Lou Fusz Subaru St. Peters

Service ok The service people are fine. BUT it is almost impossible to get anyone to answer the phone to schedule. After several attempts I finally got a person The service people are fine. BUT it is almost impossible to get anyone to answer the phone to schedule. After several attempts I finally got a person to schedule, and then when I got there, the list was wrong! They didn't have a clue how to deal with a lease vehicle. Also, I could never get in touch with the GM. I was told a few times he was not there, they couldn't give me his number. When I did finally get a number to call, I left a message and to this day (11 bdays later) I STILL have not heard back. I love my Subaru Legacy, but I will not get another one if this is the crap I have to deal with everytime I need the oil changed! I am even thinking about getting out of this one now. SAD! More

FAILURE TO DELIVER AND TRANSFER TITLE LOU FUSZ BOUGHT MY 2017 SURBARU FORESTER ON JANUARY 29, 2018. THEY COLLECTED ALL OF THE NECESSARY PAPERWORK AND DID NOT INFORM ME THAT THERE WERE ANY LOU FUSZ BOUGHT MY 2017 SURBARU FORESTER ON JANUARY 29, 2018. THEY COLLECTED ALL OF THE NECESSARY PAPERWORK AND DID NOT INFORM ME THAT THERE WERE ANY ISSUES. ON MAY 8TH, I RECEIVED A TITLE IN THE MAIL FOR THIS SAME VEHICLE. I DID NOT UNDERSTAND WHY I RECEIVED THIS. COME TO FIND OUT THAT THE 2017 FORESTER WAS STILL REGISTERED IN MY NAME. TONY FAILED TO CALL ME AND TELL ME THAT HE SOLD THIS SAME VEHICLE IN MARCH 2017 EVEN THOUGH HE DID NOT OBTAIN THE PROPER TITLE. THIS HAS BEEN A COMPLETE MESS THAT HAS CAUSED ME TO LOSE TIME AT WORK TO GET THIS RESOLVED. TONY DID NOT OFFER ANY EXPLANATION OR APOLOGIES. HIS EGO HAS THE BEST OF HIM. IT WAS A SHAME, I REALLY HAD A GREAT SALES EXPERIENCE WITH DAVE BLANKE, TONY IANNICOLA IS THE REASON I WILL NOT BE BACK. More

Always a great experience! Been using the service department for over four years since moving here. Jeff, matt and Andrea know me by name. Always explain everything to me in pl Been using the service department for over four years since moving here. Jeff, matt and Andrea know me by name. Always explain everything to me in plain, simple language. Never feel pressured or rushed. More

Excellent and Responsive Service We dropped our Subaru off without an appointment due to AC not performing correctly over the holiday weekend. They identified the problem, fixed it, a We dropped our Subaru off without an appointment due to AC not performing correctly over the holiday weekend. They identified the problem, fixed it, and called us for pickup by 2pm on the day after the holiday. We have always had good service at all of the St. Peters Lou Fusz locations. Have dealt with one or the other of the dealerships for well over 10 years and have never been disappointed. More

Excellent service Experience was excellent. The people I dealt with were professional and courteous. Would recommend to people I know. Look forward to cisitimg again wh Experience was excellent. The people I dealt with were professional and courteous. Would recommend to people I know. Look forward to cisitimg again whenever vehicle needs service. More

Tire Service Easy to get in and friendly service department. A few complaints this visit. A lug nut was broke and I was not told about it nor was it replaced. S Easy to get in and friendly service department. A few complaints this visit. A lug nut was broke and I was not told about it nor was it replaced. Second, I was just in for overall service 5 days ago and everything checked out except tires; then today I need new air filters? More

Lou Fusz Subaru St. Peters We always receive excellent service from your dealership and, especially, from Landon and Mick. Love those guys!!! ? Thank you for treating us like We always receive excellent service from your dealership and, especially, from Landon and Mick. Love those guys!!! ? Thank you for treating us like family and going above and beyond!!! More

Oil change Always great service. I take my volvo there because west county volvo is too far and takes too long. Wish I could give more stars to Matt and the guys Always great service. I take my volvo there because west county volvo is too far and takes too long. Wish I could give more stars to Matt and the guys in service sept! Thanks for a you do! More

It was great. They were very freindly and attentive and answered all my question. I always enjoy going there for service. I have also purchased 2 Subaru from them They were very freindly and attentive and answered all my question. I always enjoy going there for service. I have also purchased 2 Subaru from them and one from another dealer in another state. More

Sunroof replaced The staff in the service department are always friendly & efficient. my sunroof needed repair due to a broken seal. Jeff is great to work with. The staff in the service department are always friendly & efficient. my sunroof needed repair due to a broken seal. Jeff is great to work with. More