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Lou Fusz Subaru St. Louis- Service Center
St. Louis, MO
458 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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458 Reviews of Lou Fusz Subaru St. Louis- Service Center
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September 14, 2018
Great service Good hours. Brian is way cheerful early in the morning, and I got exactly what I wanted; nothing else. He made suggestions, but there was no hard se Good hours. Brian is way cheerful early in the morning, and I got exactly what I wanted; nothing else. He made suggestions, but there was no hard sell at all. More
by bobhock
Employees Worked With
Brian Eaton
September 14, 2018
Easy in, easy out My wait time was less than expected - I waited in the well-equipped waiting lobby and enjoyed my experience at Lou Fusz Subaru. Friendly and professio My wait time was less than expected - I waited in the well-equipped waiting lobby and enjoyed my experience at Lou Fusz Subaru. Friendly and professional. Also, Chuck is GREAT! More
by frederick18
Verified CustomerEmployees Worked With
September 14, 2018
The mechanic worked on the wrong car for over an hour. I brought my car in because something was not right on the driver's side rear wheel. I dropped off the vehicle, described the problem and went to the I brought my car in because something was not right on the driver's side rear wheel. I dropped off the vehicle, described the problem and went to the waiting area. Over an hour later, I was given the keys to a different car. The mechanic then spent less than a half hour on my car so I have no idea if the problem was fixed. More
by FOX.CHRISTOPHER68
Employees Worked With
Brian Eaton
September 14, 2018
60k maintenance service Requested techs to evaluate tires and battery. They gave me a report that both tires and battery were still in good condition. The very next day, my b Requested techs to evaluate tires and battery. They gave me a report that both tires and battery were still in good condition. The very next day, my battery was dead in a parking lot. Had to call AAA for a jump. They said the battery was end of life and shot. They also said the Subaru tech probably checked the voltage only (which showed 12 volts), but NOT the cranking amps (which showed 1/4 of recommended level) . They gave me print out reports to validate their testing. I then bought battery directly from AAA at that time. Hence, an incomplete test of the battery essentially put me through a 2 hour inconvenience with a dead car in a parking lot. For this reason alone have I given a score of 3 rather than 5. The Service Manager was very apologetic and offered a complimentary oil change on my next visit, of which I was thankful. The issue and fault was with the techs, not the Service Manager. More
by millej03
Employees Worked With
Brian Eaton
September 13, 2018
Routine Maintenance Terrific customer service, with an outstanding sense of humor. Wouldn't go anywhere else. Friendly, knowledgeable and have a solid reputation in the Terrific customer service, with an outstanding sense of humor. Wouldn't go anywhere else. Friendly, knowledgeable and have a solid reputation in the community that is unsurpassed. More
by MNISBET
Employees Worked With
Brian Eaton
September 12, 2018
Every visit requires multiple visits. I have a 2017 forester xt. For a newer car still under the warranty I have had far too many trips for service in the last 6 months. Mostly electroni I have a 2017 forester xt. For a newer car still under the warranty I have had far too many trips for service in the last 6 months. Mostly electronic issues. My radio is glitchy and seems to have a mind of its own. This is only the tip of the ice berg when it comes to the issues I have had and this dealers service departments inability to fix anything the first time...or the second or third time. This is my 3rd Subaru I purchased new and more than likely my last. 2 of the 3 have had electrical issues etc. sorry for the bad review but it is what it is. More
by SMCSTL
Employees Worked With
Not sure of their names.
September 10, 2018
Oil Change and Headlight Bulb Replacement I scheduled service on my 2013 Subaru Outback 3.6R over my lunch hour. The work was completed on time and Brian Eaton provided me with a one page summ I scheduled service on my 2013 Subaru Outback 3.6R over my lunch hour. The work was completed on time and Brian Eaton provided me with a one page summary of the 60,000 mile service recommendation which I will be scheduling. The supporting staff were friendly and the waiting room is very comfortable. More
by STLBobber
Employees Worked With
Brian Eaton
September 09, 2018
fast jeadlight replacement Got me in and out quickly without appointment for headlights that just stopped working. Headlights are a difficult job to do yourself. Got me on my w Got me in and out quickly without appointment for headlights that just stopped working. Headlights are a difficult job to do yourself. Got me on my way so I could drive to kansas city. More
by subaruih
Employees Worked With
Brian Eaton
September 06, 2018
Servicing my subaru Was able to get the work done on my vehicle and was satisfied with the time and work done! Thanks for even washing my vehicle too! Was able to get the work done on my vehicle and was satisfied with the time and work done! Thanks for even washing my vehicle too! More
by joycebowdish1964
Employees Worked With
Brian Eaton
September 06, 2018
Great service! The Lou Fusz Subaru dealership is very modern and clean. The service was performed quickly, and the service staff was very friendly. I would recommend The Lou Fusz Subaru dealership is very modern and clean. The service was performed quickly, and the service staff was very friendly. I would recommend this dealership to anyone who needs service or repair work done. More
by Stl929
Employees Worked With
Brian Eaton
