Lou Fusz Subaru St. Peters

Poor customer service, no follow up No phone number to contact the regional manager Nathan Pitchford, just an e-mail. When I contacted him regarding the car pass program which I purchas No phone number to contact the regional manager Nathan Pitchford, just an e-mail. When I contacted him regarding the car pass program which I purchased when I bought my Subaru, he had a manager from the Toyota dealer call me. I complained that I had purchased the car pass, and the last time I was in for service I was told that they had cancelled the program, a program I had paid for. I also complained that I had purchased the extended warranty on my car, but when I had it in for service I had a noise in the sunroof I wanted them to look at. They told me they would have to charge me $70 to $140 to look at it to determine if it was under warranty. When I said I was going to pay for an estimate they didn't look at the problem. The toyota manager said he would look into my issue and get back with me. It has been 2 week and have not heard back from him. This is horrendous customer service. More

Professional and Positive I recently moved back to St. Louis and was in an accident where my vehicle was a total loss. Searching for a replacement I came in to your St. Peter' I recently moved back to St. Louis and was in an accident where my vehicle was a total loss. Searching for a replacement I came in to your St. Peter's location where I was greeted by Steven Miller. Steven listened to my concerns that related to this auto accident and was very thoughtful and knowledgeable of the Subaru products and went over all of the safety features. I never felt rushed or pressured. Steven was very professional and personable. I purchased a new 2019 Outback from him. I have since reached out to Steven with a question and received a prompt response. I couldn't be more pleased with this whole experience. Love my Subaru! Thank you Steven. More

Wonderful Service and Knowledgeable Employees From start to finish our experience was one of a kind at Lou Fusz Subaru - St. Peter’s. Our salesman, Dave Brunk was knowledgeable about Subaru models From start to finish our experience was one of a kind at Lou Fusz Subaru - St. Peter’s. Our salesman, Dave Brunk was knowledgeable about Subaru models and made sure we were well taken care of. My husband and I are big car people, Dave answered all of our questions and provided information we hadn’t even thought of. Our purchase was in a timely manner, we were treated with respect, and we will continue to vouch for this company. If you have not purchase a vehicle from Lou Fusz, do yourself a favor and go check them out. More

Great experience Bought a new Subaru Outback. My sales person Juan made my experience easy and pleasant. No pressure what so ever .. Juan was very helpful and knowle Bought a new Subaru Outback. My sales person Juan made my experience easy and pleasant. No pressure what so ever .. Juan was very helpful and knowledgeable. I will definitely recommend Subaru,Lou Fusz and Juan! More

Dave Brunk Ask for Dave Brunk. He was everything you want in a salesperson. Friendly, thorough, patient and pays attention to the details. The whole experience Ask for Dave Brunk. He was everything you want in a salesperson. Friendly, thorough, patient and pays attention to the details. The whole experience was no pressure More

Ask for Steve Neely Having owned over 9 Subaru's since the late 70's, I have appreciated the advances that Subaru is constantly improving safety and technology. My daugh Having owned over 9 Subaru's since the late 70's, I have appreciated the advances that Subaru is constantly improving safety and technology. My daughter and my wife drive Outback's. Steve Neely was my sales person who's knowledge of the advances of the 2019 was impressive. He took time to point out features of the Outback and how to use them. I recommend that you ask for Steve Neely at Lou Fusz Subaru in St. Peters MO. More