Lou Fusz Subaru St. Louis- Service Center

Great Service Technicians; but know what your car needs I like everything about dealing with Lou Fusz Subaru, except that their Service Writers are using a "supercharged" service schedule. In other words th I like everything about dealing with Lou Fusz Subaru, except that their Service Writers are using a "supercharged" service schedule. In other words the Fusz "recommended" schedule is much more aggressive and expensive than the Subaru Factory schedule that is the car's Maintenance Schedule. Bottom line is when you make your appointment tell them the specific items you want performed, NOT simply "60,00 mile service". More

Good service, but with longer than usual wait this time Came in for regular maintenance, oil & filter change. Other areas of concern were brought to my attention (not unusual since car is over 15 years old) Came in for regular maintenance, oil & filter change. Other areas of concern were brought to my attention (not unusual since car is over 15 years old). Told time to repair would be about 1.5 hours (was offered a loaner, but I elected to wait since I had my book to read). Car was ready about 2.75 hours later. Was given a small discount by Brian due to long wait time. Usually bring my car in during morning, so maybe with a 12:30 appt. time they got behind. I have been generally pleased with service here for over 15 years - things happen. One suggestion: provide a microwave so that customers who bring something to eat while waiting can heat up food or drink. Thanks. Will continue to bring my car for service here. More

Issue was fixed after multiple visits Poor communication. My initial complaint was completely dismissed. They talked down to me and didn't listen to my concerns. They offered a routine se Poor communication. My initial complaint was completely dismissed. They talked down to me and didn't listen to my concerns. They offered a routine service that wasn't needed because they didn't take the time to actually diagnose the problem. When I questioned them and refused the service then they reevaluated and found a leak (that they hadn't found and wouldn't have bothered to fix if I hadn't questioned them). Assured car was fixed. Pick up car. Two of my three issues were resolved by the fixed leak. Drove the hour and a half to my house to have the the exact same problem happen immediately. Called up there where the man argued with me that they had fixed all problems and then didn't want to schedule me in a timely fashion to get it looked at again. Treated me like I was making it up. After second trip (round trip 3 hours) and almost 4 days without my car, they identified a common problem (a bulletin had even been issued by Subaru over it). They fixed it that day and the car runs beautifully now. Overall, the problem is fixed but I was treated poorly. It could have been fixed on the first visit had they not treated me like I was making it up. Now my two year old vehicle has a repaired AC oring, new alternator, and tensioner belt. I will likely use a different location for all future maintenance. More

Regular service Customer service was great. Brian was exceptional, helpful and professional. I have been with this dealership for 6 years and I have very positive ex Customer service was great. Brian was exceptional, helpful and professional. I have been with this dealership for 6 years and I have very positive experience. More

Great service I like working with Lou Fusz. Service seems to get the job done in the time expected and done well. I do wish they’d do a better job with coupons. I o I like working with Lou Fusz. Service seems to get the job done in the time expected and done well. I do wish they’d do a better job with coupons. I often find Lou Fusz coupons after I’ve paid and I forgot to use them. Seems it would be really helpful to me and other customers if they’d just apply the discount because they’re running a special. I really shouldn’t have to stay on top of it when it’s their coupon. More

Routine Service Working with Brian made this an easy experience. Quick and thorough for 35000 mile check up. I was met promptly upon arriving. I will make the trip ag Working with Brian made this an easy experience. Quick and thorough for 35000 mile check up. I was met promptly upon arriving. I will make the trip again for all of our maintenance needs More

Professional Service My service on Tuesday was excellent. On Saturday, I had to make two visits because an incorrect part was sold. I received partial a discount. My service on Tuesday was excellent. On Saturday, I had to make two visits because an incorrect part was sold. I received partial a discount. More

Good service, but expensive The service department is very professional and I have never had trouble with the quality of work. Brian Eaton runs an outstanding operation. Over tim The service department is very professional and I have never had trouble with the quality of work. Brian Eaton runs an outstanding operation. Over time, however, the ownership costs of our Subarus have been very high. What is most frustrating is that we always seem to get some discount offer or coupon mailed to us AFTER a service visit. It is on paper and I never manage to keep it or take advantage of it. It would be very helpful if they simply gave us a credit on the account because we are loyal customers--this is the only place we bring our cars for service. More

Diagnosis of engine/road noise My experience for the service visit on 6/18/19 was once again consist with ALL my experiences at the dealership. Brian Eaton always provides excellent My experience for the service visit on 6/18/19 was once again consist with ALL my experiences at the dealership. Brian Eaton always provides excellent customer service as a knowledgeable and helpful professional! Thank you Brian. I have always appreciated you. Repair of my Forester was completed in a timely and thorough manner as always by the Subaru service technician. I am driving my second Forester (2015) and previously owned a 2007. I am entirely pleased with these vehicles. Dans Ellis More

Piece of cake! Everyone was helpful and really nice, from the woman who made my appointment, to the guys in the service, to the cashier. I even enjoyed the loaner ca Everyone was helpful and really nice, from the woman who made my appointment, to the guys in the service, to the cashier. I even enjoyed the loaner car! More