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Lou Sobh Volkswagen of Athens

Athens, GA

4.6
83 Reviews
The Lou Sobh Auto Group is excited to bring the Volkswagen brand back to Athens GA. Volkswagen builds some of the safest, sportiest and technologically advanced cars on the road. At Lou Sobh Volkswagen of Athens you find a large selection of Volkswagen Golf, Jetta, Tiguan, Atlas, Arteon and more! From the minute you enter our brand-new state of the art showroom and service center you’ll understand our commitment to the Volkswagen brand and to the community. Literally no expense has been spared when it comes to the comfort and convenience of our customers and our number one goal is for you to have a five-star experience. Combine Volkswagen’s world class vehicles with Lou Sobh’s award-winning customer service, you’ll see how fun car shopping can be!
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4565 Atlanta Hwy

Athens, GA

30606

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Showing 83 reviews

September 04, 2025

Very nice dealership they were very helpful and quick I was in and out the dealership with my used f150 I had a little problem with it and they got it taken care of for me without any worry’s More

by noahstricklandschool
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you! We’re glad our team made the process quick and easy, and that they took care of your F-150 without any worries. We appreciate your feedback!

September 02, 2025

Had some difficulties but Mason was able to handle it. Dave was really patient and left the dealership in less then 3 hours, everything went smooth and fast. More

by jlizbeth29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mason Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Parsons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you! We’re glad Mason and Dave were able to handle everything smoothly and efficiently, making your visit quick and stress-free. Come see us again soon!

September 02, 2025

I was thoroughly impressed with the customer service and willingness to help me get my car I have now. From explaining so much about getting an electric vehicle to working with me with my car situation. More

by mhensley9296
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Parsons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you! We’re thrilled to hear our team impressed you with their service and support, especially in helping you navigate your electric vehicle purchase. We appreciate your feedback!

August 30, 2025

Good cust interaction but very unhappy with 2 tires being needing replaced after less than 20k miles. No warranty or compensation. Service mgr agreed should last much longer and maybe just 2 bad tires. Shoul More

by bjcarson1
Recommend Dealer
No
Sep 04, 2025 -

Lou Sobh Volkswagen of Athens responded

We’re sorry to hear about the issue with your tires. Our Service Manager, Robert Walker, is looking into this further and will work to address your concerns. We appreciate your patience.

August 27, 2025

I was treated very well at Lou Sobh VW and was satisfied with my purchase. The transaction was very smooth. More

by pschillerdr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you! We’re glad you were treated well and that your purchase went smoothly. Enjoy your new vehicle!

August 26, 2025

Had an 8:30 oil change and tire rotation. Took over 2 hours. Took over 2 hours. I hope that isn’t normal. I will take it to the ford dealership by my house. I’m always out in under an ho More

by Holeinone1960
Recommend Dealer
Yes
Employees Worked With
Not sure, service lady was very nice
Aug 27, 2025 -

Lou Sobh Volkswagen of Athens responded

We sincerely apologize that your oil change and tire rotation took over two hours. That’s not the experience we want for our customers, and we completely understand your frustration. We’d appreciate the chance to provide you with a quicker, more efficient visit in the future.

August 26, 2025

Great experience. Dave was very helpful, he went above and beyond to meet our expected pricing. My son loves the new ID4. Thankyou all for everything. More

by granitez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mason Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Waggoner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you! We’re so glad Dave was able to go above and beyond to meet your expectations. Congratulations on the new ID4, we’re thrilled your son loves it!

August 25, 2025

We purchased our ID Buzz online. Our online agent was not great. The General Sales Manager did clear things up and we were able to make the purchase. Love the Buzz but it was dropp More

by susan.harrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mason Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Parsons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Irnes Masic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you for sharing your experience, Susan. While we’re glad you love your new ID Buzz, we’re truly sorry the buying process and follow-up support did not meet expectations. We should have ensured you received a full introduction to your vehicle, and we regret that was missed. Our sales team will be reaching out to work with you toward a solution, and we’d be happy to answer any questions to make sure you’re fully comfortable with your Buzz.

August 23, 2025

Was unable to determine the issue, but it all had to do with a Verizon More

by dgmccracken88
Recommend Dealer
Yes
Employees Worked With
Randall
Aug 26, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you for your feedback. We’re sorry the issue couldn’t be fully resolved, but we appreciate your patience and understanding. If you need further assistance, please don’t hesitate to reach out to our team!

Aug 26, 2025 -

dgmccracken88 responded

The issue had nothing to do with the dealer and all to due with Verizon. We switched to AT&T and everything resolved itself and we’re saving $100 monthly and have not had any issues since! Thank you for all the help you provided.

August 22, 2025

This was a great experience! Easy to work with and Cole was a very helpful and professional person. More

by hlisberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mason Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Waggoner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Lou Sobh Volkswagen of Athens responded

Thank you for sharing! We’re glad to hear Cole made your experience easy, helpful, and professional. We appreciate your feedback!

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