Lou Fusz Subaru St. Louis- Service Center

Friendly and quick The service was Friendly and quick. I love the ability to set up an appointment online! The lady at the service desk was very friendly and helpful! The service was Friendly and quick. I love the ability to set up an appointment online! The lady at the service desk was very friendly and helpful! More

Service Visit Was greeted ASAP upon pulling into service area.Brian explained work needed and directive me to waiting lounge. When work was completed,Brian explaine Was greeted ASAP upon pulling into service area.Brian explained work needed and directive me to waiting lounge. When work was completed,Brian explained findings and that all fluid levels were good. He is a true professional. More

2015 Forester - brakes, oil, etc Excellent CS experience with.Brian and Paul. Responsive and quality service as always. Pleasant and comfortable waiting area. Pleasant interactio Excellent CS experience with.Brian and Paul. Responsive and quality service as always. Pleasant and comfortable waiting area. Pleasant interaction with all staff Thank you! More

Great Fix the switch for the brakes on 2015 Forester. Before bringing the vehicle in the brake light was out. Also the vehicle warning indicators came on Fix the switch for the brakes on 2015 Forester. Before bringing the vehicle in the brake light was out. Also the vehicle warning indicators came on mentioning ABS was out. After fix everything is working More

Oil Consumption Challenge The staff is always friendly, professional and prompt. I like the quiet waiting that is available in case I want to read a book. I also appreciate t The staff is always friendly, professional and prompt. I like the quiet waiting that is available in case I want to read a book. I also appreciate the complimentary car wash. I like being able to ask the sales staff questions about the vehicles in the showroom even though I am not in the market for a new car right now. More

Excellent Experience. Did the work in a timely manner. Advised other work that needed to be done. I was very appreciative of. Because I rely on their help keeping my care r Did the work in a timely manner. Advised other work that needed to be done. I was very appreciative of. Because I rely on their help keeping my care running the best that it can be. More

Great service and accommodations I had to bring my 3 grandkids with me when I came in for an oil change and tire rotation. It was so nice to have a pleasant, clean waiting room and r I had to bring my 3 grandkids with me when I came in for an oil change and tire rotation. It was so nice to have a pleasant, clean waiting room and restrooms! The fresh fruit available was an added bonus for the grandkids! Brian made sure my car was in and out as quickly as possible (faster than I expected it would be)! Thanks, Brian at Lou Fusz! More

Recall repair I brought my Forester in or a recall repair of the passenger side airbag. I scheduled the repair for a Saturday morning at 7:30am and mentioned that I brought my Forester in or a recall repair of the passenger side airbag. I scheduled the repair for a Saturday morning at 7:30am and mentioned that I was planning to wait for the repair. The person making the appointment said it should be two hours for the repair. When I arrived for the repair, the service technician said since they have fewer technicians on Saturday, the repair could take all day. He said the technician would start on the car right away and they would let me know a more accurate completion time. After about an hour, they said it could take a few more hours, so I was offered a loaner car at no charge for the day. The car was then ready to be picked up around 12pm that day. It worked out ok since I could get the loaner car. It probably would have been more helpful ti know the repair could last an entire day and to have just picked up the loaner car from the start. More

Excellent Chris Peterson was wonderful from the moment I checked in to the moment I checked out. He explained the maintenance items I needed done and why. My Chris Peterson was wonderful from the moment I checked in to the moment I checked out. He explained the maintenance items I needed done and why. My experience was was only marred at the cashier and that was not bad enough to prevent me from returning or giving a 4 star rating. More

Routine maitenance and warranty issue Chris Peterson is friendly, courteous and listens to the customer's concerns. He througouly explains what services and/or warranty work has been perf Chris Peterson is friendly, courteous and listens to the customer's concerns. He througouly explains what services and/or warranty work has been performed. Chris and Brian Eaton always greet you with a smile and seem genuinely happy to have you as a customer. More