Lou Fusz Subaru St. Peters

Great place to buy a car Steven was very knowledgeable and very helpful, as well as Tony the financial guy, both were very nice as well! I would recommend everyone to them!! Steven was very knowledgeable and very helpful, as well as Tony the financial guy, both were very nice as well! I would recommend everyone to them!! More

Fantastic Customer Service While waiting for your car to be serviced, you were meet and greets by the most friendly cashiers (Andrea) as well as sales representative (David). La While waiting for your car to be serviced, you were meet and greets by the most friendly cashiers (Andrea) as well as sales representative (David). Landon and Jerome are so friendly that you feel so comfortable and welcome and you know that your car is in good hands. More

Customer Service I really appreciated my salesman Randy Page. He was kind, down to earth, and very knowledgeable of Subaru product. I feel that if I had any addition I really appreciated my salesman Randy Page. He was kind, down to earth, and very knowledgeable of Subaru product. I feel that if I had any additional questions after purchasing my Subaru, he would assist me. More

Always top notch! Went in for scheduled maintenance. Landon greeted me fast (as always). Matt was incredibly helpful and accomodating. Spoke with Andrea and Rich (ho Went in for scheduled maintenance. Landon greeted me fast (as always). Matt was incredibly helpful and accomodating. Spoke with Andrea and Rich (hopefully looking at an Ascent soon!!). Though I didn't speak to Liz this time, she is ALWAYS helpful. The team here is always friendly and welcoming and I have continue to use them since 2009 (I moved in 2010 and still drive 30 miles to use them). As soon as the Ascent hits the market I will be looking for even more great service from this team! Kudos! More

Poor quality of service I was a loyal customer with this dealership for over 5 years. It was the only place I ever took my car for service. This will never happen again. In t I was a loyal customer with this dealership for over 5 years. It was the only place I ever took my car for service. This will never happen again. In the past ten months I took my car in for a check engine light 3 different times. Every time I was told it was fixed, but 2 weeks later it would come back on. Each time I had them make the recommended repairs even when they didn't relate to the check engine light. I spent over $3k to have all the "recommended" repairs and each time I got the car back, something was wrong. On my last visit, I got my car back and it was not driving correctly from the moment I drove it off the lot. When I took it back in, I was told that I would have to spend another $1k to get it fixed. THEY GAVE IT BACK TO ME BROKEN AND EXPECTED ME TO PAY AGAIN. On top of this, my original problem was never taken care of. When I brought this to their attention, they offered me a $100 discount. All the money I spent there over the past 5 years and this is what they offer me. I asked for a manager to call me and he flat out refused. Customer service and loyalty obviously take a back seat to egos at this place. My problem was only addressed when I talked to Mark ( the used car sales manager) and asked him for help. It's ridiculous that someone from another department had to get involved to get something corrected. I will never go to this dealership again. They make it obvious that customer loyalty means nothing to them. Your business will not be appreciated by this establishment. Don't bother wasting your time here unless you are working with Mark Williamson. He is the only employee I worked with that actually showed he cares about the customer. Mick (service manager) is a joke and will keep passing problems off to the mechanics instead of doing his job. It's really disappointing to be treated like this from a place I enjoyed doing business with for so long. More

Not honoring agreed to TrueCar price We used TrueCar and were told on the phone they would honor the TrueCar price, and when we went to the dealer they would not honor what the Internet s We used TrueCar and were told on the phone they would honor the TrueCar price, and when we went to the dealer they would not honor what the Internet sales person had agreed to, and stated it would be $1000 more. I would not utilize this dealer as it was a total bait and switch. More

2013 Subaru Purchase What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails What a horrible experience. NO POST SALE SERVICE. ISSUES: 1. Out the door with a promise to have a second key shipped to me (even exchanged e-mails about type). 2. First night time drive noticed headlight out. Scheduled a fix still no key. Second light goes out and electronic doors go out (this is all within the first month. 3. Given service managers phone #. I called left a voicemail, waited a week, called, left another voicemail, waited another week -- NO CALLBACK. They told me how tough the preowned inspection was and I've had 2 headlight out and the electronic locks? No wonder they don't call you back. More

Purchase & Service Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressu Both our buying experience & service appointments were among the best we have ever dealt with in our years of buying new cars. Our purchase was pressure free with Randy & follow-up service with Jeff & Kristin was outstanding! More