Lou Fusz Subaru St. Peters

Great friendly service Everything from setting the appointment to going over the completed work was smooth and easy. The service staff made sure that I was comfortable and k Everything from setting the appointment to going over the completed work was smooth and easy. The service staff made sure that I was comfortable and kept me informed about the service being performed. More

Professional, courteous. Very professional and cordial each visit.I appreciate that the staff listens to my concerns and makes every effort to resolve the issues. I really l Very professional and cordial each visit.I appreciate that the staff listens to my concerns and makes every effort to resolve the issues. I really like the car wash too. More

Suspect diagnosis When my 2014 Outback with 65k miles was in for oil change, service tech noted noisy idler pulley and recommended replacement, along with belt. By the When my 2014 Outback with 65k miles was in for oil change, service tech noted noisy idler pulley and recommended replacement, along with belt. By the way, I could not detect the noisy pulley sound, but I am not a mechanic. When I informed service advisor the Outback had an extended warranty (Subaru would be paying for repair), I encountered a reduced sense of urgency to make repair. I insisted on getting the idler pulley replaced under warranty and requested immediate service. When I picked up the Outback after service, I discovered the idler pulley was not replaced after all. The service tech decided the noisy pulley was being caused by the belt. The belt was replaced and I was charged for the service as normal wear. No warranty claim. This was an uneasy experience for me and I am concerned there may still be an issue with the idler pulley. More

Got the job done Took both my wife's Legacy and my Outback in for service. TheOutback needed wheels aligned and the Legacy needed an oil change plus a number of routin Took both my wife's Legacy and my Outback in for service. TheOutback needed wheels aligned and the Legacy needed an oil change plus a number of routine checks. We left the cars for four hours or so and were given a free loaner. All work seems to have been done properly and the cars were returned in tip top shape. What more could we ask? More

Service at Fusz Jeff has always been professional, cautious and inquires of the vehicles performance issues. He has never said “No” to anything I inquired about and e Jeff has always been professional, cautious and inquires of the vehicles performance issues. He has never said “No” to anything I inquired about and explores what can be done to take care of my needs. The quality of a dealership is maintained by the people employed. Fusz is differentiated from the others because of Jeff and the unnamed service techs who work on my vehicle. More

Just the Best! Lou Fusz Subaru and all their staff and service people are outstanding! We bought our Outback from Rich Stull and our experience was fantastic! This Lou Fusz Subaru and all their staff and service people are outstanding! We bought our Outback from Rich Stull and our experience was fantastic! This is our first Subaru and we could not be more pleased. My wife who is the principal driver of the Outback says she will never have another vehicle. The service staff I've dealt with Jeff Frazier, Matt Woodson, and Kristin Matthews as well as the office personnel are excellent, friendly, and professional. The Subaru company has been beyond our expectations as far as customer care on a couple of minor issues we had. We shopped other dealerships, but none compared with Lou Fusz Subaru - St. Peters, MO! More

QUICK & EASY As always, very freindly people. Car was done quickly, as well as a check on whether my car required the Takata recall (it doesn't). Good coffee, very As always, very freindly people. Car was done quickly, as well as a check on whether my car required the Takata recall (it doesn't). Good coffee, very nice waiting area. More

Great vehicle, great company, great dealership! This is our first Subaru Outback and we could not be more pleased with the Outback, the Lou Fusz dealership, or the Subaru company. From our first bu This is our first Subaru Outback and we could not be more pleased with the Outback, the Lou Fusz dealership, or the Subaru company. From our first buying experience two years ago, through our regular service visits, and even a direct contact with Subaru, we have been SO impressed. The Outback is driven primarily by my wife and on road trips and she says she will always own an Outback. Rich Stull, in sales, Jeff Frazier and Matt Woodson in service, and all the other office people have been exceptional! This is the place to go for your Subaru! More

Great experience Normally I would not equate spending money with a great experience but Lou Fusz Subaru is worthy of an exception. Thanks you Juan Gonzalo and Randy Normally I would not equate spending money with a great experience but Lou Fusz Subaru is worthy of an exception. Thanks you Juan Gonzalo and Randy Page! More

Emissions Fantastic experience! These guys are the best! I would highly recommend everyone here in sales and service. The finance department in particular does Fantastic experience! These guys are the best! I would highly recommend everyone here in sales and service. The finance department in particular does excellent work! More