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Lou Fusz Subaru St. Peters - Service Center
St. Peters, MO
268 Reviews
268 Reviews of Lou Fusz Subaru St. Peters - Service Center
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July 26, 2020
Jeff and Jason in the service department were both great. Friendly and courteous. Kept me informed on the progress of the service and explained everything that was being serviced on my Ascent. Friendly and courteous. Kept me informed on the progress of the service and explained everything that was being serviced on my Ascent. More
by oldbikeman
Employees Worked With
Jeff Frazier, Jason Broeker
July 12, 2020
Great Service. The service dept. at Lou Fusz St. Peters always takes care of my car's needs and addresses my concerns. Jeff, Jason and Matt are great. The service dept. at Lou Fusz St. Peters always takes care of my car's needs and addresses my concerns. Jeff, Jason and Matt are great. More
by mkmccarville
Employees Worked With
Jeff Frazier, Jason Broeker
September 01, 2019
Great Service Dept. Very friendly staff Jeff is a great help and answered all my questions honestly and truthfully. Love the complimentary car washes I will be bringin Very friendly staff Jeff is a great help and answered all my questions honestly and truthfully. Love the complimentary car washes I will be bringing my car back for maintenance More
by j00
Employees Worked With
Jeff Frazier
August 03, 2019
Excellent service Very friendly, kind, and considerate staff. The waiting area is very nice and accommodating. I feel that my business is appreciated, and any questio Very friendly, kind, and considerate staff. The waiting area is very nice and accommodating. I feel that my business is appreciated, and any questions I have are welcome. More
by Subaru
Employees Worked With
Jeff Frazier
June 29, 2019
Poor customer service, no follow up No phone number to contact the regional manager Nathan Pitchford, just an e-mail. When I contacted him regarding the car pass program which I purchas No phone number to contact the regional manager Nathan Pitchford, just an e-mail. When I contacted him regarding the car pass program which I purchased when I bought my Subaru, he had a manager from the Toyota dealer call me. I complained that I had purchased the car pass, and the last time I was in for service I was told that they had cancelled the program, a program I had paid for. I also complained that I had purchased the extended warranty on my car, but when I had it in for service I had a noise in the sunroof I wanted them to look at. They told me they would have to charge me $70 to $140 to look at it to determine if it was under warranty. When I said I was going to pay for an estimate they didn't look at the problem. The toyota manager said he would look into my issue and get back with me. It has been 2 week and have not heard back from him. This is horrendous customer service. More
by tedj
Employees Worked With
April 10, 2019
A Disappointing Experience Their google ratings and recommendation through our insurance gave us high hopes. Delays, failed follow ups and poor communication resulted to an agon Their google ratings and recommendation through our insurance gave us high hopes. Delays, failed follow ups and poor communication resulted to an agonizing, dissatisfied experience. More
by cakes09
Verified CustomerEmployees Worked With
Doug was our point of contact. , Kristin Matthews
April 08, 2019
Always a pleasant experience and a short wait time My thanks to all the staff of the service department for a great job. Thank you Matt Woodson, got all the information that I needed to submit my clai My thanks to all the staff of the service department for a great job. Thank you Matt Woodson, got all the information that I needed to submit my claim for a damaged tire. Thank you also Jeff Frazier More
by vbrunetto9
Employees Worked With
Jeff Frazier, Landon Bigogno
April 08, 2019
The service department is very nice and helpful The service department is very nice and helpful. They check everything over and tell you what needs fixed now and what can wait a bit. They are very h The service department is very nice and helpful. They check everything over and tell you what needs fixed now and what can wait a bit. They are very honest about what needs done. More
by lmc109
Employees Worked With
Jeff Frazier
April 07, 2019
Always A Good Experience I take my car to Lou Fusz Subaru every time for servicing, always a great experience. Thanks Nick D. and Anthony B. Keep it up! I take my car to Lou Fusz Subaru every time for servicing, always a great experience. Thanks Nick D. and Anthony B. Keep it up! More
by SUCHOVAL
Employees Worked With
Nick Davis & Anthony Beinr
April 06, 2019
Very pleased with my first service visit I don't like taking my cars in for service. Why? Because I love my cars and I don't like turning them over to strangers. I figure no one is going t I don't like taking my cars in for service. Why? Because I love my cars and I don't like turning them over to strangers. I figure no one is going to be as careful with them as I am. I'm that guy who parks out at the far end of the parking lot to avoid door dings. Yeah...that guy. So, it was with some reluctance that I took my beautiful, flawless 2017 BRZ in for it's first service (I know, it's two years old, but it only has 1700 miles on it). But I needed an emissions inspection to renew the plates, so I got the oil changed at the same time. I also asked them NOT to wash the car (whirling brushes, tiny scratches in the clearcoat, etc.). When I got the car back (with no charge for either the oil change or the emissions inspection...Car Pass member), I was pleased to see they had honored my request to not wash it, AND...it was still as beautiful as it was when I handed them the keys. And the really good part? I only asked for an oil change, but I SWEAR they tweaked a few other things. It now drives better than it has in a while...much better than a simple oil change would cause. So yeah, I was very pleased with my first service visit, and won't be so nervous about scheduling the next one. Good job, guys! More
by mhstl
Employees Worked With
