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Lou Sobh Kia - Service Center

Cumming, GA

4.7
492 Reviews

492 Reviews of Lou Sobh Kia - Service Center

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July 11, 2025

Service Manager promised to get to the bottom of our issue. Radio Silence!! Nothing... I would not recommend this dealer More

by mcm
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Easy to book. They were very quick. I knew what I would owe. Good work More

by tarkbuffalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Lou Sobh Kia responded

Thank you! We're glad the process was easy, transparent, and efficient for you. We appreciate your trust and look forward to your next visit!

July 09, 2025

I appreciate them getting me in promptly, taking care of my car and letting me know what I might need at my next appointment. I also appreciate that they washed my car. The staff at this dealership were all More

by diab11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek in service
Jul 09, 2025 -

Lou Sobh Kia responded

Thank you for your kind words! We're glad we could get you in quickly and take care of everything. We look forward to seeing you at your next visit!

July 07, 2025

The service area and showroom areas were very clean, as was the restroom. Thank you for that. It was my 2nd visit with my sweet Sportage and Matt. I've had lots of cars in my life and Matt is the best s More

by gailmoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Lou Sobh Kia responded

Thank you so much for your kind words! We’re truly grateful for your loyalty and touched by the way Matt has gone above and beyond for you and your mother. His care, respect, and attention to detail are exactly what we strive for. We agree—Matt is one of a kind, and we’re lucky to have him!

July 02, 2025

Went in for an oil change, also an alignment (showed I needed one) the whole experience was great More

by maria9rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ShaikIm Jenks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Lou Sobh Kia responded

Thanks for sharing! We're glad your oil change and alignment went smoothly and that you had a great experience overall. See you next time!

July 02, 2025

We receive great service each time we come in. Staff was courteous and friendly. Thank you. More

by gwencsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with this person
Jul 03, 2025 -

Lou Sobh Kia responded

Thank you! We're so glad to hear you consistently receive great service. We appreciate your continued support!

June 28, 2025

They were quick and efficient. However, the services are overpriced and after paying what I did, they failed to reset my oil change notification…so it dings every time I start my More

by suearmiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jun 30, 2025 -

Lou Sobh Kia responded

Thanks for your feedback. We’re sorry to hear about the missed oil change reset and understand how frustrating that can be. We strive to provide great value and service, and we’d like to make this right—please contact us so we can fix the notification for you. Service Manager: Justin Britt- (470)-253-6013

June 27, 2025

This is the best Kia store in town. Nice facility, nice staffs, excellent customer services and excellent amenities. More

by hbaik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Christian
Jun 30, 2025 -

Lou Sobh Kia responded

Thank you! We’re proud to be your go-to Kia store and appreciate your kind words about our team and facility!

June 26, 2025

Excellent service , Identified the issue and did the service . I highly recommend lousobh Kia 100% More

by madhukarreddy730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 26, 2025 -

Lou Sobh Kia responded

Thank you for the great feedback! We're so glad we could identify the issue and get it resolved for you. We truly appreciate the recommendation and your trust in Lou Sobh Kia!

June 26, 2025

Good experience all the way around! Zorro knew the Telluride inside and out and helped me find the one I was looking for at a fair price. Far better than other sales reps who didn’t r More

by MHUTCHINSON007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zorro
Jun 26, 2025 -

Lou Sobh Kia responded

Thank you for the kind words! We're so glad Zorro was able to help you find the perfect Telluride and provide a knowledgeable, stress-free experience. We truly appreciate your business and hope you enjoy your new ride!

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