Lou Fusz Subaru St. Peters

Great service center! I have been bringing my car for service to this service center for 15 years. The customer service is exceptional. Everyone is friendly and helpful. Th I have been bringing my car for service to this service center for 15 years. The customer service is exceptional. Everyone is friendly and helpful. The technicians are well trained and they always do a great job on my car. More

Repair ABS light I brought my Subaru in at the last minute to have them change oil and check my ABS light. They had it ready for me within 24 hours and I had excellent I brought my Subaru in at the last minute to have them change oil and check my ABS light. They had it ready for me within 24 hours and I had excellent service More

Best at Fuze Your new service manager is a huge improvement over the past few years. No messing around ang got the lob done. Went out of his way to come to the wai Your new service manager is a huge improvement over the past few years. No messing around ang got the lob done. Went out of his way to come to the waiting area and let me know how far along the job was. TOPS. More

Over charged and still waiting on an answer My Subaru had a problem starting. It was covered under warranty however they charged me for parts and labor. I didn’t notice until after I paid. Calle My Subaru had a problem starting. It was covered under warranty however they charged me for parts and labor. I didn’t notice until after I paid. Called the dealership on Saturday to fix the billing error but it is now Wednesday and not o my is it not fixed they also will not return our calls. Well the people in the service department were super nice. The accounting/warranty department is ridiculous. I’m not sure why it is so hard to cancel 1 invoice and rebill it correctly. I also don’t understand how hard it is to call someone back. More

Service ok The service people are fine. BUT it is almost impossible to get anyone to answer the phone to schedule. After several attempts I finally got a person The service people are fine. BUT it is almost impossible to get anyone to answer the phone to schedule. After several attempts I finally got a person to schedule, and then when I got there, the list was wrong! They didn't have a clue how to deal with a lease vehicle. Also, I could never get in touch with the GM. I was told a few times he was not there, they couldn't give me his number. When I did finally get a number to call, I left a message and to this day (11 bdays later) I STILL have not heard back. I love my Subaru Legacy, but I will not get another one if this is the crap I have to deal with everytime I need the oil changed! I am even thinking about getting out of this one now. SAD! More

FAILURE TO DELIVER AND TRANSFER TITLE LOU FUSZ BOUGHT MY 2017 SURBARU FORESTER ON JANUARY 29, 2018. THEY COLLECTED ALL OF THE NECESSARY PAPERWORK AND DID NOT INFORM ME THAT THERE WERE ANY LOU FUSZ BOUGHT MY 2017 SURBARU FORESTER ON JANUARY 29, 2018. THEY COLLECTED ALL OF THE NECESSARY PAPERWORK AND DID NOT INFORM ME THAT THERE WERE ANY ISSUES. ON MAY 8TH, I RECEIVED A TITLE IN THE MAIL FOR THIS SAME VEHICLE. I DID NOT UNDERSTAND WHY I RECEIVED THIS. COME TO FIND OUT THAT THE 2017 FORESTER WAS STILL REGISTERED IN MY NAME. TONY FAILED TO CALL ME AND TELL ME THAT HE SOLD THIS SAME VEHICLE IN MARCH 2017 EVEN THOUGH HE DID NOT OBTAIN THE PROPER TITLE. THIS HAS BEEN A COMPLETE MESS THAT HAS CAUSED ME TO LOSE TIME AT WORK TO GET THIS RESOLVED. TONY DID NOT OFFER ANY EXPLANATION OR APOLOGIES. HIS EGO HAS THE BEST OF HIM. IT WAS A SHAME, I REALLY HAD A GREAT SALES EXPERIENCE WITH DAVE BLANKE, TONY IANNICOLA IS THE REASON I WILL NOT BE BACK. More

Always a great experience! Been using the service department for over four years since moving here. Jeff, matt and Andrea know me by name. Always explain everything to me in pl Been using the service department for over four years since moving here. Jeff, matt and Andrea know me by name. Always explain everything to me in plain, simple language. Never feel pressured or rushed. More

Excellent and Responsive Service We dropped our Subaru off without an appointment due to AC not performing correctly over the holiday weekend. They identified the problem, fixed it, a We dropped our Subaru off without an appointment due to AC not performing correctly over the holiday weekend. They identified the problem, fixed it, and called us for pickup by 2pm on the day after the holiday. We have always had good service at all of the St. Peters Lou Fusz locations. Have dealt with one or the other of the dealerships for well over 10 years and have never been disappointed. More

Excellent service Experience was excellent. The people I dealt with were professional and courteous. Would recommend to people I know. Look forward to cisitimg again wh Experience was excellent. The people I dealt with were professional and courteous. Would recommend to people I know. Look forward to cisitimg again whenever vehicle needs service. More

Tire Service Easy to get in and friendly service department. A few complaints this visit. A lug nut was broke and I was not told about it nor was it replaced. S Easy to get in and friendly service department. A few complaints this visit. A lug nut was broke and I was not told about it nor was it replaced. Second, I was just in for overall service 5 days ago and everything checked out except tires; then today I need new air filters? More