accommodate my schedule. I have never had a problem. More

by e_kashdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Patterson and Robert fahey, Ken Toalston
Oct 23, 2020 -

Loudon Motors Ford, LLC responded

Thank you for your review! We strive for customer satisfaction and are very happy you had such a good experience with the whole team.