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Lou Fusz Subaru St. Louis- Service Center

St. Louis, MO

4.7
458 Reviews

458 Reviews of Lou Fusz Subaru St. Louis- Service Center

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August 21, 2018

Fantastic Service If is simple to say that I have always received excellent service during the 16 years as a customer. Brian always clearly explains the work required More

by subowner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
August 20, 2018

15000 mile maintenance I was expecting my car to be washed after the service. this is done at other Lou Fusz locations. Otherwise car is running great and staff was curt IOU More

by mszustiak
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
August 20, 2018

Many visits to fix simple things. I have had to bring my car back several times for simple repairs. It is never fixed right the first time. This has happened several times over the l More

by SMCSTL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Front line staff are fine. The techs suck. , Glen Goepel, Brian Eaton
Oct 04, 2018 -

Lou Fusz Subaru St. Louis responded

Sorry that you are having these issues. Please reach out to Nathan Voorhees (General Sales Manager). you can reach him at nathan.voorhees@fusz.com. We would like to hear more about your experience so that moving forward we can better serve you.

August 19, 2018

Extremely overpriced. Tire rotations shouldn’t be $40 and oil changes shouldn’t be $75. Even if that’s the price at any subaru dealer to get this same service done, that’s More

by Abc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Eaton
Oct 04, 2018 -

Lou Fusz Subaru St. Louis responded

We are sorry to hear that your vehicle needs to be topped off in between oil changes. Our regular price for a standard oil change is $39.99. We do offer and a Synthetic option for $73.99. Our standard price for a tire rotation is $29.99. We would like to talk to you more about your experience. Please reach out to Nathan.voorhees@fusz.com directly if you need further assistance.

August 19, 2018

Oil change & brakes Explained everything in detail before replacing brakes and told me the cost. Very courteous. Oil change, multipoint inspection, new windshield wipers. More

by KSTEINMANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
August 16, 2018

Friendly I called for oil change the morning of, Brisn gave me several time slots, I came in, When I arrived I said I also need tire rotation, I said I’ll make More

by HeatherWBruschi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
August 15, 2018

Great service. Great people. I have had my Subarus serviced at Fusz Subaru for many years. Have never had a problem with either Brian Eaton or techs who have done the work. Will g More

by seankernan135
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Molloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Eaton
August 15, 2018

Very professional. We have all scheduled service on our 2014 Forester preformed at Lou Fusz Subaru. They are very professional courteous and prompt. We love the fact tha More

by Ru owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
August 13, 2018

Wonderful The customer service was excellent! I have worked with several car dealerships before that required their employees to try and up charge customers an More

by wendy.c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier - was extremely polite, Brian Eaton
August 13, 2018

Great service The service was thorough and prompt, as always. Brian Eaton was, as always, very pleasant and very clear as to what was needed to be done. The rest of More

by B Rohlik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Eaton
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