Lou Fusz Subaru St. Peters - Service Center

it was so nice to see friendly faces when i come in and have service done on my outback . i thank all the service people who work on my outback GREAT JOB!!!!! keep up the good work and service Ricky have service done on my outback . i thank all the service people who work on my outback GREAT JOB!!!!! keep up the good work and service Ricky D> PHELPS More

I had three different services done on my car recently. Jeff kept me informed of the progress on my car and all the work was completed well. I was pleasantly surprised that all three services were finished Jeff kept me informed of the progress on my car and all the work was completed well. I was pleasantly surprised that all three services were finished more quickly than expected. More

Brought my Subaru in to get a diagnostic ran on the car. Jeff was very personal-able and willing to help with whatever I needed. He kept me updated with my car as it received work and even help get a loaner Jeff was very personal-able and willing to help with whatever I needed. He kept me updated with my car as it received work and even help get a loaner vehicle while they had my car. I will definitely return here for my next repair work. Diagnostics took longer than expected by the repair work was very speedy and completed correctly. Jeff is great and I look forward to working with him again! More

Jeff is an outstanding service facilitator. His advice is always spot on and while your car is back in the shop he keeps you informed on progress and estimated completion. He i have observed him interacting always spot on and while your car is back in the shop he keeps you informed on progress and estimated completion. He i have observed him interacting with other service customers in the waiting area. He is very personable and explains what is being done on their Subaru in a way they all can understand. More

Staff at Lou Fusz St. Peters are friendly and competent in dealing with customers. Tim Burton and Mick Durr were very helpful in explaining everything that they wre doing to the car--plus giving my car a in dealing with customers. Tim Burton and Mick Durr were very helpful in explaining everything that they wre doing to the car--plus giving my car a bath!! More

Jeff and the service team are awesome, very knowledgeable and very well mannered, 1st rate customer service!!! A must in today's market place during these tough times!!! and very well mannered, 1st rate customer service!!! A must in today's market place during these tough times!!! More

Since 2011 I have purchased four subaru's through Lou Fusz, three of them through this location in St. Peters. I have had a great experience all the way from sales to service with each of them. My most r Fusz, three of them through this location in St. Peters. I have had a great experience all the way from sales to service with each of them. My most recent experience was with my 2018 WRX, the clutch was slipping and I brought it in and dropped it off after work on 3/24/21 (Wednesday) they asked if I needed a loaner or rental which luckily I did not need one. I followed up with them the next day and they verified that I would need a new clutch. The car only has 26000+ miles on it but was also under the 3 year mark too. I was told by the service technician Tim that he thought everything would be covered under the warranty but would call me if that was not the case. I was pleasantly surprised to hear that, I told them to take a much time as they needed to fix it since I have an additional spare car I could drive in the meantime. I checked back on Saturday (2/27/21) to see if it would be done that day or not. Tim told me that they would need parts and it would be probably Monday before they would come in. That was fine, Since I had not heard back from them and not wanting to be a pest I waited and then checked back on Tuesday afternoon and it wasn't done by the end of the day. On the following day Wednesday I waited till the end of my work day to call and see what the status was, they had just finished it and I could come by and pick it up. I drove straight to the dealership to get the car, I was pleasantly surprised that there was absolutely no charge for any of the work. I was also absolutely delighted at what a great job the mechanic had done on the clutch it worked perfectly, it was light, responsive and balanced. It's nice to find good honest people at every step of the process there ! I am sure I will most likely purchase another vehicle from here and continue to have them service it like the past four. More

Jeff is amazing . . . from warm greeting to superb communication during service, to saying farewell at the end of the service. Articulate, bright, knowledgeable, friendly, personable, and oh so very communication during service, to saying farewell at the end of the service. Articulate, bright, knowledgeable, friendly, personable, and oh so very competent. He is a true FIVE star. More

Service was friendly, fast and complete. Jeff Frazier is always a pleasure to work with. My second vehicle from Lou Fusz Subaru and always a pleasant experience. always a pleasure to work with. My second vehicle from Lou Fusz Subaru and always a pleasant experience. More